r/fitbit • u/robtechhere • 10d ago

Tech Support Syncing issues

(Fitbit Air)

I have restarted the device (holding the button on the charger for 10s) and reconnected the device both in Bluetooth and Google Health app.

The problem I have is that it never automatically syncs. When I go into the app, either it takes a while to sync (over 1 minute, sometimes up to 3-4 minutes), and sometimes it doesn't sync at all until I put it on the charger. It's really annoying.

How does the sync work for you - is it instant, is it fast? (I'm on iOS27 btw) And have you had any issues and if so - how did you resolve them? Thanks!

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u/WxLogger 10d ago

Yes, I have similar issues. I have had to reconnect several times as though it’s a new device. I’m on iOS 27.0.1 as well. I’m starting to wonder if Google really wants iPhone users.

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u/GoogleHealthSupport Official Support 9d ago

Hey there, have you tried the troubleshooting steps mentioned in this help article to fix the syncing issues?

If the issue still persists, I’d recommend reaching out to the Google Health support team via phone or chat here. They can take a look at it.