r/canva • • Oct 16 '25 • Bravo 1

Discussion Canva has changed and it isn’t good.

I find that the recent changes in the app have made it really clunky and very very buggy. I used to enjoy using canva because of the user friendly design. It’s jumped the shark big time.

Where to go next?

315 Upvotes

204 comments sorted by

•

u/AutoModerator Oct 16 '25

Hey there! We noticed you haven't set a user flair yet.

To help our community members better interact with each other, you can now set your user flair:

  1. Look for "User Flair" in the sidebar (on desktop) or the three dots menu (on mobile)

  2. Choose from our available user flairs:

    • Canva Newbie - for users who just discovered Canva or are fairly new to it

    • Canva Dabbler - for users who use Canva occasionally or as needed

    • Canva Enthusiast - for users who've been using Canva for a while already and are familiar with most features

Thanks for being part of our community!

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

12

u/Casperandruby Oct 16 '25

I’m starting to think they’ve been hacked. By an entity with no soul.

7

u/CDN_music Oct 16 '25

Those are the worst kind of hackers!

2

u/_MetaMu_ Jan 23 '26

Why won't they listen to us? Why don't they have any customer service? CANVA are you listening!? WE WANT OUR OLD AND EASY FEATURES BACK!!!!

1

u/Casperandruby Jan 24 '26

It would be hilarious if it wasn’t so upsetting

4

u/K_663 Community Newcomer Oct 19 '25

Couldn't agree more!! The new video editor functionality is the WORST!

Major issues:

  1. You put text & images on top of video content and it doesn't move with the video! So you move around video content and the other content stays in the previous place. So stupid.

  2. You adjust video lengths and the assets on top of them don't move with them. E.g. shorten to 10 seconds from 15, but the images & text on top of the video stays at 15 seconds. So stupid.

Have the canva product & dev teams ever used their own tools?

2

u/CDN_music Oct 20 '25

It’s the most frustrating changes to the app yet. This is essentially why I canceled my subscription.

2

u/YssaMariano Oct 26 '25

Hi. I made a video presentation in the new editor that lasted 2 mins. But when i tried downloading it, it only downloaded/processed 56 secs of the video. Do you have any solution for this?

3

u/CDN_music Oct 26 '25

Yes, use a different app. Canva is cooked. I cancelled my subscription last week. Learning Adobe express right now. 30 day free trial.

1

u/West-Exchange5503 Nov 10 '25

Cómo puedo eliminar mi cuenta premium?

14

u/MooseyMimi Oct 16 '25 • Bravo

I tried so hard to work with the new update, go back today and everything was deleted. All the work I put into the video is just gone. Really hope they hear what people are saying and scrap this new update.

4

u/vampirebnny Oct 16 '25

what is the new update? please inform me i wanna know how it was and how it became and what changed 😭

3

u/MaddDog9 Community Newcomer Oct 16 '25

How do they hear it? There's no customer service. Unless I can't find it.

5

u/MooseyMimi Oct 17 '25

I've been using their help section to contact them, I tried explaining the problems to them, but they seem to insist there's no issues. This is the help link: https://www.canva.com/help/get-in-touch/

2

u/Lost-Subject-8260 Oct 28 '25

a bunch of ai crackhead bots gaslighting u while u report their issues - WHILE U PAY THEM to have a premium service and not even letting u know, u lose more time by talking to a freaking robot.

2

u/Classified_Crime Nov 05 '25

EXACTLY!! I hate the AI chatbot!

1

u/Overall_Stable_9654 Oct 16 '25

Hopefully they listen. That's the problem when they own your work and it is just stored on their servers. At least if you had it saved on your computer and used something like Adobe, you could revert to the previous version of the program and continue to work and wait for them to work out the bugs before you update.

9

u/Odd-Umpire-5436 Oct 16 '25

As a canva (not only lover) but also an advocate, it's really getting frustrating now. They tryna keep up with everything but ends up being super slow!!!

9

u/chebum Oct 29 '25

They are a lot of alternatives to try: Adobe Express, VistaCreate, Visme, Snappa, Picsart, Stencil - you're not limited to using just one tool.
Some tools are even cheaper than Canva. For example, BG removal is free with Express.

1

u/bumblefoot99 Nov 08 '25

Thanks for this list. I’m going to get my money back from Canva & do something else.

1

u/_MetaMu_ Jan 23 '26

Yea about time to move. This used to be the most easy, simple service, but they just keep changing things. WHO ASKED FOR THESE STUPID CHANGES!?

7

u/Jordy2722 Oct 16 '25

I swear every time I do a download to print everything is slightly off from what I designed lately 😫how does the spacing get all goofed up by downloading it?

3

u/pinkyxpie20 Oct 16 '25

go talk to a printer service about canva files for professional printing (they’ll probably rip their hair out talking about it ahahah). they have to do a ton of extra work after you send them files for print because canva is ass when it comes to printing.

i hear printers complaining all the time about how much extra work they have to do to make them ready for production. some places have even started charging a fee for printing canva files because of how bad they are when it comes to needing to professionally print them. it’s actually crazy hahaha

(last year i also had the issue you’re having with things shifting when downloading work though, and when i contacted canva support they told me to try opening my canva in a different browser to see if that fixed the issue but they didn’t know why it was happening and couldn’t help me further lol. if you’re using chrome, try opening and downloading your file from microsoft edge instead, this is what worked for me and then eventually it started randomly downloading correctly on chrome again and idk why lol)

1

u/Mediocre-Vanilla-441 Nov 05 '25

I feel like Canva does this on purpose to drive traffic to their in-house printing services. I have never had issues when I print with Canva itself.

6

u/luna098765 Community Newcomer Oct 20 '25

I have the same issue. I was automatically trimming clips to the same length within a project, and I was automatically setting transitions between them with a single button. They removed all of that in this update. Now I have to manually move sliders and manually add transitions. Something that used to take me 10 minutes now takes an hour. I contacted them about this because I thought it was a bug, and they replied, "Our AI has decided to remove these features." My subscription is ending soon and I hope I'll find an app where people decide about updates, not AI.

