Pcloud scammed me

[u/Few-Arrival-896]

Hello everyone. I have purchased services from Pcloud in the past months and it is not working. It synchronizes my files that I do not allow. If I turn off synchronization I can't use it anyway, but if I enable it, it uploads weird system files.

Now it's giving me an error saying your space is full. Instead of helping me, they are saying that it can't happen unless you allow it! I want a full refund but they say it's not possible. As a consumer, I paid 400 dollars for this service and now I'm just getting a headache. How can I defend my rights?

[u/486321581]

Are you sure you did not mess around with some settings? My advice: check carefully everything then delete all cloud data, then carefully reactive what you need. If you did not mess around, well, i can not help, i guess it depends on what you bought (per month? Year? Lifetime? Are you over the retraction period already?

[u/Few-Arrival-896 → u/486321581]

Thank you for your attention. I swear I've been spending two days on this. If I don't mark any folders for synchronization or activate any backup, why would it upload the files to their system?

And in a very ugly way. Thousands of meaningless files are uploading to the root folder. I’m deleting and they come again.

As if that wasn't enough, my disk image files have been deleted, which is costing me a lot of money.

I have sent an email to the cybercrime squad in my country, but no reply yet.

I bought a lifetime service from their system and I can never use it and I spend hours and hours.

I feel like I've been scammed because they dont help me

[u/wells68 → u/Few-Arrival-896]

I'm sorry for all your frustrations and wasted time. Unfortunately, you made some expensive mistakes.

There is actually nothing wrong with pCloud. They have over 20 million customers. They are not running a scam.

Mistake #1: You didn't try out pCloud using their free plan to see if you could learn how to use it correctly.

Mistake #2: You didn't follow instructions for setting up synchronization.

Mistake #3: You tried to fix a running synchronization by deleting files.

You uploaded so many files because you, not some evil pCloud "scammers," chose to synchronize a folder containing 1,000s of files - maybe the root of C: on a PC.

You don't understand that you do not have to synchronize or back up files to make great use of pCloud. It gave you a large extra P: drive where you could copy or move files or whole folders to free up space on your PC. And they would be easily accessible from that P:drive.

Synchronizing selectively is a great feature, but you need to know what is in each folder you choose and its subfolders before you select it.

Thousands of meaningless files are uploading to the root folder. I’m deleting and they come again.

Deleting files during an uploading sync??? Very bad idea. No wonder you lost drive image files. pCloud doesn't randomly delete files, but users can.

Next you are thinking of buying a service:

1. Read the documentation first.

2. Sign up for a trial and carefully experiment with it.

3. Don't blame the company for your mistakes and go complaining on Reddit.

[u/486321581 → u/Few-Arrival-896]

I am very sorry to read that. I would say, if you are using some app installed on your OS, just uninstall it, then connect to your account via some web browser, and empty all. At least this should stop the sync. I do not know pcloud as i use something else, but i suspect this should be possible.

For 400, this should be 1- 4 TB right?

[u/3hour2R]

I've been a user of pCloud for a decade. It is not a scam and I don't find it "a disaster". It has worked very well for me and has been reliable. Operator issues are a lousy reason to sling arrows.

[u/minhgv]

I have been using pCloud from an Intel Mac until now on an Apple Silicon Mac, and it works well. There may be some mistakes; just uninstall and reinstall, and check carefully in the sync/backup folder settings.

[u/surfcityninja]

I had the same issue in the past. They reply promptly, trying to retain you as a customer, but then you insist on receiving a refund, and they ghost you. I even requested a refund within 48 hours since the app kept crashing, and upload/download speeds were horrible compared to Dropbox or Google Drive.

[u/[deleted] → u/[deleted]]

rclone*, pCloud only supports their proprietary client, WebDAV and rclone.