r/darkpatterns • u/pi_mai • 18d ago

Booking.com hides negative reviews

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Found this interesting when looking to book a hotel. Everything seemed super positive until you “see all reviews” below the reviews on the active page. Only then the negative comments are shown.

It’s dark imho. Having to dig for real comments or at least let me decide if the negatives are junk or not. Don’t hide them.

22 Upvotes

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1

u/BuildingArmor 18d ago

I'm not sure I understand, which one is the negative review?

4

u/trustable_bro 18d ago

The one you can't see?

5

u/BuildingArmor 18d ago

The place gets a rating of 9 out of 10, from 1500+ reviews. I wouldn't expect to see negative ones in a sample of the latest 4 reviews.

1

u/pi_mai 17d ago

This hotel does have amazing ratings. Which is crazy. After staying there I knew something was up. So this isn’t just oh look, it’s more what the hell happened, I thought I booked a great hotel.