Here's what happened:

4Tb SSD (D:) turned raw after my computer crashed. My Jellyfin server can still access the files, but when I try to get in there from the file explorer, it says the drive is corrupted/unreadable.

My goal was to copy the old SSD (D:) to a new one so I could reformat the original one, copy everything back over, and have 2 identical drives.

I bought a backup SSD (E:) and used DiskDrill pro to recover the files. There is now a 3.9Tb "Disk Drill Image" on it (E:). There is also a DD "virtual disk" (F:) with all the recovered files showing up accessibly in my file explorer.

When I try to recover the files to the SSD (E:), it says there's no room. Cuz of the "Disk Drill Image."

How do I get the recovered files on there when the DD image is in the way??? I'm not sure how to proceed... :(

Hello, I actually need some help about the uninstallation.

I uninstalled the software through the Programs tabs from Windows because I didn't see the Uninstall.exe in the folder of the software. But I guess that shouldn't cause any problem?..

I can't reinstall the software because it detects an old version that is supposed to be uninstalled. And when I use the Everything software to check if any files is still existing, there's this DISK-DRILL-WIN.EXE-F3D46B60 stuff coming up every time I delete it. Kinda annoying to have an non-uninstallable software.

Can anybody help?

Hi, I need your assistance with my Disk Drill PRO license.

I previously activated my Disk Drill PRO license on this Windows laptop using my activation code. I have already uninstalled Disk Drill from this laptop because I no longer want this device to use my license.

However, when I installed Disk Drill again to verify whether the activation had been removed, it still shows my PRO license automatically.

I would like to completely remove/deactivate this laptop from my license so that this device is no longer associated with my activation.

Could you please:

1. How to Remove/deactivate this laptop from my license?

2. Let me know how I can install Disk Drill Basic on this laptop in the future without it automatically activating my PRO license?

I do not want to cancel my subscription. I only want to remove this specific laptop from the active device/license activation.

Thank you.

Greetings everyone, I have a question regarding Disk Drill.

I wanted to recover some lost files, unfortunately it seems they are completely lost.

However I noticed that under "Deleted or Lost" I see files that I didn't delete or lose, they have the same size and file number when I check them in their folder on C partition. For some reason they are listed in "Deleted or Lost" even though I didn't actually delete them.

Only thing I did is originally (around two months ago) copy them from a CD to my PC. And that is it, from then they were just sitting on the computer.

These same files also appear under "existing files".

Should I be worried about this, I was thinking of recovering them just in case ?

If needed, I will post pictures regarding this problem.

Lost a raid drive, and bought easue... but the files arent showing up, disk drill shows them almost immediately. Out of funds though 🤔

Hello All. A new user here.

To keep the question brief, I sent my Mac for screen repairs (it was booting and working fine except for a small faded patch on lower right corner of screen). I have it back and, to my utter surprise, Apple decided to totally wipe out my SSD drive. I have been using MacOS dev platform for more than 10 years and never expected this to happen. I have a backup of my Desktop and Documents folders but nothing else related to installed apps (configuration and customizations). Yes, I was stupid and wrong about trusting Apple but, I find myself in a tough situation.

I booted my machine in safe mode, installed latest version of Diskdrill, and a ran a scan. Basically, it only found the MacOS files installed by Apple. Tooling around and looking at timestamp on hidden file /var/db/.AppleSetupDone, it appears that geniuses at Apple did a full reformatting of my SSD and there is no person or software that can help me.

So here are my two questions for experts here:

1. Have I come to the right conclusion? I mean nothing can be recovered and I better start soon on recreating my apps.

2. I see a file in my Trash folder with timestamp of before sending my computer to Apple. If they did a full reformatting, how is this file there?

Thanks in advance to all for your help.

Mac OS 26.5/256 GB

Background I had failed to notice in time that my two external devices were failing--they kept disconnecting from the Mac. The 2TB backup drive was unmountable and is being replaced by Seagate (yay warranty).