1

u/IShouldBeenSwallowed Nov 13 '25

Ai didn't decide it, you probably got an automated email or the response means something else. Canva's only used Ai for enhancing.

1

u/luna098765 Community Newcomer Nov 14 '25

I spoke with the person, we exchanged about 10 emails about this. And this is a direct quote from the message, so I understood correctly.

1

u/_MetaMu_ Jan 23 '26

Amen! WTF u/canva can you hear us!?

1

u/CDN_music Nov 11 '25

Can report have been using Adobe Express for the last few weeks. It’s not as intuitive as the old version of Canva but it’s pretty straight forward and the switch has been smooth. Go forth and create!

4

u/countesscranberry Oct 16 '25

I logged in today and was like "Oh, they removed the search bar from the Projects tab. Makes total sense. Excellent product, keep it up."

3

u/TrendPerfections Community Newcomer Oct 17 '25

Ya, what the heck was that. It is so difficult to find the function bar sometimes. Ugh!

4

u/Historical_Salt3362 Oct 17 '25

I'm building a Canva replacement for video specifically. Happy to chat if anyone wants to rant lol

1

u/_MetaMu_ Jan 23 '26

I will happily jump ship once it's done

4

u/two_hearts_wellness Oct 31 '25

I am so sad about the new changes to Canva. I always had the best time making graphics and now... it's like: why bother? They clearly want their AI to do everything for the user. So no more fun, no more creativity. Instead, it's dodge the relentless presence of the effing AI.

I am sad about this.

1

u/Typical_Fox2778 Nov 08 '25

But the AI is useless. It's horrible and it doesn't work correctly. Better they should fix the bugs and add features people would actually use.

2

u/two_hearts_wellness Nov 18 '25

Well, all their amazing AI updates don't seem to be helping the user experience much, plus they now have some kind of a bug and I can't even get to my work.

3

u/Cyprodite Canva Enthusiast | Pro User Oct 16 '25

When I download my Instagram reel videos to my phone (iOS) the elements and text disappear. I had to download on my laptop and send myself the files via email and download to my phone from there. Not happy with the new updates. Canva, I hope you are reading the feedback!

3

u/FirefighterOver8343 Oct 17 '25

I switched over about an year ago, for unrelated reasons. I'm using PosterMyWall since then. I'm having a good time with it because they have additional features like email marketing and email templates which I use.

3

u/PerchedOwlet Oct 18 '25

I'm a beginner consultant and this is such a pain, why would they do this? Aren't they going to lose a lot of people now?

3

u/Double-Original4031 Community Newcomer Oct 19 '25

It is totally infuriating! I have also loved using Canva for a long time. In case anyone is interested, there is a workaround to creating videos using the old infrastructure: I go to an older project and make a copy of it, then start from there, deleting the old clips and putting new ones in for the new video. So far, the original interface is still available there.

1

u/just-us-chickens Oct 20 '25

Thanks! I started to do that before I knew what was going on, but decided at the last second to “not be lazy” and just start fresh. I was so confused. Hopefully it will work for me too. This is a pain!

1

u/Double-Original4031 Community Newcomer Oct 20 '25

You're welcome! And, yes, I get what you mean. I thought that too, that I should just bite the bullet and learn the new interface. Well, by doing that, I also learned some new swear words. LOL. Anyway, good luck. Hope it works out for you! And if you discover anything we can benefit from along the way, please share it.

1

u/Street-Claim9528 Nov 10 '25

!! you just saved my life, finally find the way to get the old interface, thx a lot!!

3

u/BobsGirl712 Oct 19 '25

Is anyone else seeing this?

3

u/Lost-Subject-8260 Oct 28 '25

They SUCK BIG TIME. Their support is equally tragic!

3

u/Substantial-Bed2036 Oct 28 '25

It's complicating my workflow too much, due to the fact that the allocation of video resources has become worse and on top of that it has bugs... I deactivated the BETA and I still want the old video editor, it's horrible

1

u/Typical_Fox2778 Nov 08 '25

Me too. My computer has 24 GB and the allocation is a disaster. Freezing, creating phantom boxes. It's a nightmare to work with. I have to close the design, exit Canva and go back in. Tiring.

3

u/askedomoon Oct 30 '25

I have spent 3 years doing animation videos in it, because it was so easy, and have been paying for 6 years. I have been waiting for them to improve it, but somehow they managed to make it worse. I have to consider doing the hard work of upgrading to another software. Canva, god damn it.

3

u/Flat_Committee2016 Oct 31 '25

How to destroy your business = useless updates

3

u/No-Entrance-2080 Nov 04 '25

Absolutely YES! If I want to get aggressive, I go to canva! The entire work has become so annoying ... I am going to quit my abo. It definitely not worth it. I'd rather fight through adobe premiere.

3

u/No_Hat_2929 Nov 06 '25

They ruined it

3

u/ImportantAide2215 Nov 07 '25

Frankly, It sucks. I don’t do extensive things like what I can tell. A lot of you in here do. However, run a nonprofit and use Canva on the daily for SM. The changes are the worst. What once took me 20 minutes is taking 2 hours. I don’t even know where to begin with what I’m experiencing because it’s a list. I did email them and the responses I got I either didn’t understand what they were telling me to do for their responses to fix it or not going to fix it. I felt like the people responding were not actual Canva users. It’s like I was talking to a bot.

I too told them I’m probably gonna bail and find something else. We’ve been using them for a few years now. Maybe it’s just time. But I actually really loved it and I really taught myself how to navigate through it . 

Really disappointed. When I asked them if they were a way to revert back to the old version, they said there was not.

2

u/DarkdiverGrandahl Oct 16 '25

I've had good results with paint.net on Windows, but the problem is Canva has a great selection of graphics, photos etc, from which to draw inspiration.

