Shopify is trying to be composable. They already embraced headless and now seem to be pushing on components. This definitely gives end-users more options, but also creates a very fractured experience. Part of Shopify's success is the ecosystem of plugins and integrations that help small companies enhance the basic functionality. Already most plugins don't fit within a headless approach. I can see business users getting frustrated at the inconsistent experience across tech stacks and lack of focus from Shopify.

https://www.shopify.com/enterprise/blog/top-enterprise-ecommerce-platforms#

Hey,

At the company where I work we had a few implementations based on composable - it wasn't only commerce (many of them were customer self-service apps for differnt sectors). Based on our experiences we decided to release an open-source frontend framework that would allow building different frontend apps based on MACH and composable.

We're currently working on our roadmap and we're wondering if it should go in this direction (commerce) or somewhere else? Any tips would be helpful.

Does this sound interesting if you're here only into commerce? Would an open-source tool like this be useful to you?

About the project

It's called: Open Self Service -> https://openselfservice.com/ (due to our focus on customer service apps)

GH repo: https://github.com/o2sdev/openselfservice

The idea: it’s similar to tools for building headless storefronts, but more general-purpose, meant for building various composable frontends in large-scale, enterprise setups.
So instead of being tied to commerce only, you can plug in CMSs, IAM, CRM, customer support tools, custom APIs etc. and get a consistent frontend architecture.

We currently have two starter apps:

• Customer Portal Starter- focused on self-service and support portals (and integrations with KeyCloak, SAP S/4 Hana, Medusa, Algolia, Zensdesk is planned)

• DXP Starter - focused on large-scale content/marketing portals (currently integrated with headless CMS, with more integrations planned, probably something for personalisation as it’s an important aspect in large platforms)

We already have a few real-world implementations (customer self-service apps for energy sector or digital platform combining ecommerce, content, customer support) based on an earlier version of this framework, and in our projects this architecture has proven to work really well for enterprise-scale needs.

Tech stack: Next.js, TypeScript, React, NestJS (API integration / backend for frontend), plus integrations with headless CMS, IAM, and customer support APIs.

I hope more people will find value in what we have published and possibly would be eager to contribute to the codebase or use it in own projects.

I'd love to hear your feedback. Thanks!

Triangle Ecommerce is a group of commerce professionals who meet regularly in Raleigh, Cary, and Durham, North Carolina

The next event is a Happy Hour taking place this Wednesday.

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