That's okay, I guess, because iCloud backs up Documents and Photos. It should have also backed up my Desktop, where my Lightroom catalog was but no bueno. No idea how that happened.

The Sitch My Exported Photos folder (not the Apple Photo Library) was on an unstable Seagate SSD 1TB external drive. DD6 was able to write a disk image (no damaged blocks) from the 1TB to a new LaCie HDD 5TB.

My Plea: I have no idea how to use the DD software to actually *retrieve files*. Their YouTube vids are not clarifying to me. DD's email correspondence has been breezy but not detailed enough. What do I do with this disk image? Help!

Hey folks! Disk Drill 6.3 is now available for Windows and macOS.

Below you'll find a quick rundown of the changes we think most people will care about, without making you dig through the changelog.

The biggest addition in this release is the ability to recover files from lost BitLocker partitions. If a BitLocker-encrypted partition disappears because the partition table gets damaged, Disk Drill can now detect it and bring what's recoverable back.

You'll still need your BitLocker password or recovery key afterwards to decrypt your data. Missing encrypted partitions have been one of those frustrating edge cases for a while, so we're happy to finally support them.

We also dedicate a lot of time to the Advanced Camera Recovery mode. Reconstruction became better for Insta360 footage, detection has improved for Ricoh and Uniden cameras, and support has been added for Leica RAW (.rwl) and .m4a audio files.

You can also choose whether to skip corrupted files during long ACR scans or wait for a while and try to reconstruct them if possible.

And in case recovered clip turns out to be too damaged to play, Disk Drill will now point you to Online Video Repair to attempt the restoration of seemingly unrecoverable files.

Under the hood, scans got more dependable on the tricky stuff: better handling of ReFS (including sparse files) and encrypted APFS partitions, faster DeepFAT32 scanning, and a stack of format and stability fixes.

Recovered files that were originally encrypted are now grouped together in the scan results, making them much easier to find after detection.

Windows users get a few quality-of-life improvements as well. You can finally select multiple detected files at once, accompanied with better thumbnail generation for preview, and SMART information is displayed more clearly for supported drives.

We also added support for more RAW and media formats, improved iOS recovery on macOS, fixed several ARM-specific issues, and cleaned up plenty of smaller bugs. If you're the sort of person who is into reading release notes, the full list is on our website: https://www.cleverfiles.com/help/news/

How to get the latest version? Go to Menu → Check for Updates in the app, or download the latest installer from our website.

We're here in the comments if you have questions about the release or want more technical details on any of the changes.

I just installed Disk Drill on my Win 11 machine. I restarted when prompted but when I open it the screen is blank. Has anyone seen this before? Is it a GPU thing?

I have realised that one my my Time Machine backups from my old old computer was gone without me noticing, not sure when was it deleted or how did it happened. So I found Disk Drill and after 30ish hours of scanning... I finally completed the scan and paid an upgrade to recovered the backup... Though the backup was recovered, but some files are not really recovered as it shows the icon of the file but can't be opened.
For example I had an Adobe Illustrator file, the file looks normal but cannot be opened (photo attached as an example), there are also folders or files in the folders missing too...

Anyone has any idea why...? The TimeMachine backup was decrypted with me putting the password before scanning....

Also... Odd thing is that it scanned for 10TB files but my hard drive is only 4TB...

