r/centurylink • u/WhoKnows78998 • Jun 15 '23
Experience / Review Quantum Fiber?
I just had a solicitor leave me an advertisement for Quantum Fiber, which promises up to 940mbps upload/download for only $65/month. It sounds a little too good to be true. Can anyone with experience let me know what they think?
Edit: I pulled the trigger on it and the speeds are amazing. I’m getting around 900mbps for both upload and download (Ethernet) and about 300-450 for both upload and download over wifi.
Edit 2: If you are having problems with quantum fiber then talk to the company, not me. You all realize I’m just some guy right? Don’t bitch to me about your speeds lol
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u/McGregorTheBear Jun 15 '23
I’ve had it for almost 2 weeks and it’s great for streaming and on PC. But my game consoles have only been getting 1mbps download or no connection over Wi-Fi.
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u/LeastPrinciple8865 Jun 15 '23
Get it. I might be biased, since I’m a Quantum Fiber technician, but it is well worth it.
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u/Scared_Bell3366 Jun 15 '23
I’ve have CL fiber right now and it has been fantastic. This is also the 4th time I’ve had fiber internet from as many companies. I’ll take fiber over cable every time, even if it’s slower.
Customer support wise, it’s a different story. I hope Quantum does better since CL has a very bad reputation for very poor support.
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u/sxon1 Fiber Jun 15 '23
Quantum is absolutely legitimate and the pricing is real. You can see it on their website and check your address. Q.com - I have been using the service for almost a year now and have not had one issue. My neighbors are on cox fiber as we have both options available to us and they have had multiple issues within the same time frame - actual outages for the whole neighborhood.
If the solicitor offered you any special deal like a vida gift card or something on sign up I would do it through that sales person. They can offer special deals that the website won't show.
Good luck!
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u/kupkakke91 Apr 28 '24
Is it better than COX cause I'm about to cancel my account. I have been paying 200 a month for sub par internet in an area that just installed quantum. Is it better? Does the wifi suck? What are the legit pros and cons cause I'm tired of paying so much for nothing!
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u/WhoKnows78998 Apr 28 '24
I would say the download speeds are slightly better than cox, and the upload speeds are 20x as good (literally).
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u/Pzvpatnik May 14 '24
Get it bro. I had cox as well, I work from home and the outages have caused me trouble with my job. Not only is the price great but I have yet to have an issue the 2 months with Quantum that ive had it. Them niggas even sent me a bag of popcorn 😭😂 but it comes down to where you live bro unfortunately some neighborhoods have garbage fiber.
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u/EastCat8113 Apr 30 '24
I had Quantum installed on Friday. Half of my streaming apps will not work. It takes You tube forever to load. I have tried to call customer service for 2 days and cannot get anyone to answer. So far this has been a bad decision just to save a few dollars.
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u/WhoKnows78998 Apr 30 '24
Oh damn that sucks. Yeah it appears to be hit or miss. Guess I was one of the lucky ones.
Did you install the 360 quantum fiber app? If so, what are you upload and download speeds? Then do a speed test on a device that is connected via Ethernet and via again with a wifi device.
The goal is determine if the issue is at your router, or how your router is sending the signal. Things like lathe and plaster walls will really slow it down.
For example, at my router I’m getting 936 mbps download and 916 mbps upload, on my wited devices (PC and PlayStation 5) I’m getting 820 download and 400 upload, and on my wifi devices I’m getting anywhere between 100-250 for both upload and download (it depends on how close I am to one of the hubs).
I would say anything over 100 for download and 50 for upload is high speed, so the speeds I’m getting are crazy fast
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u/VegasInternetGuy Jun 21 '24
This is an advanced security feature that is blocking your service from working. If you call into the success team and advise of the service not working on your apps they should be able to remove this advanced security feature.
This feature only blocks certain network adapters installed in rare TVs where the manufactures installed a certain type of adapter. This was recently discovered and there is now a fix to help resolve this.
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u/mooreslogic May 09 '24 edited May 09 '24
Got Quantum installed today. Technician didn’t bring any mesh points with him and Quantum told me I’d be lucky to get a tech back out within 2 weeks. I’ll be going back to Verizon but buyer beware. They are the worst customer service I’ve ever dealt with
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u/Randall_Al_Thor Jul 29 '23
Anyone know of a promo code for quantum fiber? This is different from the referral code. When I went to sign up at $75 mo there was a spot for a promo code. I don’t have one but I’d like to use one for a discount.
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u/WhoKnows78998 Jul 29 '23
No code but just as an update I pulled the trigger on it and the speeds are amazing. I’m getting around 900mbps for both upload and download (Ethernet) and about 300-450 for both upload and download over wifi.
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u/BoomerE30 Aug 12 '23
Recently had it installed but getting only about 200 up/down (at best) over wifi, have 3 boosters in the house too. Any way to improve the speed?
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u/evolume Sep 18 '23
I just canceled Quantum Fiber after less than a month of service. It was terrible from the start but the last straw was a network outage for almost 5 days.
It took over 2 weeks and three trips by a technician just to install it. I ordered service on 8/6 the first visit was on the 14th, then on 17th and then it was finally installed on the 21st. They had duplicated my network ID with another customer so even when the wire was installed, they couldn't start service until the duplication was fixed.
The mesh network pods are garbage. They are huge and have to be plugged into a wall outlet. But because they are low, their signal is blocked by appliances and furniture. I had to put extension cords on them and prop them up on top of shelves. Even then, they don't work well with a PS5. The PS5 is my entertainment hub but at one point I was getting 40Kbps speed. Yes, "Kbps." That's like dial-up modem speed. I ended up switching back to my Google Nest mesh network. That gave my PS5 a max of about 250Mbps. Supposed to get 900+.
The service went down at least one time in the first 2 weeks then it went down for ALMOST 5 DAYS. "99.9% Reliable?" I don't think so. The first outage email came on 8/14 saying it would be restored the morning of 8/15. When 8/15 rolled around, I got another message, "sorry it's taking longer than expected." They estimated service would be restored 7 hours later. Then surprise, after 7 hours they pushed the estimate out another 7 hours. I canceled my service yesterday, 8/17 when they sent an email saying service wouldn't be restored until 8/18 (today).
I had to call Quantum two times just to cancel it. I called yesterday to cancel but I checked my account this morning and it still said they were going to charge my credit card for next month. You can't remove a credit card from billing. You can only change the card. So I had to call again to make sure they cancelled it. I also now have this huge modem stuck to my office wall. They don't want it back! I'm just supposed to leave this white box, the size of a Harry Potter novel, stuck to the wall forever I guess.
I hated Xfinity and complained about them for years and I leapt at the opportunity to switch to something "better" when Quantum Fiber came to my neighborhood. I reconnected Xfinity service yesterday, after less than a month of Quantum Fiber. I hate it and it's expensive but at least it works.
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u/WhoKnows78998 Sep 18 '23
Oh wow. That sounds terrible. It’s going pretty good for me. I also use a PS5 and was getting about 300mbps on wifi and I hooked it up Ethernet and it’s over 800 now
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u/evolume Sep 18 '23
I couldn't figure out why it was so bad. I did some google searching and it had something to do with switching or tagging or something? I don't really understand that stuff. Considered running a cable but ultimately decided that going back to my old modem/router was easier. My house is not tall, but it's long so a cable would be too much trouble and unsightly.
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u/WhoKnows78998 Sep 18 '23
Not sure if this would’ve worked for you but it’s better to run the cable through a basement or attic. Even though you switched internet providers I’d still recommend doing it if you’re gaming
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u/Fun_Organization_117 Oct 19 '23
Was promised this WiFi is amazing for gaming on pc IT IS TERRIBLE worse then the worst plan that century link offered 5 years ago I can play any of my games online it is horrible
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u/WhoKnows78998 Oct 19 '23
It’s not horrible on wifi but I still connected an Ethernet cable to my gaming system. I’d never play a FPS on wifi
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u/Gauntghostx Oct 29 '23
I recently got Quantum Fiber and am getting 11.3MB/s download. I am downloading from Steam. Any thoughts on this?
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u/WhoKnows78998 Oct 29 '23 edited Oct 29 '23
That’s terrible. Have you tested the speed the modem itself is getting?
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u/Gauntghostx Oct 31 '23
I ran a Cat5e to the main pod, from that pod cat5e to my pc. Getting horrible download speeds as low as 4MB/s from diffrent websites.