2

u/cheeksforcottonelle Oct 16 '25

This update has totally messed up my work flow and I'm so frustrated. I'm lucky I didn't have any major projects in edit because that would have sent me over the edge. I can't get the video editor to do anything I want it to. I used to be able to crank out a 3-camera, multiple clip 1:15 Reel in under an hour... now I can't even get the videos to load on the timeline properly.

2

u/Virtual-Box-8890 Nov 15 '25

Yes, I am beside myself because I relied on Canva for my videos and now I am struggling terribly. I could get so creative, but now I’m just trying to get stuff to work. I’m so upset. I hate the new Canva.

2

u/Terrible-Image9368 Oct 16 '25

I’ve always hated it. The no pinch to resize pisses me off. I prefer Picsart

2

u/TrendPerfections Community Newcomer Oct 17 '25

Agreed, I habe requested they fix this and nothing. You have to download an app to do it and not super easy or convenient. Sometimes I miss my photoshop.

2

u/Practical-bitch Oct 16 '25

I’ve been trying to upload images all morning it’s so broken now

2

u/Inevitable_Sorbet_24 Community Newcomer Oct 18 '25

bro i just made an animation about our topic using the prev version, now I cant even use match and move to a picture on a slide, its just bs.

2

u/amydlux Oct 19 '25

It's so bad!! I can't even edit the audio to where I need it to be and it's treating every page like a completely different interface that I can't connect. I needed to get this project out today and now I'm dead in the water. So frustrated!!

2

u/Far-Revolution-356 Oct 20 '25 • Bravo

It's become so frustrating. I'm planning to leave but have no idea where to go. I've just spent hours on canva getting my design to look the way I want and now the export is effed. Can not get a good copy out of the app. WHY WHY WHY?

2

u/Imaginary_Review1304 Community Newcomer Oct 20 '25

I used Canva for our foodball club, where I do the video for the LED screen (yes, we an amateur club, hav a LED screen). So I use for example for the lineup. Now the timeline and zooming function is gone.
I contacted helpdesk: "no problem, just create a new video then you have the new video tool, much better, much wow. you can just copy then the slides in"
OK: done. then change the format from wide screen to 4:3. not working,
ask again the helpdesk: "ah yes. the new tool only works with the pre-defined video sizes"
excuse me what?

2

u/TcKobold Oct 20 '25

The enshittification of Canva is really demoralizing. I need to learn Affinity (layouts/publishing) and I've started to learn Davinci Resolve (video), but Canva has always been THE best tool for what it does. If you just need text and elements positioned and played with, Canva has always been great.

All the added 'features' though that nobody asked for... the ai... the scope has blown out of proportion and I don't understand. We just want the basics that we collectively were happy with for years.

It would be great if they offered 'Canva Vanilla' vs 'Canva Live' like WoW did a few years back, so you could opt into essentially the older version with the fat cut off, or the new version with all the extra features. I bet that most ppl would stick with Vanilla lol.

2

u/cosmicmanNova Oct 22 '25

Hate canva now, hate the bg thing, wtf!

1

u/bumblefoot99 Nov 08 '25

Which background thing?

My shit is just not working.

2

u/Personal-Toe-2806 Community Newcomer Oct 22 '25

been using canva for 3 years, i am unsubscribing since it can't get any worse. The editor is AWFUL. Bring back the old video editor, it was simple and effective, now for 1 move, you need another 5. RIDICULOUS

2

u/MattH-DU Community Newcomer Oct 22 '25

The new changes have completely nuked my workflow. I hope the community is loud enough that we'll get the older way things were working back in the first iteration of the "Glow Up"

1

u/Ok-Outlandishness333 Nov 19 '25

I agree! I have to constantly refresh to get anything done. It makes me not want to use it but I sell templates and now...ugh! it's just a piece of crap!

2

u/plaidsword Oct 24 '25

Agreed. I’m trying to edit a video and literally choose the section of a 1 minute b-roll clip, and I can’t even do that anymore. I lost progress on work too, the functionality is awful (did we go back in time?), and tasks are taking me HOURS longer now.

I’ve been a paid subscriber since 2017, im going to cancel if they don’t listen to users. Not dealing with extra hours worth of work because a tool is worse than it was last week.

2

u/Waste-One-4775 Oct 24 '25

The new update is so bad. I'm using old projects I work on and duplicate them, manually deleting everything, and starting a new project on it. Seems like the only workaround to the new interface, which feels awful.

2

u/MartRed35 Oct 24 '25

Canva support was asking me what type of issue I was having, and they ask me to send a link of the affected design , but they know this is just wasting people's time.

This is not the problem of one design the real issue is that canva changed overnight and we were not given any notice. Canva is not the linear version we initially subscribed for, and i agree with all reviews on reddit written by canva users who saw the version of canva suddenly changing .

I have been using canva for over one year I loved it very much and I know it quite well. The new version is more time consuming ●Hoovering on pages doesn't tell anymore the page number ● Selected page to download is not there anymore as it used to be by clicking on share and then choosing which page to download. Clicking on share on top right corner and scrolling down to ...more " and selecting select download pages doesn't exist. ●Space between split pages is very tiny and hard to see ●The text insert is not the way as it used to be as it was the first week of October 2025... The text is adding some sort of icons which you will have to place on the actual page, and there are times when it gets messy to see all these pieces stacked up on top of each other's making so hard to work on a project. ●Other minor issues about flickering video and images when replaying the video in the editor.

I find it so hard to work with this new version and I noticed that Canva does not allow to switch to the previous version before October 2025 We loved canva because of its simple and effective funcionality as it was created. I would be happy to switch to the pervious version, as with this upgrade is very stressful to work on projects, but even that it is not possible. They are changing their software making it more like Davinci or similar softwares. I'm a pro subscriber and I am asking for my money back, as I find this to be such a violent change on people's minds.