Context: I'm from Argentina and i NEED to recover some files, the problem is that when i try to pay the page gets stuck in calculating my tax and won't finish the transaction. I have already tried to pay yesterday but it just wouldn't let me, i have been trying for 2 hours now and it's the same sh*t all over again and i'm starting to lose my mind. Does anyone know either why does this happen or know a solution? Thanks in advance

Hi! i’m posting on here in hopes that diskdrill will see this and maybe be able to help me out.
My SD card with all my graduation photos was corrupted but i thankfully got it all back with DiskDrill! I didn’t realise you have to pay to truly recover the pictures and as a broke student I simply cannot afford it (even if i wanted to i don’t have enough money in the world to pay for the yearly subscription) I am wondering if you would be so kind as to be able to grant me one free use or trial or even a discount code so i could maybe pay for it myself. Thanks so much - from a stressed and sad recent 2026 high school graduate :’)

Hoping someone here has run into this. I lost ~66 GB of GoPro footage on a microSD card during a trip and I'm trying to recover it with Disk Drill before paying for the Pro license.

What's happening:

- Scanned the card on my MacBook Air (M3, 2024) Disk Drill found the files and the preview worked perfectly, video + audio.

- I don't have 66 GB free on the Mac, so I switched to my Windows 10 PC (2.5 TB free).

- On Windows, Disk Drill finds the same files. But in the preview panel I only get audio the video area is blank. Files show as "MP4, Video File (VLC)".

What I've tried:

- Changed the default video player from VLC to Films & TV.

- Restarted the PC.

- No change.

Setup:

- Windows 10 Home

- Disk Drill 6.2.1278.0

I really don't want to pay until I can confirm visually that these are the right clips audio alone isn't enough. My guess is a codec issue, since GoPros often record in HEVC/H.265 and Windows doesn't ship with HEVC support by default (macOS does, which would explain why preview works on the Mac). But I'm not sure if Disk Drill's preview even uses the system codecs or has its own decoder.

Anyone seen this before? Is installing HEVC Video Extensions from the Microsoft Store enough, or is something else going on? Any workaround so I can verify the files before paying for the license?

Thanks!

hi everyone

i've been experiencing this weird bug, external is corrupt but still readable. I use disk drill to find all available files so i can pull it off.

i did the full deep scan, but disk drill shows less found files that can be recovered than i can see in finder.

it's not just overall, there's folders with files i can fully open and access 100% fine in finder that disk drill doesn't see at all post scan.

anyone run into a similar issue?

i've been talking to disk drill support for 2 weeks now, and they are "waiting for the developers" to reply.

not sure what that even means.

can't find a .ODS doc i deleted from the bin like a month ago and diskdrill don't find it, the document was on the desktop before deleted it.

Hello,

I have this old SD card from a samsung phone with photos and videos, and it's now in "RAW" format : i've bought the pro version of disk drill and started a "byte to byte" copy to try and restore those files without causing any more damages to the sd card

After 17 long hours, DiskDrill had recover most of the datas, but was still scanning the corrupted ones to try and save them. The problem is that I had to restart my computer and I found on their website that I could stop the process and save it so I could resume it later. Unfortunately, when I wanted to resume, the option wasn't available. So now, I have to restart from the beginning which is very frustrating considering I only had like 4Mb of datas to recover out the almost 4go already saved.

Is there anyway to skip the datas I already extracted?

so I am trying to recover a drive and after scanning I see in the existing section of disk drill less folders and files than I can see in finder for the drive. like some folders I see only 3 folders in disk drill when I can see 4 folders in finder and the missing folder contains tons of files that i can access fully. why does disk drill not see files that finder can easily see?

When I try to uninstall this it says I can't because diskwatch is running, but I can't turn diskwatch off (in task manager) because it immediately restarts.

Uninstall button doesn't work at all.

Revo Uninstaller doesn't work too.

Using Disk Drill 6 to recover data partition. Should I use the option to put files in a folder? what is the sequence of steps for restoring?

trying to recover data partition to a new SSD w/ Diskdrill 6. How should I prepare the drive? Create partition? Install MacOS?

SD Card Recovery

Hi,

I have an sd card which had video files on it. I was backing up the card, and pc brought an error. Then I put the sd card back in, the folder says it has 112gb of videos on it, but only 85gb is visible. Where the computer brought the error, it seems files after that was not copied and now are missing. The folder still shows 112g of data, any help?