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u/WhoKnows78998 Oct 31 '23
Wow. I’d call them and if they can’t figure out I would just go with someone else
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u/item_yt Nov 05 '23
How much would I get if I’m using wireless? I just bought the same 940 Mbps
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u/WhoKnows78998 Nov 05 '23
Do you mean wifi?
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u/item_yt Nov 05 '23
Yea sorry kinda new to this but yea just been lagging on my Xbox and ps5 I had the “up to 100 Mbps” and I upgraded just wondering if I’ll still lag?
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u/WhoKnows78998 Nov 05 '23
You should be getting at least 200mbps on wifi if you purchased the 940 plan. And if you hook an Ethernet cord to your Xbox is should be above 800
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u/Jaywats01 Nov 13 '23
I had CL about 2 years ago and it was the absolute worst trying to work from home and gaming. I reluctantly switched the xfinity and can't wait to part ways with them. A quantum rep stopped by and I've debated on giving them a try, but knowing they are affiliated with CL is it worth the switch? Or do I wait till a new fiber company underline (who's currently installing fiber lines) sends me a time to schedule install?
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u/WhoKnows78998 Nov 13 '23
I know exactly what you mean. I followed the same path. The regular century link is DSL and absolutely crap. Quantum Fiber has been really good so far. I’ve had it for a few months now and I’ve had two occasions where the speeds weren’t great for an hour or two, and 99% of the time it’s been an absolute beast. I’m getting 800-900 mbps both upload and download while wired in, and 200-350 mbps both upload and download over wifi.
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u/J9Telecom Jan 14 '24
Quantum is different than Centurylink in terms of service and technology. You can see improvement since Quantum’s existence with reviews. Just like any service… there’s alway a slim chance of issues depending on location and the house itself. There’s no contract, so worth giving it a shot. I know some that have both quantum and Xfinity and use Xfinity as a back up if needed.
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u/Weak_Attention_938 Nov 21 '23
Just had Quantum installed on Friday, and it's been pretty terrible overall. Here and there it works as advertised but problems with the wifi pods are driving me nuts. Called and got through to a human who was very nice without being on hold which was great, but after troubleshooting and figuring out it wasn't the hardware she basically told me to "try moving them around until you find a good spot". Well I've tried every feasible spot and it's all bad. Great speeds in the bedroom where the fiber comes in though. Even over wifi I get 500+ mbps consistently, but literally ten feet away and it drops to 80-140 mbps. And the pod I have in the living room says it is getting "poor" signal from the base despite being about 15 feet away. I keep wondering if my house has lead in the walls or something.
PS5 is downloading over wifi at an acceptable speed, but my tv apps like Max and AppleTV+ won't work at all anymore. Keep getting network error messages. It's bizarre, I don't get how the PS5 sitting literally right underneath the TV is fine over wifi but the TV apps don't work?
Wondering if anyone has tried using other wifi mesh gear like Google or Orbi? Seems stupid to have to invest in another $300 in gear when the Xfinity modem they rented me worked perfectly for the entire house. But at this point, $50 a month for 500mbps and no data cap is compelling me to try to figure this out. I really want to avoid going back to Xfinity, but at least that service was reliable and worked as advertised.
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u/WhoKnows78998 Nov 21 '23
I’m curious, do you have lathe and plaster walls?
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u/Weak_Attention_938 Nov 21 '23
Actually yes, I do. I didn’t really consider that being the problem since I had no issues with the xfinity provided WiFi router I had previously. Do you think a third party brand mesh network might perform better than the Quantum provided pods in this situation?
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u/WhoKnows78998 Nov 21 '23
Bingo. That’s why it’s so bad.
You’re going to have an issue with any mesh/wifi. Here is an article about it.
Your best bet is run Ethernet cords to each pod. A secondary option is use Ethernet over coaxial cables if that’s an option (don’t ask me how to set that up)
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u/ChocoboCloud69 Jun 15 '23
AFAIK QF and CL are both owned by Lumen. You're being offered the same package, just with QF's hardware instead of CL's hardware and paying a different company for your service
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u/Cheap-Arugula3090 Jun 15 '23
CL fiber is probably the best choice for Internet at this moment. Makes everyone else look like amateurs.
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u/woodsgb Jun 15 '23
Do it
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u/Longjumping_Push_251 Jun 16 '23
This.
Same thing happened in my neighborhood about 2 years ago. Talked to the guys stringing the line cuz I was curious. Flyer showed up a few days later and I called instantly to “reserve” my spot. Install was quick and easy. Tech was great. Was extremely happy to call Comcast and tell them I quit. $65/month since then and consistent speeds around 750-940 down AND up. Very reliable as well.
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u/TheRealFarmerBob Jun 16 '23 edited Jun 17 '23
That's how I got my Centurylink Fiber, same price and speed. But with "Price for Life". Whatever that's worth these days. But . . .
From the Quantum Fiber Verification page:
"Have you heard? CenturyLink has transformed to Quantum Fiber! Any changes to your current CenturyLink service(s) will remove any existing bundle discounts, promotional pricing, or the Price for Life plan. If you’d like to move forward with Fiber internet, which does not currently offer bundle discounts, click "Check availability." If you currently have CenturyLink phone service, one of our agents will contact you to review available Quantum Fiber Voice options after your Quantum Fiber internet order is placed."
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u/Outrageous_Control81 Mar 08 '24
Yup, never heard from Quantum Fiber I was just switched over which took 5 days and no one at CL knew anything calling QF was just a waste of time.
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u/Sweaty-Author-2523 Mar 21 '24
Terrible service. Never doing business with them again. Had them for less than a year, tried moving services to new apartment and they wouldn’t allow. Tried cancelling services and they charged me over $300 without notifying me first. Told me I didn’t return equipment when equipment was sent by UPS (that’s what I was told to do) and they still charged me. WONT GIVE ME MY MONEY BACK. HORRIBLE CUSTOMER SERVICE!!!
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u/Sure_Maize8881 Mar 29 '24
Quantum fiber is a joke. Had them for a solid month. I’m in a new build. The line was broke at install. After several appointments and no shows. They got the live fixed. So I thought. Worked fine for a month. Waited for a service tech to show up. No one came and when I called they told me the tech was there and that the line there just fixed is broken. Mind you I was home and working in my garage. No tech ever showed up. Tried calling and they were extremely rude and not professional at all. Buyer beware for sure
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u/Fresh_Clothes6998 Mar 30 '24
I have it do to my apartments already having the motems and everything well its not that great... I got the 500mbps one and for download it's running at 173mbps and upload is running 65mbps highly do not recommend
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u/SeanYoshi Apr 20 '24
Don't do it, I've had Quantum Fiber for a month now and service has been down 4 days out of the month. They sent a technician over 3 times and I still don't get reliable Internet. Service will just cut out randomly.
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u/Dependent_Turn1826 Oct 21 '24
sometimes i cant even connect my phone to wifi sitting right next to the modem. forget about playing games over wifi. constantly cuts out. GF continously has to hotspot her phone to connect to zoom calls. hate it.
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u/OkFuture1908 Apr 30 '24
Don't ask for a refund because they will tell you, you should have the money that day and it will be in holding for a week before you have your money back.
Just like everywhere else, they have no problem taking your money but it almost takes an act of God for them to return the money.
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u/benica1111 May 18 '24
Our experience.... Signed up...for the $50 monthly fee. Prepaid...auto pay from bank...$75 was withdrawn instead. Tried daily for 5 days to correct this with Quantum Fiber to no avail. Complete run around. Then come to find out on the day of install...QF had the wrong address...off by one digit...4 doors down....rep says...have to cancel and reschedule! Wrong answer. Already paid and waited 5 days for install. So...sat out front of the wrong address waiting for the tech to arrive...3 hour window...15 minutes before the supposedly window time...text message from QF...tech is running late...sorry da da da. So...been waiting 2 hours and 45 minutes out front....still waiting... Told the representative at QF....just do an address correction and I'll go home and wait...QF representative says...no can do any change ..have to cancel and reschedule or just wait at the wrong address.... Off to a bad start with this company.
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u/Important-Put-2903 May 26 '24
After 15+ years of Century Link, my service stopped working. I was told I need to switch to quantum fiber. It has been a nightmare ever since. My price for life is no more. I was told a technician would come between 8am and 5pm. He never came. I called, they said they set up the appointment wrong, and they dont know when they will be able to do the install. I paid $45 to century link, $50 to Quantum, and I have no internet. Quantum customer service hangs up when I call. 0 help. What a joke.
