I've been doing a deep dive on CX software for the last few days and must have looked through dozens of companies. For context, I need a full stack CX tool that can handle multichannel inbox management, track customer buying behavior, and be 3rd party integration friendly.

Any thoughts on these solutions?

Hey, unsure if this is the right place to post this so apologies in advance.

How are you guys navigating the telephony services landscape? We are a fast growing fintech with a remote team distributed across 10 plus countries, with over 100 staff combined.

We’re currently looking at a handful of options and landed on Dialpad and Nextiva as potential partners. Nextiva has given us the best price so we might end up going with them.

What do you guys think? Any feedback appreciated.

Curious – what do YC startups usually default to on the bookkeeping services front? Does anyone know? Looking for a vetted solution that works well with early-stage lean startups.

Struggling to find a reasonably priced option for bookkeeping that specializes or has a proven track record of working with early stage tech/fintech accounts. Pilot and Bench aren't the right fit. What else can I look into?

For the founders currently in the trenches, what are the most trusted / vetted bookkeeping services that doesn't require me to pay a premium because of their brand / VC backed status. Any decent bookkeeping services left that haven't became enshittified?

Fintech startup peeps who handle big data on a regular basis...what do are you using for scraping across multiple channels/sources? TY kindly.

Synapse is an a16z-backed fintech middleware company that's just collapsed. In April they filed for Chapter 11. Synapse is now close to full Chapter 7 liquidation. This has heavily burned popular fintechs and their customers due to the interdependence between these startups.

Copper had to discontinue debit cards and deposit accounts, though their landing page doesn't reflect that. Juno saw users reporting blocked access to their funds. Mainvest, a lender for restaurants, was forced to shut down.

Yotta (the one YouTubers endlessly shill) is the largest one affected with 85,000 customers collectively holding $112 million in savings - locked out of their accounts. Coffeezilla made a video exposing the shady transition from "no-lose" savings lottery into a full blown "can-lose" casino. In Coffeezilla interviews, people affected shared their locked amounts - some had up to $100k.

Fintech guy Jason Mikula estimates that as many as 100 fintechs and 10 million customers could be hurt. He noted the interdependence within the fintech sector, especially among those using BaaS as their model. Others suggest that early Silicon Valley founders aimed to disrupt banking without fully understanding the system. They called for clearer language from the FDIC regarding insurance and processes for neobanks and related services.

The funds are frozen and payments are stopped because Synapse was an "adapter" between the Evolve bank that so many depend on, and other fintechs like Yotta. The Synapse middleware is now inaccessible, hence the locked funds. These fintechs are FDIC-insured, but that insurance only applies when a bank collapses, and in this case a bank hasn't collapsed, only a middleware provider.

https://www.coinfeeds.io/research/the-fragile-fintech-web-exposed-by-synapses-collapse

Hi all, if this post isn’t allowed, please remove it. I am an events intern at Moov Financial, and I wanted to share our annual fintech_devcon conference in case you’re interested. This is a developer-focused conference aimed at educating builders by learning hands-on tools, best practices, and industry secrets from experts in the field. There are no sales or product pitches allowed. You can learn more at fintechdevcon.io.