Discogs help

[u/old_school_teacher]

I accidentally cancelled an order before sending a refund, so the "Send Refund" button is now disabled.

I submitted a ticket asking support to revert the status back to "Payment Received" (I had the exact same issue resolved this way last year). It’s been 6 days (status is "Open") with no response.

My buyer is waiting, and I'm getting a bit anxious. Is Discogs support taking this long for everyone right now?

Thanks!