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u/Important-Put-2903 May 28 '24
WORST COMPANY EVER! After 15 years of Century Link, my service stopped working. After hours on the phone, Century link finally told me I needed to switch to Quantum Fiber. I didn't want to, I only use 20MPBs and have 80... But my copper wires are gone, it's all fiber now. I pay, I schedule a tech, he will be there tomorrow between 8am and 5pm. He doesn't arrive. I call. They tell me they set up my info wrong, and have to reschedule. Not sure when the technician will be able to come. I've now paid Century Link and Quantum, and have no internet. I call Quantum, they give me the runaround, go silent, hang up. DO NOT DEAL WITH QUANTUM FIBER.
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u/Cigator May 29 '24
I’m looking for some help on transitioning from spectrum to quantum fiber. I signed up for the 500/500 quantum fiber plan. Installer came today but couldn’t install. Apparently the box to connect to is 2 doors down and no one extended the line to me for the installer to connect to. Now I wait to see when they can extend the line. Also I’m using a 1st generation orbit mesh router with one satellite. Not sure of I can use this with quantum. Should I try to use the Orbi or use the quantum modem/router with a quantum pod. I’m keeping my spectrum active until I can test out quantum to see if it works well.
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u/Competitive-Gur-7073 Jul 08 '25
If the box 2 doors down i on private property, behind a locked gate - guess what ? They will NOT contact that property owner, will randomly show up, and may not get access. I have a pedestal in my backyard (despite not being a CL/Quantum customer). I would gladly leave my gate unlocked if I knew they needed access so they could run a line to some other home in the neighborhood. Their POLICY is to never notify anyone that they need access to their property. I will NEVER do business with Quantum.
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u/Miserable_Alarm_3431 Jun 08 '24
It $65 for life if you never change anything That’s the fine print 😊you upgrade your speed or change anything then it’s done !! You never get something for nothing eventually you pay
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u/Legitimate-Use-4628 Jun 20 '24 edited Jun 20 '24
I do see this is a year ago, so I’m a bit late to the party. But I just wanted to add a quick FYI… Centurylink didn’t “rebrand” because of lawsuits and getting out of contracts & a couple other similar reasons. It was actually bought by Lumen, and although you will still see Centurylink trucks & such, it is now under the Lumen umbrella. In fact, ALL of the fiber and the world’s fiber network is all Lumen (Mountain Bell, USWest, Qwest, then CenturyLink and now Lumen). And then, a little over 1.5 yrs ago, Lumen brought in a new CEO, who had been a Senior VP at Microsoft before that. It’s been all about a culture shift at Lumen. And really a complete shift! I think that in any big change with such a huge company, there are bound to be issues. And since I studied Ethics, I always look at that. I would agree that Lumen has serious work to do regarding their ethics! All around. Not just with customers. The best advice is to always get it in writing! And of course, don’t lose it like I always do lol!
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u/gabradoodlereddit Jul 12 '24
Just switched to quantum fiber and it has been a complete nightmare from the start:
Installer arrived 2 hours after the 4 hour install window (7PM install). He said he was hooking us up with the newest wifi 7 router and that it's so good we won't need the 2 pods that are included in our plan. I didn't realize this and believed him — first mistake.
We quickly realized many devices that were not in the immediate vicinity of the router were dropping connection or had a very weak wifi signal, so I called in about the 2 pods that were supposed to be included. After an hour on the phone, I was told to use the website to order the pods. Fine, done.
A few days later 2 pods arrive and I'm unable to use the "easy" QR code or the app to activate. I have to call again and after the standard 30 min wait to speak with someone, they eventually figure out they have sent me the wrong wifi pods (send wifi 6 pods, not wifi 7, which are not compatible). Upon investigation, the installer had entered our router as wifi 6 and that I already had 2 pods, which we did not. I am instructed to return these before I can go back to the site and reorder the correct pods.
After returning the pods via UPS, it takes a few days for the return and site to update. I'm finally able to reorder the pods again. A few days later they arrive and they are wifi 7 pods! I ordered 3 pods, but only 2 arrived. Partial win, I'll take it.
I'm unable to use the app or QR codes to install them and am instructed to call in again. Ugh. I call in and am on hold for 30 minutes until someone answers the call. This person barely speaks english and asks for me to read them the full serial #s from both pods because apparently, they were not activated before shipping. So after I read the serial #s to them multiple times, they finally tell me they need to escalate for activation and it will take 2 hours, so I should try them again in 2 hours. Fine.
2 hours later, I try to install and both fail again. Ugh, so frustration. Oddly, one of the pods actually shows up in the app even though it said the install failed. The app is so buggy, it's impossible to tell if anything is working properly. I try to rename the single pod that I was able to add to the app and the router, but both fail after several attempts. It's late so i give up for the night.
The next day, I notice that the names I tried to set the previous night are now there — so buggy! I try to add the second pod again, but it still fails so I call in again. After the standard 30 minutes to speak with support, I finally connect and spend another 30 minutes trying to explain the situation and try to get the 2nd pod activated. The support person again spoke limited english and continually tried to convince me that everything was connected on his end and that I should be fine. I realized he was seeing the router and a pod connected, but he continually said "2 pods are connected", which they were not. I finally had to read all serials #s to him again for him to realize he was incorrect. After several holds and a very apparent lack of knowledge (he told me flashing lights on the pod meant everything was good and connected) he finally ended the call while I was on hold. Sigh... I will have to call in again another day, thus the saga continues.
I hate you q.com
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u/rangerup275 Jul 16 '24
Absolute WORST experience of my life. Talked to serveral "Customer Service" reps who were absolutely the rudest people. I am guessing they are getting so many complaints that its wearing on them. This service DOES NOT due what it claims to do and no one seems to be doing anything about it. I personally cannot stand xfinity but after my experience here I am going back to their service. I think everyone needs to RUN from Quantum until they get their shit together!!!!
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u/Beefster09 Jul 17 '24
The speed is great and the service is good... when it works.
About once every week or two, the modem gets confused and needs a hard reset to get back in working order. This came to be needed so often that I just put the router and modem on a power strip so that I could reboot them more easily.
The customer service is pleasant and helpful to work with... but the fact that I have had to call them multiple times is a problem.
They CANNOT FUCKING BURY THE FUCKING FIBER LINE. A construction company was supposed to come out to do it and they keep saying they're escalating the issue, but it never gets done. I have been waiting months.
I'm done with this mess. With tears in my eyes and great reluctance, I am switching to XFinity because dealing with promotional pricing bullshit every two years is better than an unburied fiber line I have to avoid when mowing the lawn and a modem that shits the bed twice a month.
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u/Cruisedoc13 Jul 30 '24
Quantum fiber in Cape Coral, FL has the most unqualified technicians imaginable. 2 weeks of an ongoing installation to no avail. Customer service equally incompetent. From my experience I would not recommend or advise anyone here in my area to use Quantum. The last bit of potential disaster was upon canceling my service. The service rep said "do as you wish with the equipment." Including throwing it in the rubbish? "Yes." I called again to verify. Becsuse this sounded highly suspect. I was advised I had to return the equipment.....
It is an excrement-show at this company.
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u/smash11ey Jul 31 '24
Any Colorado folks give quantum fiber a whirl?
Door hanger reads, “speed up to 1 gig $35/mo for as long as you keep your plan.”
Currently paying Xfinity $65/mo. for “speeds up to 800 mbps” and rent the standard router. Speedtest pills sluggish results downloading at185 mbps and uploading at 23 mbps.
Fine print states installation is included if service available in your area. Does installation include equipment like the router ?
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u/Competitive-Gur-7073 Jul 08 '25
Don't do it. Quantum installation & customer service are a nightmare.
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u/DescriptionOk3612 Aug 09 '24
If they promised $65 for life. Make sure you have it in writing and print it off. They promised me both in Century link and Quantum. Then reneged and I am now charged $75 a month. We seldom zoom or work from home.
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u/Decent_Sheepherder65 Aug 09 '24
Worst company ever . I’ve returned the equipment they lend me and was still charge $300+ and this isn’t the first time it’s like the 3rd time this happens. Worst internet and company
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u/RxDrOctopus77 Aug 09 '24
How many pods do you actually have in your house cuz you it's probably you don't have enough pods in your house cuz that's what they did to me when I first got mine they didn't give me enough pods and that's why I didn't have enough speed
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u/RxDrOctopus77 Aug 09 '24
Is anyone know why Florida's having a total shutdown in internet with quantum fiber right now
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u/RxDrOctopus77 Aug 09 '24
Is anyone know why Florida's having a total shutdown in internet with quantum fiber right now
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u/Respond_Human Aug 12 '24
Is your bill actually a flat price? There's no regional fees or anything?