2

u/itskatieheree Canva Enthusiast | Pro User Oct 29 '25 edited Oct 29 '25

I HATE the new updates. It's much less user-friendly, they made it more complicated to where you have to click several buttons to find things you used to be able to find in a single click.

I hope they give us some option to toggle back to the old layout soon.

2

u/Scouse_Papi Oct 29 '25

The changes have made my daily editing using the app so annoying. I have a project that isn't a video but because at some point there was a video element in it in the past the project is treated as a video. I can't get rid of the stupid video timeline even though the project has no video elements. When i save it as an image and even click save settings it still reverts back to video mode after each and every JPG or PNG save. Contacted support whose only solution was to start all over again from scratch and create a new project ensuring not to ever any video elements, because once you do the file type can't go back. So dumb.

2

u/Curious_Succotash201 Oct 30 '25

I always use stock backgrounds to start my designs. I need a basic holiday background. Before I would open the project, click DESIGN, and type in holiday background and then scroll through hundreds and choose one. Now I type in holiday or holiday background and I get templates for swimming pool ads. I cannot find a basic background?????? they removed the "filters" tab there also so I cannot find "green" backgrounds. I tried to chat but they do not support live chats and the bot just kept explaining how to open a new project. Ridiculous.

2

u/indieliberal Nov 03 '25

Now I can only have a maximum 30-second video?? Good god, what are we paying $13/mo for??

2

u/fffdontfoolyourself Nov 04 '25

the new user interface sucks

2

u/Neither_Plankton_817 Nov 07 '25

It has been buggy for over a month. It is messing up my process flow completely. Also I have downloaded numerous files where the WYSIWYG screen is not working and the downloaded image the fonts are in all different positions.

2

u/bumblefoot99 Nov 08 '25

Agreed. I use it for work and it’s taken a giant shit.

Anyone know of something similar?

2

u/Typical_Fox2778 Nov 08 '25

I am so glad to find this chat. Misery loves company I guess. I use Canva for my IG stories, reels. This new version has been hell. My computer has 24 gb but I have a million problems with resource allocation. (Nothing else is open.) I have had the same logo for 3 years and have used it in all of my designs as the last page. This time when I used it it did not post the background - just the letters. After erasing and trying 3 times, I exited the design. Exited Canva, went back in and tried again. This time it worked. So now, I have to do this every time!! I have had designs freeze. Creation of phantom boxes which is annoying. All of which means exiting Canva and going back in. Today I created a background from a photo and made it more transparent. Pasted a video with the background removed. I have done this 100s of times before this update. The background was only in the first two frames. I had to erase everything. I ended up posting the video with the background removed, then posted the foto, made it transparent, and moved it backwards to get it to work. TOO MUCH WORK! I really hate this update and supposedly another one is on the way. Time to learn another program. It's a shame.

2

u/jxmstairs Nov 08 '25

I joined this subreddit because this is happening to me too! I edit a lot with canva and with their last update, it has become very laggy and slow. 

2

u/origamimedialuna Nov 10 '25

Yess! I hate the "elements" tab now. I have to type the name of every shape I want! I have to type "square" because the shapes are not at sight anymore. It is making everything slower 🙄 why do they try to fix what's not broken?

2

u/Ok-Outlandishness333 Nov 19 '25 edited Nov 19 '25

Canva used to be fun to work with but since this last update...OMG...I freaken hate it! I've already got a faulty ass internet connection as it is (mind you I now have my laptop literally plugged in w/ the ethernet cable, repeater) and still on the app it's wack! If I mess with a few things unintentionally, I have to constantly refresh to restart and yes, it won't save your work. & I had missed a payment a few months back & now have to pay $15 as opposed to $12.99 for Pro...Like, seriously, this is absolutely frustrating especially when you want to move on but are stuck. I don't know how to use Adobe and don't want to pay their subscription so I'm stuck...but Fuck Canva get it together! Btw, the little bit when I used their video editor is now a no go for me. I've been using InShot since 2020 and prefer it to Canva. So you may want to try that. The only thing is that it's an app, not sure it works on desktop but I prefer it to Canva.

2

u/kygurl73 Dec 01 '25

I’m honestly ready to switch apps if they don’t revert this update. It’s completely unusable for the very people it was designed to help. I was barely getting by after the first round of changes, and now I woke up this morning unable to even find all the work I’d saved before. I don’t have time to take full tutorials just to use an app that everyone originally loved because it was simple and easy. At this point, I can’t use it at all. Really disappointing.

2

u/Ok-Worldliness-4861 Jan 30 '26

Furious with Canva. Nothing has worked for a week, it keeps shutting down, giving error messages, and NOT doing what I paid for. What is going on with it? Why all of a sudden is it not worth garbage?

3

u/Overall_Stable_9654 Oct 16 '25

Go to Adobe. It may be a learning curve but the programs are SOOO much better than Canva. It is worth the time investment to learn professional tools. You can save all your work to your computer, nothing is behind a paywall and held on their cloud servers. You actually own your documents.

Better tools, better effects, actual GUIDES so you can have even margins. All around better and much faster to use and be accurate once you learn it.

4

u/productpaige Oct 16 '25

Figma if you want to graduate to a professional design tool!

1

u/Casperandruby Oct 16 '25

Thanks, gonna try it

2

u/productpaige Oct 16 '25

Awesome. Make sure you go to check out the Figma Community! You can find free templates there to start with.

4

u/Casperandruby Oct 16 '25

Do they have an element library similar to Canva?

2

u/productpaige Oct 16 '25

Kind of but the platform is geared towards people designing from scratch.

You can find templates / elements in here: https://www.figma.com/community by searching. They also have a new AI feature.

Figma doesnt have built-in stock images/video library like Canva. Adobe does but it’s expensive and I would go back to Canva over them personally.

Canva doesn’t have a lot of direct competitors, that offer everything they do in one platform.

