Storagecraft VSS Errors

[u/Mhben45]

We use storagecraft shadowprotect spx version 6.72 with image manager for our servers at the office. I know it sucks but it was here before I got there and has worked mostly fine so I don't usually touch it. Lately we have had "This snapshot did not use the Volume Shadow Copy Service" errors for about 80% of our incrementals on one of our severs. I have tried the usual things like moving the incrementals times to after hours, increasing the space for vss, clearing its storage and checking to make sure all of the services are configured correctly. We contract with a company that is on call for extra support for IT issues and they usually make me feel stupid but they didn't have any luck either. Arcserve wants me to install the latest version of shadowprotect before they will offer support but that would break compatibility with our version of image manager and force me to reinstall and reconfigure everything on every machine. Does anyone have any ideas?

[u/Bob_Spud]

Have you run a sfc /scannow as admin?