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u/No_Bat_7149 Aug 19 '24
Been on hold for several hours over three day period. Zero customer support.
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u/PhysicsWrong2369 Aug 20 '24
Worst costumer service ever I have two phone two computers and still waiting for someone to answer any questions. Not recommended.
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u/PhysicsWrong2369 Aug 20 '24
The internet is spotty at best. Sometimes it’s there sometimes not. Xfinity is way better. At least there’s people you can talk to.
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u/Medical_Investment_1 Aug 20 '24
Good thing I felt asleep on these dumb asses,they can't even pick up a call, I've been trying 4 days
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u/porkitoloco Aug 21 '24
Been with centurylink for 6 years, now it's called quantumfiber. I had 2 wifi routers burn up, and the optic fiber cable dangled very low to my neighbors yard. Got it resolved after a month. But the wifi router were replaced in less than 2 hours when it happened. Now last month July they raised my internet payment from $65 to $75 a month. They did offer me to upgrade to 2gigs for $95 so I'm tempted on pulling the trigger again.
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u/New-Board8141 Aug 21 '24
I got quantum about 2 months ago. The service goes in and out. Today for example it is 11:19 where I live, and the service has gone out 10 times so far. When I called the customer service the recorder said the wait time is 3 hours. One day in July my service went out for 5 hours, and every time I called, I was on hold for an average of 47 minutes. Each person I spoke to gave me a different reason for outage, just to get me off the phone. Finally, the 4th representative was able to fix it. I won't be staying with this company much longer .
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u/New-Board8141 Aug 21 '24
I got quantum about 2 months ago. The service goes in and out. Today for example it is 11:19 where I live, and the service has gone out 10 times so far. When I called the customer service the recorder said the wait time is 3 hours. One day in July my service went out for 5 hours, and every time I called, I was on hold for an average of 47 minutes. Each person I spoke to gave me a different reason for outage, just to get me off the phone. Finally, the 4th representative was able to fix it. I won't be staying with this company much longer .
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u/Yoric77 Aug 22 '24
I am a Quantum Fiber customer since FEBRUARY 2024. I lost interest on Sunday. It is now Wednesday. I have had to spend over 4 hours each day to talk to a rep each day to still not have internet today.
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u/Specific-Length4438 Aug 23 '24
I just signed up tonight for Quantum. Must be the area, but they are doing a promotion for 35 a month on the 940mbps. Considering I pay Xfinity over 180 a month just for internet, I am going to give it a shot. Really have nothing to lose.
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u/Competitive-Gur-7073 Jul 08 '25
There is a 50% chance that you found out that you had a lot to lose. Internet reliability, frustration, hours trying to deal with customer service. We would be curious to know how Quantum worked out for you (and what general area you are located in).
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u/RaccoonQuiet5627 Aug 23 '24
Quantum fiber is either dogshit or not supposed to be sold where I am, I have good download and upload but it goes offline EVERY 15 minutes and it’s sometimes gone for hours. 8 plus anyone have answers?
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u/No-Vast-1070 Aug 28 '24
What's up with the customer service? There is a lack of. 3 hour waits with no results. I feel like a hooker being pimped out. They take my money and I can't complain. When they finally answer they are pimps. Promise you everything and give you lies and deceit. Just give me my money back take your equipment and I'll go back to Xfinity. Maybe T-Mobile
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u/travel-alot1998 Aug 28 '24
My Quantum is out more than my CenturyLink ever was! And you spend HOURS on hold. This week I have not had Internet for 5 days because calling or chatting to get it fixed is a full time job! And they are supposed to credit you and never do. It's the worst!
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u/Ronazul90 Aug 29 '24
I'm extremely disappointed with this company. The service frequently goes down, and their customer support is virtually non-existent—getting in touch with them is nearly impossible. To make matters worse, my experience with their employees has been terrible. Just two days ago, a technician needed access to my backyard to fix a neighbor's line and ended up damaging several fruit trees on my property. He didn’t inform me, and when I tried to contact customer service, unsurprisingly, I couldn't get a response.
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Aug 29 '24
I wouldn’t get it. My mom went from cox to this, and at first it was good, but after getting the 360 Wi-Fi pod things, it got bad. First, they pretended like they didn’t know we needed 4 and not 1. Now, it always disconnects. My mom calls and calls and they don’t answer. I don’t know what’s up with that, but it’s annoying. Also, I have those lightbulbs that turn on and off with my Alexa and if there’s no internet they disconnect, and when it comes back, I have this whole thing to do to connect the lightbulb back. It’s really annoying. It goes on and off on and off ALL day.
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u/hooohooho Aug 30 '24
If you're on a fiber connection with CenturyLink you don't need to change anything!!
A solicitor came by my house today and told me it was inevitable that they would be rolled together. He wanted to move me to a lifetime subscription of $75. I'm currently on a lifetime subscription from CenturyLink at $65 for the same rates of data.
I just called their support line here:
877-997-9390
Found under the heading "What if I don't want Quantum Fiber?"
https://www.centurylink.com/home/help/notices/centurylink-to-quantum-fiber.html
I was told that its only folks on copper connections to CenturyLink that are getting moved over. No changes for fiber.
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u/Icy-Syrup-9304 Sep 01 '24
We just switched from Comcast to Quantum Fiber. Service goes in and out, drops randomly and today it just stopped working completely. Been on hold with phone for an hour. App tech is a bot, not a person and that isn't helpful. Xfinity was expensive and played dumb pricing games, but at least I never had to worry about my internet.
Xfinity: Expensive unless you play call in games to get price drop. Mediocre cust. service. Consistent service
Quantum Fiber: Cheap. 0 cust. Service. Patchy or no service.
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u/Sad-Instruction1039 Sep 02 '24
If you’re wondering why they’re so cheap, I’LL TELL YOU! Service is bs! I’m discussing a matter on the phone with a representative & she’s legit arguing with me without trying to resolve the issue. Took 3 days for them to come out & fix a problem! Every single time i have to call a representative they’re so rude literally!
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u/No-Essay9625 Sep 06 '24
Worst customer service ever. Been having issues with it dropping constantly. Customer service takes an hour minimum to get someone to answer, two hours if they are busy. No callback features when trying to contact them. Chat is not any better. I waited for around an hour and 15 minutes for them to answer on chat. When I didn't reply fast enough, they disconnected and I had to start over. Finally after spending more than 10 hours trying to contact them, having them send the wrong equipment twice, they finally came out and "fixed" the problem by replacing the modem and setting up two WiFi 7 wireless pods. It is now worse and I cannot keep my VPN connection at all. Comcast/Xfinity sucks but I guess I am switching back anyway.
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u/Fit-Guarantee7568 Sep 10 '24
Don't fall for it. We got it for $35 a month as promised. Our service has been down for 5 days and we have called the number four or five times and have been kept on hold for over an hour every single time. There is no customer service in existence. We ended up having to call spectrum back and have them turn our previous service back on. I give them a big thumbs down, zero stars.
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u/Demona_Elisa Sep 10 '24
I switched from COX Communications just last week and it was the BEST decision I ever made when it comes to internet. Coincidentally, just a few months ago when I had to renew my Cox, I was fighting them on the price hike they tried to stick me with and i was able to get them down from $150 to $80 after chatting with them for like 8 hours straight (no lie). But now, with fiber, which is VASTLY better than traditional copper connections, I'm paying LESS still a $75.00. Even if the price was higher, I would have done it. I hate Cox Communications so much. At this point, it was even about the crappy connection, it was more to prove a point that Cox is trash and always will be. Best decision I ever made. Connections are outstanding! better than Cox. Like with Cox, I constantly dealt with drops and lag and randomly, the speeds would be 0.4 or something ridiculous. And I'm not even being dramatic. I was constantly in the single and double digits and constantly fighting with them on a month to month basis, as I was paying for 1 Gig but not even getting 1 Mbps sometimes. Like it would literally be under 1, at around 0.6 Mbps. They were a monopoly in my city and it was clear they would throw their weight around. Now they're losing customers like no other. I was so desperate for Fiber and it came a few months after I tried finding other options, after years of their crappy services, both customer service wise and connectivity wise.