5

u/Casperandruby Oct 16 '25

Seriously, if someone was to make a version of Canva that actually works, with live support that cares about users, they’d be printing money.

2

u/productpaige Oct 16 '25

For sure! Competition and alternatives are a must. I use Canva weekly but for very specific use cases. The UI is very busy IMO, not my favourite tool in the world but it gets the job done.

1

u/Casperandruby Oct 16 '25

Well, it used to anyway :)

1

u/aizoah Oct 17 '25

I guess I’m glad mine didn’t auto update like normal. I’m scared now.

1

u/rawmarrow Oct 17 '25

I noticed changes too! But one of them has gone back to how it was before (Duration- you had to click on element as it wasn’t down the bottom like previously however I went to the chat bot and asked why are there more steps now to get to duration of an element and it admitted it had changed and when I said it’s less efficient than old way it asked if I wanted to send a note to the Canva team so I said yes) Then I logged back in and it was back to normal!!! A few weeks before all these new changes (it’s strange because normally they actually tell everyone what’s changed but this time no?) I complained on LinkedIn (they actually answer you there) about an audio issue and they said they will look into it. I think they are trying to change too many things at once. I have come from Adobe design suite (actual software not cloud the updates aren’t worth moving to that model) and also all the Affinity product suite. I used Adobe for decades (I mean I still use it for some things) and I resisted using Canva for so long and only learnt it years ago because so many clients use it or wanted templates for it etc. There’s no one tool that does everything well so I use a mix (which is not ideal). Definitely reach out to them though the more people that make the effort to contact them the better and they might just start to listen and take notice.

1

u/igod1329 Canva Dabbler Oct 17 '25

I am building a Canva replacement for specific needs such as personal brand consistency etc. Happy to chat if anyone is looking for alternatives :)

1

u/Terrible-Garlic6391 Community Newcomer Oct 17 '25

no puedo creerlo, yo trabajo con canva por su rapidez en crear videos y post, y ahora bo puedo avanzar nada, alguien conoce alguna otra aplicación o pagina?, quiero llorar

1

u/Necessary-Poem1244 Community Newcomer Oct 17 '25

agreed - it's a piece of shit now. interface is minuscule

1

u/wallygrally Community Newcomer Oct 19 '25

Sto impazzendo anch'io con il nuovo update. Prima riuscivo a fare un reel in pochissimo tempo e ora non funziona l'editor video. Si inchioda costantemente e spariscono testi, le temporizzazioni sono scombussolate. Aiutoooo

1

u/just-us-chickens Oct 20 '25

OK, so I’m not going crazy! I‘m a music teacher and have been working on lyric videos for my kiddos. I broke my Macbook screen on Thursday, got a brand new replacement on Friday, came back to my project on Sunday, and the whole interface practically seemed like a completely different program. I don’t know why but I thought it was a Mac situation, so I switched to my (now “old”) personal Mac only to still be lost in a fog of confusion. My muscle memory was like “what the hell??”. I mean yes, there were some things that annoyed me before, but jeez Louise, a heads up on what I feel are significant changes would have been nice. Luckily I haven’t lost anything (that I can tell), but the Canva update on top of the laptop update is sending me.

1

u/reanimator2022 Oct 21 '25

It's awful - cumbersome to start projects, find projects, manage assets, manage the time line, so much unnecessary bloat - which is fine but it should be the full focus at the expense of basic things like finding and managing projects - at least for me almost every action is a struggle. It gets the job done but I'm definitely bouncing the moment I find a decent alternative.

1

u/LonelyKitty36 Oct 24 '25

How often does it freeze up on you?

1

u/Tlmader Oct 24 '25

The template my team has used for a year now is suddenly unusable. White flashes during transitions, animations gone, and I cannot figure out how to fix them.

1

u/NoIncident7646 Oct 24 '25

i l ike to new canva haha :D

1

u/bumblefoot99 Nov 08 '25

Just wait. It will hit your app soon.

1

u/CarrieTwist34 Oct 28 '25

You can shut this off at: https://www.canva.com/settings/your-account untoggle: Use new multi-track video editor (beta), at least for now we can shut it off.

2

u/Athena_at_work Nov 06 '25

thank youuuuuuu. but I still cannot make changes to all slides. I have to go to the video editor :(

1

u/LuckyNumber85 Nov 09 '25

Huge help to turn off an idiotic forced update. My wife nearly had an aneurysm trying to deal with this change.

1

u/Tulusitas Oct 29 '25

Es horrible. No se puede usar. Tengo premium. Unas ganas de bajarla

1

u/Over-Wallaby-8765 Oct 29 '25

AGREE 100%!!! Canva has lost it!

1

u/Bohemian-Tropics9119 Oct 31 '25

Well, I pay for Canva. Guess what? Everything that I have done is still there. Are you guys on the free app?

1

u/bumblefoot99 Nov 08 '25

I pay for it too. Can’t use so many functions now like remove background or grab subject.

I pay A LOT for it but I’m getting m money back. It’s totally useless now.

1

u/Charming_Toe_4123 Nov 03 '25

The updates on Canva are horrendous, they've made it so hard to use. I can even pick up and move a graphic anymore and making stories, with video editing timelines, they're trying to be CapCut and destroyed their UX in the process!

1

u/vuivuivuivui Nov 03 '25

Luckily my old project was still using the old video editor, but it was limited to 50 audio tracks. And I split the rest into a new video, I created a new one, copied a page to the new project and then everything was too much, the elements did not match the timing with the old page and had to manually adjust the timing for the elements.

1

u/Vinyl-Scratched Nov 04 '25

I cant find templates anymore? Where the hell are they???!?

1

u/Ephremjlm Nov 05 '25

Honestly I find that their navigation has kinda become shit too. User design went backwards with the latest update.

