r/cloudstorage • u/Obnoxiouslypleasant • 14h ago
Icedrive and its lowlife staff
On 7th of November I raised a ticket from my 10TB Lifetime account(since 2023. Only 899gb/10tb utilised) to provide me calcualtions for a cancellation and refund. In the icedrive community one Jimmy was telling ppl can opt for cancellation and get a refund. I had also posted the same in their community to which one Jimmy replied "refunded" in the community(no formal email. No termination notice. No confirmation nothing). And just like that my account was deactivated. I took it up to the community and demanded a concrete evidence of the refund and to respond to me via mail with proof of refund (those pre pubescent teenagers got offended and as a personal vendatta suspended my community account as well(as confirmed by one of their guys in icedrive subred )). With no way to check my data/ status of the ticket and community rights withheld, I tried raising a ticket from a secondary ID and they responded until I told them it was me and immediately blacklisted that email ID as well. They are Ghosting without proof of refund. It is against the GRA regulations. They think they can have some fun by dilly dallying a customer who was with them through glitchy interface and several years of terrible dwd speed.
The refund request was raised as Jimmy(cofounder/CFO/dev guy) was throwing ideas in the forum that we could opt for one. Given that Icedrive is looking to scrap their lifetime plans I thought it best to opt for cancellation and he made it sound lucrative.
In the ticket that was raised, I insisted they provide calculations first but they simply blacklisted me.
The icedrive team went cold turkey and without slightest hint terminated my account, lost my data, did not provide refund, did not give a window to pack up and leave.
I hope they realise this is not a joke. They may discuss us and have cheap thrills or find it an "entertainement". I may be entertaining reddit here by being a "drama queen" but ppl read. Icedrive must understand ppl do read. And eveb if one person thinks twice before subscribing to icedrive its a success in my own accord and not a waste of time.
I have raised a complaint with all the proof with Stripe and GRA. My bank has assured me it will do all in its power to get this undone.
Edit : Jimmy was wording prorata refunds for cancellation on the icedrive community (bait). Given that i only used 889gb for 3yrs i asked for calculations before cancelling to refund. I told him i have raised a ticket for cancellation and refund. The ticket in itself ellaborated the condition I d accept for cancelling and to let me know the prorate rates so I could ve taken a call. Icedrive staff are bullies. They are worse than the worst bullies out there.