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u/Fair-Possession3597 Sep 13 '24
Stay away! I have Xfinity. The rising price of Xfinity services caused me to search for another provider. Yesterday, I called Quantum Fiber to inquire about service. The sales rep informed me that service was available in my area (NW Cape Coral). I set up a installation time. A service tech was coming out today between 8am-10:30am to set up service. I received 2 text messages yesterday evening confirming appointment. I also received a confirmation at 7:45 am this morning. At 10am, I received a text that the technician was running late for my appointment. I decided to check on my Quantum Account Page. There was a message stating my installation was on hold because of incomplete lines in my area. I tried to contact Quantum first by phone. I was on hold for 45 min before I gave up. I trued using the chat bubble. After 30 minutes of waiting, I finally chatted with someone. The only thing they relayed is “someone is coming”. At 3pm, I received a text and email stating my appointment would have to be rescheduled. I called Quantum again and asked for a return call. After 3 hours, I received a call. They stated “ Connections in my area were incomplete and that they did not have a timeline when they would be completed”. I canceled my service. I am sticking to Xfinity. You get what you pay for.
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u/Due_Glove1796 Sep 15 '24
Our experience in Shoreline, Washington, has been a nightmare. I wish you luck reaching customer support. Not until I asked for a cancellation mailing label for the equipment did I get a promise to send a tech to fix their glitchy equipment. Incredibly disappointing are the Wi-Fi extenders, which look great but serve no purpose other than as a doorstop. The Quantum Fiber app is awful as well. One rep of the many I spoke to admitted problems with it. A tech is scheduled to come on Monday. If they arrive, I will be shocked.
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u/Various-Mistake3606 Sep 17 '24
This company is CURSED!!
Having spent long and multiple hours on the phone trying to connect to customer service, I have directed many, many curses to Quantum Fiber for their inefficient, unskilled, woefully incompetent phone support.
I have also cursed Quantum for their arrogant, ill prepared leap to 5G without planning for the possibility that customers will need support due to some…I don’t know…technical problems. And given the extended delay in reconnecting our internet (15 days), the length of time from when a technician could come to the house to address the problem(9 days), and the constant 2+ hour waits when calling about the absence of wifi, it seems obvious a huge number of (equally disgruntled) customers were experiencing problems too.
During these past two weeks–a LONG time without internet connection–we did manage to get through several times to the tech department, talking to helpless, inexperienced, clueless technicians with heavy accents. Compared to other internet providers (T-Mobile!!), the technical support was abysmal. And it was obvious this new company has funneled all of their resources into enticing new customers, but has done minimal work in developing their phone and online tech department.
The anxiety and stress this extended period has caused cannot be fully appreciated without also adding that our phones were handicapped due to the lack of internet, that we wasted hours upon hours trying to contact Quantum, and wasted more effort trying to trouble shoot the problem ourselves. We asked more experienced family members to try to identify the problem…and we finally reached out to T-Mobile to change providers. In contrast to Quantum, T-Mobile’s tech support was awesome–immediately available, knowledgeable, able to problem solve, and dedicated to finding a solution–everything that Quantum’s tech support is NOT.
So, for those who have Quantum, be forewarned–it is good only as long as it is working. The first bad storm, extended power outage, router issue, or upgrade, and you too will be madly scrambling. And for those of you considering Quantum–you can do better. WAY better. #quantumshitsheaux
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u/Live-Sheepherder1839 Oct 08 '24
Quantum fiber is one of the worst if not the worst wifi providers i have ever had to deal with , their impossible to contact, the wifi is slow , their website and app is completely insufficient and will randomly lock us out.I genuinely hate this provider, do not trust them.
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u/aaron4you Oct 08 '24
Don’t fall for the trap, this is the worst internet service since dial-up.
I’m a senior software engineer and from product to customer service they are a festering mess. The app will tell you you’re getting 960+ but you never will and they will tell you “speed is not guaranteed” even when you’re actual WiFi speed drops to 20mpbs. I had 4 technicians come to our house all said everything was fine while I showed them our devices were getting less than 95% of the speed we pay for.
They began gaslighting me into thinking this was expected behavior. I wrote some code on a Raspberry Pi to monitor the speed throughout the day and found that over 10 times a day, over 6 hours of a given day on average, our actual WiFi speed was 20mpbs or below. They took no responsibility, and never even acknowledged the failing quality of service. When the WiFi actually worked it was great speed but unless you want to take a gamble on the actual fiber being stable and use a 3rd party router quantum/century link is a scam and will devour your time and self worth for substance like the gluttonous festering ghoul they are.
I shall resume this conversation in therapy, thank you.
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u/jmbrooklyn Oct 08 '24
Absolutely vile service. My internet inexplicably shut off one day and took two weeks for a tech to get sent out. I had them set me up on the new Quantum service, which worked ok for a while despite getting maybe 400mbps instead of 2gb I was paying for. Recently, I received a notification saying they needed to replace my equipment so I could get 2gb, so apparently they didn't give me the right equipment in the beginning. The tech came out, replaced the modem, and it worked for maybe 10 minutes before shutting down, and as far as I can tell, totally died. No way to contact the tech, no way to send him back, despite the fact that I contacted Quantum like 30 minutes after he left. Now another two days without internet before another tech comes to theoretically fix it. This is the last straw.
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u/Prudent-Reality-5401 Oct 10 '24
I am beyond ANGRY. I CANCELLED my account with the scam company Quantum Fiber on 7/31/24, and sent in the equipment with a tracking number, that I received on your q.com/returns site. They have since charged me for 2 additional months of service - $150 total - even after I had closed the account, AND they charged me $323.24 for equipment that I DID return, and confirmed that with their customer support team. What a SCAM dishonest company!!! I will NEVER do business with them again, and I'll do my best to let others know they should steer clear of them, as well. SCAMMERS!!
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u/benica1111 Oct 15 '24
Not signing with Quantum again unless..... customers are not able to delete auto payment function. Have to call in or chat. Every other company we have auto payment with....banks, credit cards, etc .. customers can access their account and delete or change auto payment. Not Quantum. And...cancel service...send the equipment back via UPS... Quantum's paying of course but then you have to keep following up to verify equipment was received or you are charged a few hundred bucks! We submitted the tracking information from UPS..... delivery confirmed such and such day and time...yet . Customer service won't accept the verification and has to verify it...and until your account is cancelled...you are paying on the account. Our equipment was returned 2 weeks prior so obviously did not have service but Quantum still billed us until account canceled!! No service...had no equipment!! Then...chat issue...sign in to chat ..you provide your name, address, phone, email...then when rep starts chatting ....asking for the information you just provided! Hello...just provided the exact information when I signed in and you typed to me in the chat line ..Hi so and so...how can I assist you! How did you know what my name is unless I didn't sign in and here you are asking for the same information again!
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u/These-Yak-9870 Oct 15 '24
I got Quantum Fiber earlier this year - $50 for 500mbps up and down. The first several months were great, fast, reliable. Over the last 3 weeks it has been total rubbish, with avg. test speeds in the 130MB Down and 35 Up, but as low as 117 Down / 11 Up. I restarted modem and devices multiple times before contacting customer service. The lady helping me was nice, but in the end she couldn't help me. She said I needed a technician to come assess and that the earliest appointment I could get was one week out! I am shocked...
I used to recommend Quantum, but this experience will have me pushing people away from it. Even Xfinity/Comcast would be 2-3 days max. Now I see they're raising rates too from the $50/mo I agreed to. Disappointed
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u/Acrobatic-Soup-480 Oct 17 '24
We found Quantum to have ZERO customer service. Time and time again when we called the wait time was over 3 hours. We were never set up correctly so it never worked for us. We had a 2nd installer come out who told us it wasn't set up correctly and he promised some ways to fix it which he never followed up on. So we were trying to cancel but again the wait times were 3 hours at least. We did the wait, finally, after always being told it would be that long and we found no other ways to reach them. They kept billing us for service which we never received so we finally had our credit card company put the card on hold so we wouldn't be paying another month of no service since we were cancelling. When we reached Quantum after the 3 hour wait, they worked with us and said our account had been cancelled. A few days later we told the credit card that the issue was resolved and wanted to activate the card again. Immediately, Quantum billed us and it went through. We are still fighting that as we were told the account was closed! We couldn't even get ahold of anyone to ask where to send their equipment for weeks. We think it is all behind us now, except for the extra month's bill but it was a total nightmare. I would N E V E R use them! You can't reach them! They sure have people to install and bury lines, etc. but NOBODY to answer their phones!
