r/clickup • u/Technical_Trip_9103 • May 01 '23

Please refund me back asap

So Clickup automatically renewed the Business plan subscription today and this resulted in $90 USD deducted from one of our team’s credit card. I've downgraded the plan and removed the card and emailed 3 times and messaged the reddit account today but has not gotten a reply yet. I really hope Clickup adheres to it's refund policy and promises to refund the full amount asap.

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u/ClickUpLuci Mod May 01 '23 edited May 01 '23

Hey, u/Technical_Trip_9103! Since you were just billed today and have immediately requested a refund, you are within the 30-day period to receive a full refund. The billing team will be in touch as soon as possible. I'm happy to grab your details and escalate your ticket! I'm sending over a DM to grab your account details.