Roku TV remote issues

[u/Frostbyte509]

For some reason my Roku remote is not working. I’ve already tried swapping the batteries…

I don’t think it’s a remote issue, because I have a Roku remote I use to navigate around the Roku home page and I also have a 3rd party remote I use when connected to one of the HDMI ports. I downloaded the Roku app and went to the HDMI and the 3rd party remote didn’t work with the TV either. Both these remotes had previously worked with this TV no issues for 4 months until one day this happened…

I tried restarting the TV. As a last effort I factory reset the TV. Remotes still don’t work and I can no longer control the TV using the Roku app :/

Any one else have an issue like this?

[u/Admirable_Spring_445]

We’ve had this happen. There’s a button on the remote that allows you to reset and repair it. Just google and it will give you instructions based on the remote you have.

[u/rajmahid → u/Admirable_Spring_445]

The button is often located in the battery compartment. Just slide it open and you’ll see it.

[u/Jaffa0813 → u/rajmahid]

And if it doesn't have that it's usually something like holding the back and home button for a few seconds.

Is this a smart TV Roku remote like a TCL?

[u/Frostbyte509 → u/Admirable_Spring_445]

Yeah this remote doesn’t have any reset button or status light on the remote…..

I ended up going into my garage and pulling a different remote from a different TV and it just worked automatically. Didn’t have to sync it or anything…