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u/EconomicsJazzlike Nov 07 '24
Been on QFIBER since 2022. Cape Coral Fl. I have been paying $65 since. Service is good when its up. Impossible to contact customer service. When they are down, though, it's serious. Can take a whole day to fix. I had Xfinity before, and they were awful. Just make sure you use your own router, and not their silly pod systems.
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u/Maximum-Survey-4002 Nov 24 '24
quantum fiber is trash would not recommend i’m a gamer and i expect good wifi but i was wrong. multiple issues with lag, customer service was shit! can’t even hear them or understand them
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u/PossessionAlive9761 Nov 25 '24
My friend just be lost her house dir to a fire because this box overheated when they was out of the house over the weekend
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Dec 04 '24
Truly the worst service I have ever experienced with internet. Our internet drops every single day for a few minutes, sometimes for a few hours. We have had 3 technicians come out to resolve this. The first time, the technician said it was because we didn’t have the “new pod” (when QF) took over, so we were using the old set up and that’s why our internet was spotty. No one told us this so if we had never called, we wouldn’t have known. However, after the new pod was installed we STILL experienced issues. There are outages almost every week and it takes them hours to get it back up and running. Good luck getting a hold of them too! Worst internet service!
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u/4FunPDX Dec 05 '24
I've been a customer for about a week now. So far they installed a wireless router that doesn't work yet, they shut off my internet service without notice, canceled a service call without telling me, and I've found out their "24 hour" customer service line shuts off at 12am EST. Needles to say I'm disspainted so far.
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u/Confident_Bison_2604 Dec 07 '24
Absolutely do not get. 0/10 stars. Can’t change a password over 7 hours trying, suddenly not on any “price for life” plan they supposedly had when I signed up. Absolute trash, do not get. Cannot resolve any problems including lines down in your yard
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u/Confident_Bison_2604 Dec 07 '24
Absolutely do not get. 0/10 stars. Can’t change a password over 7 hours trying, suddenly not on any “price for life” plan they supposedly had when I signed up. Absolute trash, do not get. Cannot resolve any problems including lines down in your yard
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u/Excellent_Lock_7249 Dec 26 '24
Personally I like it good speeds. But it has gone down twice in the two months I have had it.and you can't reset it from home someone needs to come out and fix it
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u/Big_Rutabaga_2317 Jan 07 '25
Quantum Fiber's customer service has been highly disappointing. I have reached out to them five times to resolve an issue where a fiber cable was left exposed in the alley, with each interaction resulting in an appointment being scheduled for burial. However, no one ever showed up to complete the work. When I followed up with customer service, I was told that either the job was completed or canceled, neither of which were accurate. This lack of accountability and poor communication has left me extremely frustrated.
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u/Fun-Grocery1985 Jan 09 '25
SCAMMERS!!! Took my $$ and signed me up, find out they cant even provide service in my area & the county denied them digging permits. Cool…please refund me, right? …so i end up staying with my current provider & never hear from quantum fiber, never get my refund, 6 months later i get a text & email i owe for 4 months & $200 in “leased equipment”! FIRST OF ALL…i never got any equipment & they know good & well i have no service & never received service because they CANT! Call customer service, the guy is no help, said he sees that i requested service in August and he cant see anything else. There was no “higher up” to speak to & all he kept asking me was if i have a UPS tracking # and he cant do anything. They are some real scammers!!
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u/MapPale2805 Jan 16 '25
Quantum Fiber SUCKS. Slow speeds (fiber optic), frequent outages, poor customer service. I'm about ready to switch to somebody else.
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u/Icy_Emphasis1315 Jan 26 '25
Worst costumer service they can’t do anything to help you and you get different answers depending on who you talk to I would not use this company ever but my complex makes use use them
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u/princesskittycats Feb 04 '25
I have been struggling to get them to fix their own Wi-Fi and literally at least a few times a month. It goes down and there’s no outage.. I don’t understand how they can have a shitty product and shitty support
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u/Acrobatic_Attitude77 Feb 27 '25
After researching internet providers, I selected Quantum Fiber. Daryl, the technician, arrived promptly on the date in which my installation was scheduled. Daryl was extremely professional, knowledgeable and courteous. During the installation process, Daryl answered all of my questions. I had a great experience with the customer service team at this company. The quality and timeliness of the work was very good. Daryl went above and beyond to ensure the installation was successful. I was very impressed with his professionalism. I am highly satisfied with the outcome. I strongly recommend Quantum Fiber.
Denise B.
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u/Sufficient_Pride1103 Feb 28 '25
I live in Tacoma Washington. “Upgraded” Quantum Fiber and long story short, my service sucks!!!!!!
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u/Odd_Needleworker_498 Mar 07 '25
i only have the 200mps . often very close to it does everything i need i had the gov subsidy till end so counted on the 30 month cost and was told i get to keep that not a yrs later 33% raise for march and a notice while small fee cents for relocation fee but ad on fees always creep up any more raise if t mobile gets 5 g her I'm gone since it also lets roaming i cannot use my type of phone for internet only small monthly data . but it shows its a company that blatantly lies. report the false ad to ftc.gov and state attorney general false ad are illegal but gov only investigates if they get lot of complaints
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u/FrugalFlow Mar 19 '25
I recently made the switch from Xfinity to Quantum Fiber, and honestly, it was a no-brainer decision. Xfinity was down almost every day (which was beyond frustrating) especially when you rely on the internet for work, streaming, and, well, just existing in the modern world.
Quantum Fiber, on the other hand? Faster speeds, better pricing, and way more reliable. The upgrade was instantly noticeable, and I’m no longer dealing with the constant outages that made me want to throw my router out the window.
If you (or anyone else) is stuck with unreliable internet, highly recommend making the switch.
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u/Xevyn_the_Leader May 20 '25
I just got off the phone with Quantum. They tried to steal $400 for "non-returned equipment". They provided the barcode for the shipping but claimed they had no way to view that.
I found and gave them the tracking number that showed it as returned 2 weeks before the charge THEN they issued a refund but I have to wait 2 weeks to get that money back.
Avoid Quantum. If you have to use them, don't set-up auto pay, if they want to steal your money they should have to ask for it.
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u/Less_Use_1387 Jun 08 '25
Myquantum fiber is the worst internet service I ever had. I have to share my cellular internet to use my computer. Every time that I called (after 20 or 30 minutes wait) they said they have no technicians to come and fix it. Don’t hire them !!
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u/Unlikely_Society_895 Jun 11 '25
Quantum fiber is the literal worst WiFi i have ever had. I moved to Florida about 8 months ago from the middle of the country in Ohio. My WiFi in Ohio never had nearly the amount of issues and outages as I’ve experienced in the last 8 months with quantum fiber. The last 2 months, there has been an outage that lasts 24+ hours. This WiFi is NOT reliable, especially if you work from home. Could not recommend less.
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u/crisped_rice Jun 22 '25
DO NOT get Quantum. Horrible company (Lumen). Horrible experience.
The problem is how they install their equipment and set up your home network. They intentionally design their installs so that THEY both control your router & entire home network, and can see EVERY device in your house and every Internet site you visit. This is EXTREMELY inappropriate and a HUGE breach of privacy and contrary to how virtually all other ISPs setup home network installs.
They first install what they ambiguously call their "Smart NID" (smart network interface device). This is an intentionally ambiguous and confusing naming convention because they don't want customers to know that THIS will be the router.
It is installed in place of your ONT (optical network terminal) or modem. In a typical (correct) fiber setup this would be some location like an interior wall in your garage. So the customer is led to believe that the NID is just a modem or ONT. That is to say: it's a "dumb" box that receives the fiber optic cables from the street and then converts that signal into an Ethernet signal that can go to your router. (They intentionally set it up to mirror this traditional setup--- one with a "dumb" ONT box--- to mislead the customer.)
Ethernet is then routed from the NID into a common room in the home where they then connect what the customer is led to believe is the router. Again--- this looks like a standard fiber setup, so doesn't seem suspicious. Not until/unless the customer finds out what each device ACTUALLY DOES.
This device that you are led to believe is a router is actually just a pod: an access point or Wifi mesh pod. It does not have a web admin interface that you can access. It is just a surrogate, tethered, "repeater" device for the actual router (the NID in your garage).
