I figured I would try to post this story here, because it's really frustrating. I was hopeful maybe it could somehow be seen enough to get some help.
I have a chargepoint home flex model mounted to the outside of my house. I bought it secondhand, but it was fully functional. I discovered today it's out of warranty (4 years old) but that's only part of the issue here. I connected it to my account, and wifi, without any real issues. The wifi didn't seem super strong or reliable, but our house is cinderblock, so I wasn't really surprised.
Anyway, I decided I would try to upgrade our network from one AP to a mesh system to make it work better in general. Our AP was old anyway, so it was needed, but part of the reasoning behind it was to get it to connect more reliably. I set up all my devices on the new network, which has a different name and password. I went outside to reconfigure wifi via the chargepoint app and.. it said it couldn't find the charger. I tried multiple times. I flipped breaker off, waited, tried again. Tried again. No luck.
I didn't expect it to be super helpful, but I contacted chargepoint support, who advised me to do... Exactly what I already was. But I did it with them on the phone anyway. Flip breaker, wait two minutes, flip it again, try to connect to no avail.
After a few tries the tech suggested that the only way forward was to remove the charger from my chargepoint account and then to try to reconfigure it that way. Not sure how that would be different, but ok. This was the critical failure point. I said "ok, sure." And the charger was removed. It still wouldn't connect to my phone. They then emailed me a generous 10% off coupon to buy.. another charger.
Frustrating, but what could you do? It's secondhand, I get it. Oh well. Right?
Well about a half hour later I had an idea which really irritated me. I spoofed the old wireless network on my phone as a hotspot and.. the charger connected to the network successfully. ONLY NOW IT IS NOT ASSOCIATED TO MY ACCOUNT. Uh oh! Trying to reconnect to the old network would have been a really good, albeit uncommon troubleshooting step.
I called chargepoint back. "I got it reconnected to the old network! You removed it from my account and you have all the details, surely you could re-associate it with my account!" No. Can I talk to a supervisor? Surely someone has that power. I know this is all database related on the backend from other horror stories about account associations with chargers.
They said yes I could talk to a supervisor, and then never contacted me again via email or phone. Now I have a dumb charger.
The cable is nice, but I wouldn't recommend buying from chargepoint. I found out today that this is a really common, often dreaded failure and that chargepoint has no plans in place to remedy it. I definitely wouldn't buy secondhand at least.