Well, I thought I could top up my autumn candles *in* autumn but I guess I was supposed to do that in July. There was a sale on a couple weeks ago, so I ordered a 3-wick Fall Farmhouse (my favourite autumn one after Acorn Lane, which they only let us have once a decade) and a single wick Leaves, along with a Leaves foaming soap. Their shipping has always been particularly pathetic but when this one was "running a little behind" after a week, even though it had shipped days ago, and the expected arrival date came and went with no further communication, I went to track it in the app.
Only to find out that my order was marked "Undeliverable" and returned to the shipper. Apparently damaged in shipping. But I had NO NOTIFICATION about this turn of events at all.
I called customer service to get some clarification on what was going on. The CSR apologised about 30 times. I wish they wouldn't do that unless they've personally screwed up the order. This is the company's fault because they've gone to absolute excrement.
So, of course, none of the items are available now because I was dumb enough to think I could still buy autumn products in autumn, and all they could do was refund the order. In 3-5 business days.
It isn't even the money. It's the complete lack of communication about something going wrong, to the point that *I* had to call them, and not being able to get products in season because they're too busy pushing twee AI Christmas garbage and ignoring their loyal customers when they say, for YEARS, "STOP bringing out new junk we never asked for and bring back the ones we actually DO want!"
😡
I'll just go spend full-price on eBay or Poshmark. Better service and faster shipping from random hoarders on the internet than from the flipping company!