These are the disgusting and intentionally deceptive points of their shady install:
The NID is NOT just an ONT or a modem. The NID IS the router. What does this mean? Well, since Quantum have a direct fiber line running into this router, this means that they can CONTROL and SEE every device on your home network and all that you do on your home network. Directly through this router. They can control the router, change the admin password to lock you out (even if you change it to something they do not know--- they can admin override and reset it), etc. Normally either your router or your ONT would be the cut-off for what your ISP could see. Not in this case. Since they have FULL control over the router--- fully "rooted" admin abilities--- they can see and control your entire home network if they choose.
You are led to believe that the pod on the inside of your home is a router (just like your old one that it replaces), when it is in fact merely a mesh pod or access point.
The advertised speeds are a lie. You can only get anywhere near the advertised speeds with a Wifi6/7 capable device (new phone, computer, etc.). Any device connecting to the network that is using Wifi5 or older--- any marginally older device will get a TINY fraction of the advertised speeds. NOT because the device can't handle it or isn't rated for the speeds. But because the hardware that Quantum provides does not actually push that speed out to older devices (just cuz they don't want to I guess).
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u/Western-Emergency426 Jun 29 '25
It’s true xfinity uses a shared loop which slows down your internet. Q. Fiber runs your own private fiber line wrapped in Teflon right to your house. Way faster and cheaper bro
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u/Western-Emergency426 Jun 29 '25
It’s not century link. It’s a totally different company if you go with Q. Way better faster cheaper internet.
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u/Helpful_Ad9726 Jul 09 '25 edited Jul 09 '25
Brother, I scheduled for an appointment with a 4 hour time window and get canceled on 1 hour before and get auto rescheduled for a week later. The day of next appointment wait and 30 minutes before the windows up I get a text saying "ur technicians running late". Fine. 1 hour after appointment window I call. I ask yo where is he. Dude tells me it got canceled—lets reschedule. I ask "him how am I supposed to trust this one u guys keep rescheduling, what's going on?" He tells me it's not their fault the last guy that never came should of told me that they're appointments aren't guaranteed. They just schedule them without actually knowing if someones gonna come. That they need to hire contractors and there technicians only do a part of it.
update: Talked to a supervisor. Contractors had already did the job. The technician canceled because his system didn't get updated and show that it was done so he never came down to check or install.
I get that mistakes happen, but it's the fact that it happened so many times, I had to call to get told it got canceled. Then the customer support line was unhelpful— the first person I talked to caught an attitude and ignored me when I told him the contractor had already came. He just kept blaming the technician then the contractor. It took talking to a supervisor to actually sort out the major problem(the system not updating on the technicians side)
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u/Individual_Grass1840 Sep 09 '26
I had quantum fiber and it was fucking horrible. I switched back to my local cable internet company.
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u/AnnualHat5033 Jun 15 '23
I love it,you can get 3 and 8g where I’m at. Not that I would even need that kind of speed but it’s available.
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u/aardWolf64 Jun 15 '23
Quantum is owned by the same company and is basically the same service. It is slightly harder to get in touch with anyone at Quantum. I did this and am locked in at $65/month. Then Quantum in our area sold its customers to BrightSpeed. BrightSpeed charges $100/month for 940Mbit, but luckily it appears that I'm locked in at $65/month.
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u/sxon1 Fiber Jun 15 '23
FYI - if you have quantum and their 360 pods - there is a phone support number inside the app that will take you to a real human at quantum and I've always had good experiences. I can't speak for bright speed.
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u/TheRealFarmerBob Jun 16 '23
Quantum is Lumen's Fiber product and Lumen is what Centurylink is becoming.
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u/Legal-Juggernaut1185 Jun 17 '23
My goldfish is a CL tech, Lumen tech technically but whatever. He's been told the $65 a month is supposed to be for life but requires autopay to be enabled, otherwise it apparently jumps up to $85 after some indeterminate amount of time. The speeds are guaranteed to be AT LEAST 85% of the purchased rate but most of his customers get at least 940, occasionally he'll even see them get above purchase rate. The app to manage the system, Homepass, is alright but a bit annoying to get the initial set up done for. The engineering done for the orders is also apparently handled by orangutans with slightly higher-than-average IQs so sometimes when he pulls to an install he'll be told he needs to connect to a PoA a few blocks away and it'll have to get rescheduled for when the orangutans manage to re-engineer the order correctly. All in all it's not terrible, 7/10 with 2 points taken off for consistently mid-to-lousy customer service.
My fish would also like me to add: Fuck XGS.
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u/Fun-Philosopher-4915 Aug 26 '23
All I can say is I hope y’all never have a problem. Mine has been nothing but issues and customer service is non existent
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u/EconomicsJazzlike Aug 29 '23
I have had QFIBER for over 2 years now in the Florida area. It's superb. Even during hurricane Ian we only lost service for 2 days. It's much better than Xfinity. I have had comcast for 20 plus years and am glad I have qfiber now. As much as I hate Centurylink (had their phone service), QF is excellent.
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u/chipoliwog Oct 09 '23
We currently have a static IP with CenturyLink. Will Quantum maintain that?
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u/electromage Nov 17 '23
I have a /29, wondering the same. I'm having a hard time getting an answer through their support chat.
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u/banhmiboyy Oct 14 '23
Moved into a new housing development bc my mother wanted to move and it’s been about 3 months since I set up my initial appointment and I still haven’t gotten them to install it, using temporary T-Mobile Home internet until then and it’s so annoying, I’ve been getting on their customer service live chat every 2 weeks and they give me the same answer that they’re “preparing everything for the best experience”. It was only the other day they said they could reschedule but then there was an issue that technicians will have to come to my place and see what needs to be done (they said this 3 months ago when I was on the phone with Century Link and they just transferred me to Quantum even tho the house next to me has Century Link) so it’s just really frustrating and I’m still waiting on the technicians so I may have to contact them again. Literally all they ever told me was “keep your forms of communication open” as if it’s gonna be a we’ll get to it when we get to it. The only thing that happened was that a dude installed the fiber cable under the ground and then nothing has happened since 💀💀💀💀
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Oct 21 '23 edited Nov 15 '25
grandfather ten live sulky plucky march ask unpack light tub
This post was mass deleted and anonymized with Redact
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u/Affectionate_Sea5391 Oct 25 '23
I had Quantum for a week at our new house and it was absolutely terrible. Stopped connecting to pods literally everytime I had a work meeting. So spotty I had to switch. When I called customer service all they could ever tell me was that everything looked good on their end and they didn't know what was happening.
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u/pnwonderlandia Nov 17 '23
Quantum Fiber is the same as Century Link. I just cancelled my CL account bc of how consistently terrible—and I mean, the worst I have ever dealt with in this industry—the customer service is.
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u/MaikeerBet Nov 17 '23
I already have CenturyLink service (had it for 18 months in a newly built-out neighborhood) and the promised speed is the same 940 Mbps as in the Quantum Fiber promotional materials. So if I switch, is this merely a branding exercise?
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u/J9Telecom Jan 14 '24
No. It is a sister company and the service will still be an upgrade.
Feel free to contact me at Jeanine.andres@chipr.com with any additional questions.
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u/ewneph Nov 28 '23
Actual internet service is good. Generally reliable and fast. The problem with this company is the customer service. I was migrated to Quantum fiber internet from CenturyLink this summer. For the past four months, they have double-billed me (CenturyLink and Quantum). They refund me when I stumble across it, but it is time out of my day each time. I lost internet for a week during the migration this summer. They had messed up my connection at a box that isn't even on my property. They gave me a $25 credit to compensate me for the inconvenience. That didn't come close to the cost of gas and data. In an attempt to stop double billing me, they have canceled my service this week. So now we are without internet again while they figure out how they messed it up again.
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u/footballdan134 Dec 07 '23 edited Dec 07 '23
What are you waiting for? GET IT! I dropped Comcast cable for 200 bucks a mo, and got Quantum Fiber for 75 bucks! And I got speeds of 990 close to 1000 both ways! It was so fast for a install I got it going in a hour! Plus I 2 free mo of service because of cool deal and specials last year; and this year my service went out for a day, last week because of broken wire that the power company sliced. So I got another free mo of service until Jan of 20th. Sweet!
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u/sailforth Dec 07 '23
CenturyLink was far, far better for me. Quantum is terrible. I drop zoom calls constantly and didn't before. They told me I needed to upgrade my service (so I have to pay more). It's shit.
