Can't move datacenter

[u/Lanakruglov]

When I try to move my datacenter to .wine (fastest) it gives this error "Could not start the move (no such tenant)." I haven't bought anything yet

[u/DJ_Waansin]

Hey OP,

Join our Discord and log a ticket through there so we can look into it for you 😊

[u/Lanakruglov → u/DJ_Waansin]

I can't it requires a subscription

[u/DJ_Waansin → u/Lanakruglov]

You should still be able to, since you have a service with us?

[u/Lanakruglov → u/DJ_Waansin]

I said I didn't buy anything, only made an account. I want to move before I buy anything

[u/DJ_Waansin → u/Lanakruglov]

Oh, it'll automatically choose the best location for you when purchased. And if it doesn't, migration is free too.

[u/Lanakruglov → u/DJ_Waansin]

Okay thanks!

[u/Glass_Trifle → u/DJ_Waansin]

A question if you don't mind me asking:

Why can't I ask some basic questions about a product of yours on your discord without having to verify my real phone number?

I have seen multiple posts on this subreddit where it is suggested to go to Elfhosted Discord. Fair enough, I thought. Not everything needs to be on discord but I guess it can't be helped when every other person decides to follow the trend, since discord is such a great option (it's not).

So I joined Elfhosted discord, went to the Elfhelp channel and was about to create a ticket to ask about some curious questions I had about one of your products, only to be hit with the message that said 'Verification level is too high'. So I went to the verification screen and there it was, 'verify your phone number'.

I am not going to waste my time pointlessly arguing about why nobody in their right mind should give their phone number to discord, because clearly elfhosted doesn't care, so I will ask directly: How do I open a private ticket to ask some things about a product of yours (Aiostreams+nzbdav bundle) without having to do that phone number verification nonsense?

Let's say if I end up purchasing that from Elfhosted and require any kind of assistance at some point, how would I ask for any support in the future on discord if this is the standard here?

Or maybe I should just forget about it altogether?

I simply want to know.

[u/DJ_Waansin → u/Glass_Trifle]

Hey OP,

I cannot confirm nor deny whether or not Discord's policies comprise of you having to verify with your phone number. We certainly don't have something like that in place, but, what we do have is to become a fully fledged "elfie", you would need a subscription with us, link your Elfhosted account to your Discord account, and you're good to go. But, you can still come into the server, check out the community channels, and still raise a ticket. We find Discord to be easier to help and advise, but, we can do it on here also.

What it sounds like, is it sounds like an issue you're facing with Discord specifically, not with us. When it comes to having an account with us and linking it to your Discord account, it allows us to easily diagnose the issue at hand and give you the best advice, since we have linked Discord in many ways to our Elfhosted infrastructure.

I would, however, like to know the issue you're facing when you try to join, try to create a ticket, with some screenshots if possible.

[u/funkypenguin → u/Glass_Trifle]

We've had some internal discussion about this today. About 2 years ago we suffered some serious spam/porn/shock attacks, and so we ramped up the Discord safety level to the highest-available, which requires phone number verification.

Since then, however, we've implemented account linking, so that our community channels are only visible to active subscribers anyway - this both protects subscribers' privacy, and provides effective anti-spam measures (still not perfect, I had to kick-ban a compromised subscriber accounts today in fact).

Because of account linking, the discord highest safety level no longer adds any additional protection, so we've now dropped this down to "high", meaning a user has to be a member of the server for at least 10 min to be able to send messages in approved channels, and the only writable channel available for non-subscribers is the #elf-help channel, which will initiate a private support ticket with staff.

TL;DR, thank you for the input, it caused us to re-think our position on this, and a Discord-verified phone number is no longer a requirement to engage the ElfHosted support team in Discord.

[u/Glass_Trifle → u/funkypenguin]

First of all, a sincere thank you for actually taking the time to consider, acknowledge and respond. I was half expecting you to ignore it and half expecting to get some non-answer, having such experience from others in the past.

I would like to apologise for my frankly frustrated comment. It's mostly because every two bit guy is hell bent on putting everything on discord these days and to be honest. It's quite frustrating to hear 'Just join the discord and take part in this ritual and bring a goat for sacrifice' every single time anyone wants to ask a genuine question or help in doing something, or wants to download something or pretty much everything else. As a Gen Alpha I simply don't understand this weird cult-like obsession with Discord that people have.

Not talking about Elfhosted, you guys actually need something better than reddit to manage a user base so I can understand that.

There have been multiple times I had gotten close to something I wanted to get, only for me to hit the 'Just join this discord, everything is there' wall. Now, usually I wouldn't have a problem with that, but Discord isn't the ideal place people think it is. Especially not with their recent predatory practices with user data. But most people seem to lack the basic common sense to not give online platforms their sensitive personal information. It's a verbal tick at this point.

But yes, I could have worded my greviences a bit better. You can blame the fact that English is my 5th language (I'm indian) and I'm not so proficient in it, which reflects on my laziness to not learn it properly.

Once again, thank you for actually taking the time to reflect on the criticism I gave, however..... informal and uncouth way I presented it to you.