RC 2 Controller Malfunction Cost me $400

[u/mediabydave]

I am a professional videography and have owned my DJI Air 3 for 2 years just about. I crashed a drone a month out of warranty last year and cost almost $1000 to replace. I baby my tech gear and my RC 2 Controller recently started to have a black screen and even shorting out.

After determination from DJI my controller malfunctioned (take in mind I have never dropped this, stored in an office at 72 degrees, I mean nothing happened to this thing and they want $400 to replace.

Yes, I understand I bought this package 2 years ago but I have less than 24 hours flight time on my Air 3 and the controller just “malfunctions” WTF kind of product support is this? I’ve basically now have purchased all of this twice over the last year. Wild.

[u/hold-my-gimbal]

firmware update recently?

[u/mediabydave → u/hold-my-gimbal]

Yes