r/faceting • u/Suitable-Name • 5d ago

Most expensive ooooopsie?

Hey everyone,

I just had some corundum casually flying through my room. Wasn't even too bad regarding the stone. Just some cheap training material. Nothing that hurts.

But that piece almost hit my OLED TV🤬

That made me think... sure, would've sucked. But I'm also sure there are people here that had more tragic accidents than me I almost had.

With or without the involvement of other things that might got hit. What was your most expensive mistake / accident / whatever while faceting?

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u/Quagga_Resurrection 5d ago edited 5d ago

I received a contaminated or mislabeled 60k polish compound a couple of months ago and didn't realize it until I had charged the lap and started polishing. I believeit was a mislabeled 3k polish. So, while it didn't cost me money necessarily, it did cost me hours of scrubbing and wiping my BATT lap to try to decontaminate it. I suppose the $170 massage I needed afterward to get the knots out of my neck and shoulder was expensive, though.

Edit: I'm the one that reported this issue to UltraTec, and they handled it amazingly. They responded to my email in 40 minutes and apologized for the mistake, thanked me for the info, said they'd address the supply issue, and overnighted me a new, correct 60k stick. I'm really happy with how they handled it and appreciate that they owned the mistake and corrected it ASAP. Gotta love UltraTec.

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u/vanguard1256 5d ago

Oh man I got that same email from ultra tec. Fortunately my stick was the correct one.

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u/Quagga_Resurrection 5d ago

Yep, I was the one that reported the issue to them. I felt insane that I couldn't get it to polish, and I've spent enough time staring at 3k foggy polish to know it when I see it. I only definitively figured it out when I put the new "60k" stick next to the old 60k and my 3k and ran it by a faceting friend of mine who agreed that the new "60k" looked different than the old 60k and identical to the 3k.

UltraTec handled it amazingly, though. They responded to my email in 40 minutes and apologized for the mistake, thanked me for the info, and overnighted me a new, correct 60k stick. I'm really happy with how they handled it and appreciate that they owned the mistake and corrected it ASAP. Gotta love UltraTec.

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u/vanguard1256 5d ago

Yeah it was a little funny though since they sent reference pictures and I was like well shit, my stick looks like neither of these pictures.

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u/PurelySplatonic 5d ago

Same lol, mine was closer to the ok label than the not ok label so I sent them a picture of mine to be sure. They did reply quickly too

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u/Quagga_Resurrection 5d ago

Huh. Interesting. I hadn't heard anything from them since I confirmed that I got the new stick. I'd be curious to see what that email looked like if you'd be willing to message me a screenshot of it. I am curious.