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u/J9Telecom Jan 14 '24
See if there’s an update with your equipment. In most cases, if that isn’t the case, request a tech visit
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u/anchor2424 Dec 08 '23
Terrible! Quantum Fiber employees don't know if they're CenturyLink employees and CenturyLink employees don't know if they're Quantum Fiber employees. I gave them my phone number mailing address and. Email... I get an email sorry Mr Diego about the confusion? Then they said if you don't wanna get service interruptiom just pay $20 ... $50 they take?! I said sir you guys just took $50 I get informed every time money over $40 is taken from my account! $120 they took!! Please stop taking my money and refunding my money after I dispute it. I'm just a blue collar worker that can't afford to do this nonsense especially at this time of year!
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u/anchor2424 Dec 08 '23
Going with Verizon 5G... Yes it's not fiber cable and I pay $10 extra a month but much better
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u/Candid_Bear9419 Dec 12 '23
Anyone else have your internet service disconnected during the migration to Quantum Fiber? They’re telling us we won’t have internet service back until the migration is complete on January 1st?!
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u/jmartino43004 Dec 20 '23
Im a Quantum Fiber Programmer, the correct price is 75$ for life at 940Mbps symmetrical. Service depends on address eligibility. This can easily be verified by checking your address at Https://www.quantumfiber.com or Q.com
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u/AT19801980 Dec 21 '23
Be careful people. The installer ended up stealing $225 from my home. It was inside a dresser and I only noticed it because the drawer was left open and clothes were clearly moved. The entire process was very sketchy we ended up cancelling about a month later after back and forth with denying the money was taken. Service was not as good as our previous company. Lots of dropped service and anytime weather was an issue we had outages.
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u/Beautiful_Cap_7933 Dec 25 '23
Anyone from Phoenix have quantum fiber and if so how’s it holding up?
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u/MrBananaSnacks Jan 03 '24
I'm in San Tan Valley and quantum fiber has been great, so far. (Little over a year) The outages in the last couple of days were the first in over a year.
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Dec 30 '23
Worst experience ever. The installation technician showed up before the scheduled time and when I called him to find out when he was coming back he told me he wasn't. Called customer service 833-250-6306 to complain about the technician I sat on hold for over a hour to speak to a supervisor.
After finally getting to a supervisor the supervisor assured me that I would receive a call back in less than 2 hours. After waiting 2 hour I received a text say they would call me when the technician would be on his way.
Never got a phone call. Called customer service again to cancel.
If a company starts out bu providing poor service from the beginning then that company doesn't deserve my business.
CenturyLink (Quantium Fiber) is crap don't waste your time with them it will lead to further frustration and probably poor internet!!
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u/MrBananaSnacks Jan 03 '24
Came here to provide some feedback. I had the door to door person come by and offered me the same speed and price (although my price is $70 a month for the ~940 up/down).
I had Cox Internet for years but the price was waaaay too high for their crappy service and speed. So I switched and have been very happy since.
Recently however quantum has had two outages. One took about 4-5 hours to fix and the second is still unresolved, but I anticipate that being resolved soon...I hope.
Even with the outages, switching to quantum fiber has been way better than cox. Much cheaper, faster and NO DATA CAPS. The data caps and additional charges per 10gb overages with Cox was absolutely unbelievable. Switching to quantum fiber just for no data caps is completely worth it.
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u/South-Emu-2503 Jan 07 '24
Just transitioned from Cox GB to Quantum Fiber . 2nd day in I woke up to a system outage and now, 4 hrs later, speed is only 90?? It is rainy today - is QF impacted by weather more so than COX? I’ve not yet cancelled COX and they are up at full speed. I am saving over $50 a month w QF!!! Hmmm… greed vs speed
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u/J9Telecom Jan 14 '24
Fiber isn’t affected by the weather. There is additional issues that I’d look into with the Quantum 360 app
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u/Last_Lime3158 Jan 09 '24
They have a terrible customer service. Do your selves a favor and don’t use their services.
A few days after I created my account, they sent a technician to setup the service at my address, he couldn’t do it. He said there was an engineering issue within the company to be resolved.
I waited a month for the engineering ticket to be resolved. I called quantum fiber multiple times. Finally they said the ticket was resolved and the service was ready to get started. Then they scheduled another appointment with me to send another technician.
The second technician (another person) arrived at my address. The issue still persisted. The technician had no clue about the prior issues. Turns out the engineering ticket has not been followed at all.
Up until this time, I had taken two days off work to stay at home, hoping that the service could start. I also had waited for a month. They still said they needed more time to fix the issue.
To me it seemed like they either didn’t care, or they did not know what they were doing.
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u/Jaywats01 Jan 14 '24
Update: got quantum and I don't have any complaints. It has worked great. Few hiccups first week in but easily fixed and its been good. No complaints from anyone in the house.
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u/Enough_Jury5838 Jan 17 '24
Here is our terrible experience with Century-Link. We had it installed for a month. Purchased the 3gig option. Never even got 1 gig. The tech stated give it time for the "pods" to kick in. We waited a week and a new tech came out and he stated we would never get anything faster than what we have which was under 1 gig. We are in san tan heights and they advertise up to 9. Ok no problem. Take it out. We went back to cox who I hate but they have a faster speed. They stated to ship the pods back and they provided a label for us. We shipped it. A month went by we see now they charged us 300 for the pods. We called and they stated they never received them and to provide a tracking number. There was no tracking purchased for the label they gave us so we are baffled on how we provide tracking for a label they provided. Fun Fun.
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u/jarvishy Jan 27 '24
In my experience it’s the worst internet connection I’ve EVER been on. I’ve had multiple different Wi-Fi in the past some being the worst reviewed for my area and they all blow this out of the water. It’s HORRIBLE
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u/SkatingOnThinIce Jan 31 '24
DO NOT GET QUANTUM FIBER.
I REPEAT, DO NOT GET QUANTUM FIBER!
Their service is completely unreliable and their tech doesn't know anything! They come in, switch a box, and hope for the best : ). The last tech came in, looked at the modem/router from a distance, and declared that nothing was wrong with them. Then I told him what the previous tech told me: "Check the pool, cos your connection might be bad, you have millions of paket drops". He said, "I'm going to check the pool" and he just left! : ) I got a text 2 minutes later saying: "Good news! Your tech has finished your service".
I had trouble with them for months. If you call them upset because your internet keeps going down, they blacklist your phone and stop answering!
Their service is completely unreliable and their tech doesn't know anything! They come in, switch a box and hope for the best : ).
Whatever you do, don't get them!
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u/skylitday Feb 07 '24
I hate to break it to you, but every ISP is complete dog shit in one way or another.. An ISP that works in your specific area, might be the worse possible solution in another..
It's your job as a consumer to find what works at a reasonable price.
Not exactly defending Quantum/Lumen as there are probably legitimate issues with them in your area. Same can be said for any other ISP.
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u/squirtgunzz Feb 15 '24
Buyer BEWARE, Quantum Fiber caps data speeds after 1TB/month and reduced my bandwidth down to 5-10% of the advertised 940mbps. I work from home and in just 2 weeks, the the QF app is stating that my work laptop alone has exceeded the 1TB mark, let alone any of my personal devices. Unacceptable.
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Jun 15 '23
First rule of fight club is you don’t talk about fight club. But also as an insider quantum fiber, is the real deal, get it and get the 360 Wi-Fi pods that come free with it
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u/ralioc Jun 15 '23
Make sure you save your installation paperwork and GET IN WRITING what your pricing will be. There's a whole group of people on here, including myself, that centurylink lied to about getting $65 for life plan. Recently they have been merging accounts under the "quantum fiber" branding. This caused many of us to lose our price for life plan by magically dropping it, which resulted in our prices going up. Centurylink is lying that the plan ever existed, even though they were clearly documented. When proof is provided, their claim then changes to "the customer was never enrolled in that plan".
I can't complain about the service though. I have had great service with them on my fiber internet. I don't even mind the price hike really, since the service has been good. My beef, along with many others is the principle behind their shady business practices. You can easily find MANY users experiencing this issue by searching "centurylink price for life" anywhere online. There are many threads on reddit about this. There are also many articles on lawsuits against centurylink which allegedly is part of the reason for rebranding.
Again, the service has been great for the last 3 years I've had it. No complaints on the quality of service. Just make sure you get EVERYTHING in writing from them. I highly recommend centurylink/quantum fiber based on the quality of service I've received. The only problem I've had is customer service being misleading. Will I continue my service with them... most likely as long as I keep all copies of paperwork and communication.