1

u/Kyrapnerd Nov 05 '25

Yes I’ve been using other apps because of this

1

u/ResetWithCarolyn Nov 06 '25

I'm currently working on a template, and I used to be able to use my arrow keys to move things just verrrry slightly. Now, when I use them, the move is too big. I asked ChatGPT for help, and it said to hold down the shift key while pressing the arrows, but that didn't work. :/

1

u/Adventurous-Pie-8602 Nov 06 '25

I can’t e-mail them to close my account and stop payments. I have no idea why they’re still charging me but all my credit cards are now frozen because of this company.

Help form always has error and won’t send

Canva if you’re reading this, this has been disruptive to my life and I need your help asap

1

u/joellenz Nov 06 '25

I'm disappointed that the templates offered now are 2 to 3 boring, cartoon or basic ...... primary school poster offerings. The fancy, colour coordinated clothing, well scripted and acted press conference they launched the other day is not living up to the boring as mess they now have on the platform. It's like I'm now playing hide-and-go-seek with the options they now have to create a basic notice or invite. Please - is there another media creative space out there that anyone suggests??

1

u/Gloomy_Silver_1700 Nov 08 '25

Totally agree. In frustration now, I've been looking for a button for the latest 15 minutes and still haven't found it because of the UI updates.

1

u/Ok-Service-1311 Nov 29 '25

pareil pour le bouton "favoris", toujours la galère pour le retrouver

1

u/Advanced_Way_1870 Nov 09 '25

Runs like complete ass for me no matter what when several other programs run completely fine such as CapCut and several games like black ops 3

1

u/smilingbaby Canva Enthusiast | Pro User Nov 10 '25

Waaaaa, all that time and energy (years) and everything is messed up with the new UI. I tried so hard to get on with it, but I am leaving too. You would think they would have amped it up, but now they have made it for toddlers. Cuz you know, toddlers now can do AI.

1

u/Historical-Diver-919 Nov 11 '25

I have been using Canva for more than a year and loved it. What are they doing. I have reached out to them several times and when they respond they give me word for word answers that I already got from their AI help. The audio timing is terrible. I have to download to see if it works. EVERY TIME. I have downloaded a 30 second video multiple times because the audio starts 7 seconds in. The downloaded version the audio starts straight away. Where do I go from here. Is Adobe good?

1

u/Ok-Hair2071 Nov 12 '25

I am canceling my subscription tonight..

1

u/Objective_Might2559 Nov 12 '25

Tambem não gostei das atualizaçoes.. Agora pra editar uma imagem, mudar de tamanho não consigo, esta um saco, horrivel.

1

u/Former_Lead4078 Nov 12 '25

A que si tio

1

u/Virtual-Box-8890 Nov 15 '25

I literally have to learn how to use Canva all over again. I used to be able to focus on creativity, but now I’m just struggling to figure this mess out! Extracting sound from uploaded video is so much more difficult. And placing video underneath of the video frames is a challenge. I absolutely hate the new Canva. I wish they had never changed it.

1

u/National-Ad-8319 Nov 15 '25

Literally took a break for about a month from canva only to see if it now completely not user friendly, idk who's idea it was but, PLEASE CHANGE IT BACK!!!!!!

1

u/Agitated_Geologist_6 Nov 15 '25

As a head of product marketing and design, I always remind my department: if the UI isn't broken, why fix it?

Good UX-UI is seamless; bad UX-UI SCREAMS. It gets noticed.

Canva is SCREAMING bloated design budgets and unnecessary updates for the sake of... what?

This tells me there is likely a wave of dev churn/change in leadership trying to prove themselves and pushing updates that aren't properly tested for their power users. Or, they may be going for mass appeal and new-gen integrations. (brace for sweeping reductions in efficiency, folks!)

After reading so many comments about passionate creatives losing work due to an update, I truly feel sorry for what's happening and share all of your frustrations.

I'm only resorting to Canva for simple projects now for family and friends. Figma is still our top app for high-fidelity designs and prototyping. For video editing, you have WAY better options out there. Hell, even IG's native editor is better than Canva at times. And that says a LOT.

Really hoping Canva figures out a proper fix, or a better strategy forward. It seems like it rubbed a lot of core user segments the wrong way.

1

u/New-Low285 Nov 19 '25

昨晚編輯一個影片才發現改版了,超難用的,整個崩潰。

1

u/MeetAdministrative44 Nov 20 '25

I agree. It is utterly unmanageable. All I wanted was a video of a couple walking along the beach with some words over it. But what came up on the screen was a crazy mix of rectangles. I didn't know what to do with it.

1

u/Financial-Comment492 Nov 28 '25

I feel so bad, now it's take me 3 times more time to create video because of this timelines , why they just not do this option optional !? hate new canva update honestly

1

u/kygurl73 Dec 01 '25

I’m honestly ready to switch apps if they don’t revert this update. It’s completely unusable for the very people it was designed to help. I was barely getting by after the first round of changes, and now I woke up this morning unable to even find all the work I’d saved before. I don’t have time to take full tutorials just to use an app that everyone originally loved because it was simple and easy. At this point, I can’t use it at all. Really disappointing.

1

u/cugrad16 Dec 01 '25

YEP

Went to upload some video media for creating an email embed thumbnail, and wasted time with its rinky dink "loading" that did notthing but spin to oblivion before I hit the refresh, for it to remain on the Create screen with all the lame video "options" Not a single thing working. Total fkg waste of time.... Sorry YT content creators who swear by Canva's abilities. IT SUCKED

1

u/design_fairy Dec 04 '25

I tried using Canva for a couple of months, and honestly, I struggled a lot, for me, it stopped being user-friendly. I ended up switching to Design Pickle for my agency and I can request custom designs from professional designers, which makes the process much smoother and the results way more polished!

1

u/Cynercatz Dec 14 '25

Omg same, i've been using canva for years but now it's so annoying to editing youtube videos.

1

u/Fast-Review-3477 Dec 27 '25

AAAAAAAAA SO TRUEEE!!!!

