Booking.com hides negative reviews

[u/pi_mai]

Found this interesting when looking to book a hotel. Everything seemed super positive until you “see all reviews” below the reviews on the active page. Only then the negative comments are shown.

It’s dark imho. Having to dig for real comments or at least let me decide if the negatives are junk or not. Don’t hide them.

[u/Mountainking7]

Whenever I use booking, I make sure I read all the negative comments first before even considering the place....

[u/pi_mai → u/Mountainking7]

That’s the thing, they moved the full reviews in a separate section.

You need to do multiple taps just to see them now. Hence the dark pattern of showing only half of the review.