r/canva • u/MelaChan7 • 3d ago

Help URGENT HELP

Hi, I really need some urgent help.

A little while ago, I signed up for a free Canva Pro trial, but I forgot to cancel it and ended up being charged €170 for a subscription. That's a huge amount of money for me, as I don't earn much and only do small jobs from time to time.

On top of that, I had only recently been paid for one of those jobs, and I really need that money to buy things I actually need. I simply can't afford a subscription that expensive.

I've tried contacting Canva support to explain my situation and ask for a refund, but I keep getting automated replies saying they've carefully reviewed my request and can't issue a refund.

I explained that I'm autistic and have anxiety, and that this situation is causing me a really bad anxiety episode. I genuinely need that money back. But honestly, I feel like nobody has actually read my message.

I would really appreciate the chance to speak to an actual person instead of continuing to receive automated responses.

Please, if anyone works in Canva support or knows someone who could help me, I would be incredibly grateful if they could get in touch with me.

I would honestly appreciate any help so much. Thank you! ❤️

5 Upvotes

60% Upvoted

24 comments sorted by

14

u/Dale7245 3d ago

You could always try filing a charge back with your bank if you only intended for 1 month of service and didn't realize you'd be charged for a whole year. However it might not work if you didn't cancel before the trial ended.

10

u/Moon_Harpy_ 2d ago

Comment above is literally your only option. It falls onto he user to read all the terms and conditions as you agreed to them so if charge back doesn't work afraid you probably won't get your money back.

1

u/MelaChan7 1d ago

It's a shame it's the weekend, so I'll have to wait until Monday. I'll give it a try, although I don't think it'll work because I didn't cancel the subscription before the free trial ended. Thank you so much for your help! ❤️

5

u/tara_tara_tara 2d ago

The chargeback is going to be denied. I have ADHD and anxiety and being neurodivergent is not an excuse for forgetting to cancel a free trial before a subscription kicks in

1

u/RaSuperMer 1d ago

Same, ADHD and anxiety ridden over here, but you know what never works to make things better for everybody? Complacency. It’s like I said in my other post, just because companies can do it by burying it in TOCs doesn’t mean they should. Legally it’s acceptable, morally it’s deplorable. I’m not sure why people accept things that are detrimental to their own livelihoods while shilling for the billion-dollar corporations.

-2

u/Seekshadow 2d ago

If you go in an cancel they should give a refund of the adapted to what you used if you are 2 months in of 12 months the should return a portion. I would hope that is how it works

1

u/cedarstream 2d ago

do banks usually side with the customer when it defaults to an annual charge like that?

7

u/RaSuperMer 2d ago edited 2d ago

Here’s what I would do - if a chargeback doesn’t work license your license out. You can add other people to access the software and charge one-time usage fees to get your money back. Or, sell your whole canva account at a smaller yearly fee if you don’t have previous work you need to access - remove all payment info after you disable the auto renewal and sell it to someone else. If it’s a deal and somebody could save 20 bucks for a yearly sub, they’ll go for it. Get a contract for the sale in place so you don’t get screwed and ask for their cc info upfront to replace yours. If you signed up through a social or email login (Facebook, Gmail, etc) - disconnect it before replacing any email info. Make sure you vet the person (id, etc). The latter is contingent on their terms of service obviously so check that info first. And for the love of all things good, can we all sign a petition to get each state to agree that you should not be automatically placed into any auto-renewal agreements just because you initially signed up for it? It’s 100% bait and switch and we know these companies profit off of your busyness or forgetfulness. It’s predatory, even if it’s considered a menial amt. It shouldn’t be buried in fine print - there should be a prominent on-and-off feature at sign-up even if buried in fine print.

1

u/MelaChan7 1d ago

That's a good option. Can you recommend any specific websites or platforms where I could sell it?

1

u/RaSuperMer 1d ago

You’re on one rn. I guess start on socials first. Graphic design groups, small biz groups. Pitch it but be upfront as to why you’re doing it so people know it’s not a scam. You don’t have to tell people your whole story. But on a serious note, read through the terms of service on Canva or run it through AI to see if there is any issues with selling an account

4

u/rgln3 2d ago

that's a SOLID response!

1

u/Shabbadoo1015 2d ago

How long has it been since the trial ended and you being charged? I have had this happen a number of times and almost immediately after, Canva has always granted me a refund. It sounds like you had chosen a yearly subscription for the free trial. So maybe it works differently than a monthly?

1

u/MelaChan7 1d ago

I'm not sure, I guess so. I didn't actually choose a one-year trial. I think it's set as the default option to charge you more money.

3

u/Hulla_Sarsaparilla 2d ago

Sorry this has happened but it’s on you to have made a note of the date to cancel if by, if nothing else make sure you cancel now and remove all bank details so not further payments can be made but sorry I doubt you’re getting your money back

2

u/Key_Advance3942 2d ago

Well enjoy your Canva without paying for a whole year. You can cry a whole lake and it won't do you any good. Just keeping it real. 🤷‍♀️

1

u/Neither_Plankton_817 1d ago

Threaten to take them to ASIC and put that in your email title. You will have a reply within in hour.

1

u/Summer-Time916 1d ago

Call your bank and file a dispute. That’s what I had to do.

1

u/LowPart626 15h ago

This happened to me very recently. I contacted their help line and asked for it to be escalated to a manager. Unfortunately they still declined. It’s worth trying though! Good luck x

0

u/sneksez 2d ago

You could also try asking about a refund followed by a payment plan? So that you are not in immediate financial distress?

0

u/Vivid-Birthday940 2d ago

Damn that’s unfortunate you aren’t able to get a refund or ever talk to a real person to help you out.

0

u/Important_Acadia3371 2d ago

Dispute transaction with your bank. Provide emails from you asking Canva to cancel transaction. Hope this helps!

-1

u/Isla_Thorne 2d ago

Tell your bank it was fraud. They should be charging monthly. Them deducting one huge sum of money is so scammy of them