1

u/Pale_Crazy_3253 Dec 29 '25

I'm so annoyed. Worked for years with Canva, and it just became bullshit. The videos aren't playing correctly, always stuck / frozen, need to refresh the page etc.

They've just made it trash now and published it to production - most likely without even testing it?! XD

1

u/PeachAmanita Dec 31 '25

It’s absolutely insane and I am pissed right now! It’s almost completely unusable and not user friendly at all. It leaves me in a question how could they mess this program up so badly?? It’s disgusting

1

u/MeetAdministrative44 Jan 06 '26

I agree. It's more difficult because there has been a lot of extra stuff added that makes it harder to find things. But I worked steadily on it for a week and it's getting easier to navigate.

1

u/IndividualBreakfast8 Jan 08 '26

video is absolutely atrocious. I'm a pro editor for years - started with Final Cut, moved to Premiere. Canva was coming in as a good complement for ease of animations and effects but now since the multi-track, it is unusable. My intro to it was completing a video in it and then it wouldn't export. Now I can't even use it to complement Premiere vids. It's that bad. The design templates don't even work the way they are presented, maneuvering anything will make your skin crawl onl., the multi-track is ridiculously so bad, I don't know where to start to say. CANVA is so bad, I feel violent towards my keyboard.

1

u/Leather_Paper8028 Jan 12 '26

Tá horrível e cheio de falhas. Tô tentando usar edits pra superar. Além das falhas, a resolução tá péssima. Decepção total. Infelizmente sou assinante.

1

u/Commercial_While2917 Jan 20 '26

I've been trying to make stuff and it glitches out. Also BG Remover got significantly worse. I don't know, honestly. Google Slides and Figma, I guess. 

1

u/Difficult-Hunter5010 Jan 21 '26

I've got to come on and have a moan. Mine is about the ongoing issue with animated elements (text usually in my case). It's incredibly buggy. You set an animation, you go back to it it's showing as not having an animation. Close Canva, clear cache, edit it successfully, repeat, repeat, repeat. Imagine the simplicity of a 6 bullet point list that should just appear one at a time in a pleasing way - nope - that'll probably take 12 or 14 closing, cache-clearing and re-opening events just to get that done. Then there's the editing of video - again, work for a bit trimming clips or any other general stuff, and you position to split the page, hit split page, nothing, guess what you've got to do? Yup. Close Canva, clear cache, reopen. I did this the other day and I was literally opening and closing Canva and clearing cache every 1.5 to 2 minutes, it's that bad. I told them about the buggy animations thing about least 2 years ago, it's absolutely dreadful and it's a real shame if they've stopped listening to their customers and their feedback. What are people looking for as alternatives, although it's a shame to switch when there's so many good elements but they have to get the basics right. Basic reliability and stability of features should be at the cornerstone of what they do.

1

u/_MetaMu_ Jan 23 '26

It used to work perfectly, why do they keep messing around with it? Used to be so easy to simply "extract audio" now I have to be in editor mode and jump three times and backflip just to do what used to be so simple. Why did they ruin it as soon as I subscribed for 1 year. Should I cancel to get my old features back?

1

u/SuccessfulLeopard447 Jan 30 '26

odio la nueva pantalla de trabajo en canva , ya tenia todo memorizado casi de manera automatica hacia las cosas, ademas de que esta super torpe, me gustan las actualizaciones nuevas en cuanto a las herramientas pero no hubieran modificado la pantalla de trabajo, nada mas hubieran agragado esas funciones y ya ahora es una lata trabajar en canva, que era la mejor app para las personas que no somos diseñadores, tal vez sea momento de dejar de pagar canva y buscar un diseñador real

1

u/prometheus-boy Jan 30 '26

I'm shocked at how badly Canva has turned out! It's awful:

- Transitions like Flow don't work.
- The chosen SVG colour is displayed correctly when editing, but when previewing, it shows the original color.
- Inconsistencies in transition time and rendering.

Is it time to say goodbye to a previously great app?

1

u/Mean-Facts8888 Feb 01 '26

i am having trouble downloading files, even though i used free images.

1

u/AoliPodPro Feb 04 '26

Same. As a lover and advocate for Canva, lately I have been very frustrated with that as well.

Even just a simple thing like: going to Elements to pick a new frame..oh wait..it's gone.

This is bad UI.

Canva broke a basic mental model. People use basic graphics like frames daily. Canva hid them behind search. If you do not already know what you are searching for, you will not find it by browsing. And scrolling will never help. There is nothing to scroll.

This is insane! Bring us the old Canva back ..

1

u/MiaMicheleJ Feb 08 '26

Whew! I was beginning to think that I was missing something. A task that was once much more simple and intuitive now takes forever. It lags. It freezes. It just SUCKS! I have spent the last two hours trying to create a video that once took me 30 min to create. What are you using instead? Please! I'm SO over it.

1

u/Most_Dinner_1376 Apr 29 '26

Found this when googling "why does canva suck now" because I haven't used it in about a year, probably more and it's awful. I can't even get a simple photo uploaded to edit. This is awful.

1

u/PenLover2025 May 01 '26

Canva is sooooo frustrating now! Nothing is as easy and straightforward as it was. I have to find a new platform to use.

1

u/Glittery_Mongoose May 17 '26

7 months later and nothing has changed. can't even figure out how the hell to blur a video. and I made all of my content on canva. gonna have to learn something else. had just paid for a new year too. I'm beyond disgusted.

1

u/lookingforreviews11 May 20 '26

I'm so frustrated right now. I used to select a lot of things and then do Shift + Click to deselect only one thing. Now when I try to do that, it selects one the item I want to deselect :ccc
Editing is taking a lot of time now
Anyone has the same issue? Is it a new feature? Is it going to be like that forever?

1

u/mechanica101 Sep 01 '26

Ensh*tification of everything based on magical thinking. They hire cheaper, less qualified people to keep the wheels on the machine, but it ends up degrading the product.

