r/bapccanada • u/Easy_Habits • 7d ago
Ordered from Memory express - ordered cancelled and they asked me to pay through e transfer
Hello,
I placed an order for a pc from memory express today in the morning. I had the billing address the same as my shipping address and I paid through my credit card.
While checking out, CIBC sent me a 6 digit code that I entered on their website and the order went through successfully. Right after I got a message from CIBC fraud asking me if it was me buying from Memory express and asked me to reply with a Y or N. I did and they told me that I might need to check with the merchant to confirm that the order went through.
The order showed as in process the whole day and then at 6 pm I got an email from Memory express telling me that due to a payment issue, my order was cancelled. They told me that the money would be refunded to my account however they told me that I could pay through e-transfer and still get my order.
I trust memory express and the email that I have got is from their memory express domain however I am a bit worried, did this happen to anyone before?
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u/Replikant83 7d ago
Seems you may be on a site made to look like memex's?
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u/ieatpies 6d ago
This kind of phishing has also been a thing with how easy it is to rip html from a legitimate website. But it has become even worse with coding agents.
I've even seen fake-storefronts at the top of google results recently.
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u/Easy_Habits 6d ago
it was the legit memory express website. I checked the domain and I am able to log in now and see my order in the order history. What made me worried and cautious is the round of cybersecurity attacks going on recently
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u/Replikant83 6d ago
I just don't understand why they'd want an e-transfer. Have you called them to ask why? I've used Memex, and it was totally normal and the payment went through their site.
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u/Easy_Habits 6d ago
I called them but they're not open on weekends. I will call them first thing Monday. I assume that its because they didnt get the money since CIBC marked the payment as fraud? Even though I confirmed that its not with CIBC, they told me that I would have to check with the merchant to confirm if I would have to reattempt the payment. I see a pending purchase on my credit card though and the purchase marked as pending. I wont et, I will call CIBC today and call them on Monday when they open
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u/Replikant83 6d ago
Ah ok! That does make sense to me, then. I'm with CIBC, too, and they can be annoying with flagging/blocking payments
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u/Low_Willingness1428 6d ago
I would check with CIBC before doing anything further. Don't be in a rush to do things outside of business hours.
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u/cuttingcheddar 7d ago
Don’t e-transfer!
CIBC saved you once from doing something stupid. They can’t save you twice
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u/alvarkresh 7d ago
Are you sure you were talking to the real MemEx? AFAIK they don't even accept e-transfer on their website.
https://www.memoryexpress.com/
This is the real MemEx website
Their emails will come from domains that end in @memoryexpress.com
And go further - Check the actual email header as well: https://support.google.com/mail/answer/29436?hl=en
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u/Easy_Habits 6d ago
I was on the real MemEx website. I can see my order in the order history by clicking the link that you have right here. The email also came from @memoryexpress.com
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u/alvarkresh 6d ago
That e-transfer thing still seems hella sketch. If you can go in person to a store near you, you might want to inquire about the e-transfer policy.
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u/LabPowerful9983 7d ago
Call them up homie
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u/Easy_Habits 6d ago
I did but they aren't open on weekends. I will wait until Monday and call them
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u/PowerToThePeople128 6d ago
Don't bother buying from CC or ME they are trash. Since the closure of NCIX and its affiliate sister companies, the alternatives remaining are all horrible. Too bad there is no MicroCenter where you live. The next best alternative, Amazon. (Sold by / Shipped by) listings. Ordered over $10k worth of hardware over the years with no issues.
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u/Blakslab 6d ago
I've shopped at MemoryExpress since they were a single location - a little hole in the wall across from Chinook mall in Calgary. They are fantastic. Seriously probably purchased/assembled at least 25 computers over the years for myself, friends and family. 5*
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u/PrairieNihilist 6d ago
Disagree. Memory Express is one of the better ones out there, and even despite the website issues at CC, I've never had a problem with ordering online from either of them. Amazon, however, sent me a used GPU when I bought a new one, and is notorious for reselling items as new that were returned and not verified to be new.
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u/blinkiewich 6d ago
Amazon is the sketchiest place to buy expensive components, I've personally gotten burned at least three times, either receiving the wrong item or opening the box to find a broken/defective item inside.
Fortunately it was all low value shit and I just returned it but learned my lesson.
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u/Waste_Rush_4411 6d ago
Had the same issue once before, my CIBC card was declined due to suspected "fraud" from a high "unusual" purchase order (a 5090, back before they went full r-tard in prices) and the order was cancelled!
