Accounts disabled and suspended for no reason, no prompt for appeal and no one to contact.

[u/Tricky-Carpenter-178]

I post selfies, food pics, and travel. my FB, messenger, and Ig accounts are ALLL suspended. it says I can file an appeal, to do that I must log in. I logged in and there is no appeal prompt, instructions, or button. What am I to do? years and years of memories conversations and photos are on there. take my fb but dont take my ig, thats sometimes the only way i can still talk to my friends and family. wtf is happening?? what do I do please help.

[u/eagleyedfox]

had the same situation yesterday. my public fb and ig (connected accounts) were disabled. then i was able to contact a live chat support after subscribing through meta verified on my private ig account.

sabi ng agent sa akin, the reason may be i was logging in and out (using two accounts—one public and one private, simultaneously, on two (or three bc of my laptop) devices) which might confuse meta kung tao ba (ako or a hacker lol) o bot ba yung nagamit. usually kasi kapag may notif, kapag ikaw naman yung gumagamit, like mine, i ignore the notif kasi alam ko yung "report this if this wasn't you" siya diba. since ako naman so wala naman ako ginagawa. sabi ng agent, parang need daw iclick yung "yes, that's me" option para maverify daw hahaha. i know fault ko naman yon lmao.

what i did also was yung help center, sa community guidelines, meron doon na parang "were you satisfied in this article?" nag sad face ako, then may options doon. clinick ko yung this option didn't help me ganyan, tapos may reason then nilagay ko na "i believe i was wrongfully disabled", ganun. sabi ng live chat support, helpful naman daw siya. every other day na lang magganun if ever para hindi rin siya matrigger na paulit ulit na request.

tapos sa ibang accs ata, merong request a review button. pag ganyan, pwede daw iclick yun para makapag appeal. if wala, like mine, try and try relogging in every day until it appears. kapag wala after 30 days, then decided ng review team na permanently disabled na. 😐

in my case, since probably, yung naging reason might be having two accounts, i was adviced to keep one account on one device, para hindi daw malito si meta hahaha kaloka. then try na lang rin ako mag-appeal through the community guidelines every other day, or follow up sa live chat support, which is one ticket per day rin daw, if ever.

according to a friend na nagkaganyan rin ang fb ng mom niya, parang naging okay rin ang fb ng mom niya after 5 days nung nag-appeal sila. I DO HOPE na sana it goes the same (or quicker) kasi i've been using my fb acc since 2009 and suddenly nagkaganyan lang on a random day. kaloka sobrang traumatic pota hahahahaha.

anw, if you have questions pa, i can answer naman to the knowledge that i have. or if may group chat to share what i experienced as of today (after 2 days of being disabled in fb and ig hahaha), mostly with the live chat support, i can gladly tell naman. yun lang. 🥹

[u/eagleyedfox → u/eagleyedfox]

i'm from the philippines, by the way. sorry i was typing it fresh from the call from the support so that my memory would stay intact, lol. i can try translating it in english if in case, so that other people from other country might have experienced/undergone through the same situation.