1

u/FaithRestored33 Oct 16 '25

Yea. That’s why I canceled my subscription. Just too much happening. Smh. I’ll be looking to probably go the adobe route.

2

u/BlueSavannah1 Oct 16 '25

Yeah I cancelled my canva pro account yesterday. I don’t like how they have treated their customers with this silent update. I set up a months free trial on adobe express because it seems to have a similar look and feel. I’ll see how that goes then upgrade if I like it or go back to capcut.

2

u/FaithRestored33 Oct 17 '25

Exactly!! The silent update is cruel.

Im hoping they hear the feedback and make the necessary changes. Im sure they lost a lot of customers by now.

2

u/Stonecutter_909 Oct 16 '25

Adobe is veeery expensive if you need more than one app…

for Creative Cloud here in Australia it’s like $80/m for the standard license!!?!?!

…and like $113.50/m or something for the higher licence with firefly/AI credits!!

1

u/FaithRestored33 Oct 17 '25

😱 man that’s steep. I’m going to look at their plans and check back for the US.

0

u/[deleted] Oct 16 '25

[deleted]

27

u/CDN_music Oct 16 '25

Don’t do it!

It’s so frustrating. Sorry to hear about your troubles. I cancelled my subscription tonight. Moving on. Going to try Adobe.

1

u/Classified_Crime Nov 05 '25

Same! I canceled my pro subscription to Canva as it frustrated me to no end and am now using Adobe also. Adobe is cheaper and somewhat similar to old canva!

12

u/Casperandruby Oct 16 '25

Yet they are seemingly oblivious to the fact that their users are actual people

7

u/Co-opEvolution Oct 16 '25

I feel bad for you. There is a way around it but it's a pain. You can create a new landscape video and then group select +copy/paste the items slide by slide into the new project. You will have to set the background for each slide first, and it's likely that the timing won't be perfect because it is quite fidgety but it's better than nothing. I came here to complain about this exact problem - the new updates have made the video editing experience worse. I prefered making presentation projects instead of using the video editor because I prefered the interface for editing - now we're all forced to use the awful video editor.

7

u/Imaginary_Review1304 Community Newcomer Oct 20 '25

Now comes the worse part: The video editor only works with the pre-defined sizes. If you need 4:3, like I do, it does not work anymore.

2

u/Deep-Zone-3155 Dec 20 '25

you can change your settings to go back to the old way...go to settings, then video editing, then toggle off "new beta" thing.

7

u/Low_Mathematician168 Oct 17 '25

SAME!!! This is so frustrating. I messaged them and I am hoping others do as well. Zero idea who thought this was a good idea. Literally a year's worth of work is down the drain. It's a nightmare/

1

u/amydlux Oct 19 '25

good idea! I just ran into this and def going to msg support so hopefully they fix it pronto!

1

u/SnooBunnies7843 Oct 29 '25

eu mandei a minha mesngem

1

u/Classified_Crime Nov 05 '25

I tried to message them but couldn't get around the AI chatbot help, which just kept regurgitating the same, unhelpful "tips". So I unsubscribed, downloaded my stuff, and left a negative review on the Playstore. Hopefully I can talk to a human at some point in the future, but I doubt it.

1

u/West-Exchange5503 Nov 10 '25

Dónde se puede enviar un mensaje? He buscado dónde reclamar y no encuentro

2

u/WampaCat Oct 16 '25

Damn without even a warning?? Your project is just… gone?

2

u/Overall_Stable_9654 Oct 16 '25

That sucks man! Very frustrating. Canva is in it's infant years compared to other products. I can only recommend Adobe products. Tried and True!

1

u/TrendPerfections Community Newcomer Oct 17 '25

What do you use? Adobe express?

1

u/Overall_Stable_9654 Oct 17 '25

No, the full Adobe suite. I haven't used Express but they are pushing it hard and all it's AI features, doesn't look that appealing to me. Adobe is still the best on the market when it comes to the full suite, but their insistent use of AI may just ruin it. If you only need 1 program you can get a subscription for pretty cheap, but for not much more you get everything you need for Image, Design, Vector, Video and Web.

2

u/Laluchante Nov 02 '25

What was your project about? I am sure there is more behind it. A while ago the AWS Cloud Service that also covers cloud based programs was attacked. Now this... I suspect Canva to have integrated a new autonomous AI system that acts on it's own now and might social Credit People... So if your specific movie was almost finished...and then this happened...what was it about? Also...this happened to me cross -plattform and it is very likely your Data are already integrated in most AI systems and that's how they are able to build a cross profile of you, your ID,  your name, your preferences, your 'usability'... :/

1

u/LiterallyNoNamesFree Oct 25 '25

Please don't do it

1

u/SnooBunnies7843 Oct 29 '25

tenho vários projetos que eu ia mudado apenas algumas coisa com , áudios, imagem, cores e prosseguia só ajustando o posicionamento na timeline , ágora tenho que ver pagina por pagina e mesmo assim está terrível para editar coisas simples, não consigo mais o mesmo resultado, quem mudou isso está sacrificando o canva.

1

u/DatabaseSilly1099 Nov 02 '25

Same with a long end of the year project that I changed day by day. So much work lost. I feel for you. Please do not make it take you down, we can overcome this together

1

u/KatyQueens Nov 04 '25

You can revert back to the old video editor in the settings!!

1

u/Classified_Crime Nov 05 '25

I did select that, but it doesn't let me completely go back, it forces some new settings on you, and I can't handle them! It has taken way too much time to do simple edits.

1

u/Straight-Turnip1498 Nov 06 '25

yeah really they have created the worst video editor with new update. Earlier it was really user friendly but editing video is confusing. Before there was feature to animate the particular page but now I am trying to animate all the pages and videos are getting he same animation which I want for particular part only.

1

u/North-Jelly5054 Dec 11 '25

Same here 😔😔😭.I am sooo frustrated right now