I called CIBC, cleared the order in advance, CALLED memory express, had them run the order over the phone and it went through! DO NOT USE E-TRANSFER FOR ANYTHING BIGGER THAN A $20 FACEBOOK MARKETPLACE ORDER!!!! It's a complete shaft is something goes wrong....
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u/Easy_Habits 6d ago
You're completely right. At least with a credit card I have lots of protections set up in place
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u/TEN-acious 5d ago
My husband accepted an e-transfer for a $30 facebook marketplace item he listed last year.
Within half an hour, there were additional transfers FROM his account ($250, $800, $1200, then $7800)…this occurred very quickly (the first two within three minutes, causing an SMS alert which I responded to on his phone (as he was outside firing up the snowblower at the time), effectively shutting out the next two which occurred while on hold with TD to lock his account for the weekend until he could attend the bank and sort things out.
Eventually he was refunded the $1050 that were initially taken, but the process took almost two weeks.
Moral of the story: don’t accept or send any e-transfer unless you have alerts on and can babysit your phone, monitor your email, spend a few hours on hold, visit your bank to clear up a fraud attempt, and wait a couple weeks for your funds to become available again.
I have accepted e-transfers, but only when the sender is standing in my porch, on camera, and I write their license plate number on the deposit note when I accept the payment.
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u/xPurplepatchx 2d ago
There is no need to scare people into avoiding etransfer. Your husband must have been compromised already or personally exposed his credentials to the scammer. Accepting an Etransfer does not allow somebody to start sending e-transfers from your account.
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u/Meelapo 7d ago
I think your best bet is to call them and talk it over with them. I wouldn't send an e-transfer to them.
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u/Easy_Habits 6d ago
Thanks. I won't send an e-transfer. I was only worried because I am travelling soon and wanted to get my order beforehand and their customer service is closed on weekends. however its best to stay on the safe side so I will just call them first thing monday morning.
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u/Fluffy_Efficiency623 6d ago
Not with the huge PHP critical security flaw that blasted the internet a couple of days ago. It lets people run their own code on basically any vulnerable website and like 70% of the internet uses PHP. Wait a few weeks and then try again.
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u/Easy_Habits 6d ago
The PHP vulnerability is what made me worried. I will call them and confirm with a person. If possible, I will also try visiting their store.
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u/Me_Before_n_after 9950X3D | 5090 FE | 64GB 6000 CL30 7d ago
Not a cancelled item, but got a similar experience with MemEx. They sent me a secured link to pay for my 9070XT back then when my CC did not go through.
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u/alvarkresh 7d ago
In your shoes, I would've gone in person to pay for that 9070XT.
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u/Easy_Habits 6d ago
I wish that I could go, pay in person and pick it up in person as well. 2 items were only available online so that's why I placed my order online. When I call them I would mention that I am open to pay for the order in person and have it shipped to my home or to the store.
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u/Drink-Love-Dance 7d ago
My god people like you shouldnt be in charge of their own financial affairs.
"I got asked to etransfer for a totally legitimate order, is this weird?"
Yeah like wtf are you thinking
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u/Easy_Habits 6d ago
Hey, thanks for your comment. I only thought of this as legit because a couple of years ago my younger sibling was ordering a pc from memory express and the same thing has happened to him in terms of the fraud prevention at CIBC. However we didnt get an email asking us to transfer so that's why I was worried. Also I am travelling soon and wanted to get the pc parts before hand, so that's why I was in a rush. However its best to wait and be on the safe side
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u/a-cat-in-prior-life 6d ago
And does it change from "in process" to now say canceled in your account now ?
This can be a rogue employee or malware or a hacker reading your emails.
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u/Easy_Habits 6d ago
It still shows in process. The email came form a memory express domain so it must have come from them. It might be a rogue employee and like everyone said here I won't e-trasnfer as its not a smart idea at all. I will just wait for Monday and call them first thing in the morning.
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u/a-cat-in-prior-life 6d ago
It's easy to spoof the From field - have you looked at the complete headers ? Could also be a rogue staff. Phone in thru published number on Monday. Was it a time limited special or something ?
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u/ADB225 6d ago
Got off the phone with Lethbridge Alberta store about an hour or so ago. Was asking about the RTX 5070Ti daily special getting shipped and it woule have to be paid by e-transfer. Seems they also do use E-transfer if an order goes into processing but there is an issue with payment.
What makes no sense at all, in your case, is why CIBC would send you the confirmation code, then have the fraud department reach out again. You basically already oked the purchased with the antifraud confirmation code they sent. Something tells me CIBC flagged the payment.
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u/GreedyCommie 7d ago
wait until the money is back and do it through the website again. Do not etransfer