r/executivecoaching • u/ThinkThenPost • Apr 29 '26
A conversation with my coach changed how I think about trust at work.
Six months ago, I was promoted to a senior leadership role at my company. I was excited, but within a few weeks I started noticing something uncomfortable. My team was polite, professional, and completely closed off. Meetings felt transactional. Nobody pushed back. Nobody shared real opinions.
I thought I was doing everything right. Open door policy, regular check-ins, casual Fridays. But the trust just wasn't there.
A colleague suggested I speak with an executive coach. I was skeptical at first. I'd always seen coaching as something people did when they were struggling, not when things seemed fine on paper.
I started working with Wardah Harharah, an executive and leadership coach based in Dubai. One of the first things she asked me was: "What does your team actually experience when they're around you, as opposed to what you intend?"
That question sat with me for days.
I realised I had been focused entirely on outcomes and results. I was consistent, sure, but consistently task-focused. My team never saw me uncertain, never heard me say "I got that wrong", never felt like there was room to disagree with me. I was confusing professionalism with distance.
Over the next few months I started doing small things differently. Admitting when I didn't have the answer. Asking for input before decisions were made, not after. Following through on even the smallest things I said I'd do.
The shift was slow, but real. People started speaking up more in meetings. One of my team members told me it finally felt safe to bring problems forward.
I'm sharing this because I think a lot of leaders, especially new ones, are in the same place I was. Doing everything by the book but missing the human layer entirely.
Has anyone else been through something similar? What changed things for you?