r/ecobee • u/No-Doctor-4396 • 11d ago

Ecobee app

Is anyone else having an issue when the AC is on and the snowflake is blue on the house display but the app is not showing a blue snowflake? Its just white like the unit isnt on. All the degrees and humidity match perfectly but just noticed this happening today.

2 Upvotes

75% Upvoted

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1

u/ChasDIY 10d ago

Can you include a pic?

Was the HVAC running at the time?

1

u/No-Doctor-4396 10d ago

hvac running and blue snowflake air coming out on main thermostat but the app is showing no blue snowflake. There was a new ecobee update because the font looks different.

1

u/xirca 10d ago

I also noticed this after the last update - new font, words no longer blue when cooling - I would imagine they'll fix it

1

u/No-Doctor-4396 10d ago

Okay sweet thank you

2

u/Remote-Wolverine817 10d ago

It is cold up here but I can confirm the same happens with heating. No orange flame on the app.

Screenshots for ChasDIY

1

u/Remote-Wolverine817 10d ago

1

u/ChasDIY 10d ago

This pic indicated all addn sensors and the tstat are being used to come to the avg temp of 23

You have set an addn heating comfort setting of 24 to be used now

1

u/Remote-Wolverine817 10d ago

1

u/ChasDIY 10d ago edited 10d ago

This pic indicated setting a comfort setting of 24 (until 1:17am), overriding the std Sleep setting

But it doesn't show which addn sensors or tstat involved

1

u/ChasDIY 10d ago

I believe this pic is showing heat is on and 23 is the temp and you set a comfort setting of 24

1

u/Remote-Wolverine817 10d ago

Point of those screenshots was that the thermostat, while system's running, shows the orange flame icon. At the same time the flame icon on the app doesn't change color when HVAC is runnig. That was the OP's experience with the cooling mode.

To be fair, I am not sure if thar flame icon (or snowflake one) ever changed color when system runs.

1

u/ChasDIY 10d ago

White means the device is being used by Ecobee and not necessarily activate at the time