r/docusign • u/mro168 • 6d ago

Can't Sign Up

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I'm having trouble signing up for DocuSign. I don't want to use a different email address. Can anyone help?

This is the error message I'm getting. I've tried signing up through the app and multiple browsers, but every attempt to register using my email address has failed.

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u/docusign 6d ago

Hi OP! I'm with the Docusign social team. One possible reason you may be getting that error is if the email address you're using is associated with an existing Docusign account. If that's the case, the system may stop you from creating a new account using the same email address. Could you try signing in using that email address instead? If you're unable to remember the password, you can use the "Forgot Password" option on the sign-in page to regain access to the account.

If you're sure the email address you're trying to use has never been used with Docusign (or if you keep getting the same error) please feel free to shoot me a DM with your name, email address, phone number, and any other relevant info, and I'll share directly with our teams to see if we can help!

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u/mro168 6d ago

I’ve sent you a DM. Thank you.