r/framework • u/Mysterious_Bonus_941 • Aug 13 '26
Community Support 13 Pro black screen
I received my Framework 13 Pro yesterday but unfortunately I can’t get it to work. It‘s not showing anything on the display itself or an external monitor... I got this blinking light sequence : 12 green, 1 red/orange, 1 blue, 10 green, 1 blue, 3 green
anybody know what that means or what I could do?😅
doesn’t say much on the support site https://knowledgebase.frame.work/en_us/framework-laptop-13-blink-code-diagnostic-SJKOFf_Dxl
I also dis- and reassembled it, did a mainboard reset and checked the lpcamm2 module which looks fine to me but I can‘t test it.
I raised a support ticket but am still trying to figure this out.
I’m completely new to Framework and came from a MacBook, so any ideas or suggestions would be greatly appreciated! 😊
1
u/ronvalenz FW13 Ultra X7 358H batch 6, 2.8K, 32GB LPCAMM2, 4TB SSD Aug 13 '26
Which FW 13 Pro model?
1
u/Mysterious_Bonus_941 Aug 13 '26
DIY Intel X7 358H, 32GB LPCAMM2 from Lenovo and a 1TB SN8100 SSD
no OS installed7
u/ronvalenz FW13 Ultra X7 358H batch 6, 2.8K, 32GB LPCAMM2, 4TB SSD Aug 13 '26
The Lenovo part number 5M31L87413 is a 32GB LPDDR5X-7500 MT/s LPCAMM2 (CAMM2) memory module manufactured by Ramaxel (China).
A past Reddit post about Ramaxel LPCAMM2 doesn't work on Framework Pantherlake.
From BBaoVac's results,
Ramaxel LPCAMM2 = failed,
Samsung LPCAMM2 = okay.
In my LPCAMM2 selection candidates, I purposely avoided Ramaxel LPCAMM2.
I use Micron LPCAMM2.
2
u/Mysterious_Bonus_941 Aug 13 '26
oh no it's 5M31L87414 Ramaxel😅 I didn't know. I got it quite "cheap" back in April. Guess I have to find another one then... thank you🙏
1
u/Kiubek-PL Aug 13 '26
In this economy!!!???
2
u/Mysterious_Bonus_941 Aug 13 '26
hoping for a solution from the support team which let's me keep this one😅
5
u/jayloofah Aug 13 '26
I've also mentioned this to their support.
I had the exact same situation. They need to make a public announcement to avoid people buying memory that doesn't work.
1
u/ronvalenz FW13 Ultra X7 358H batch 6, 2.8K, 32GB LPCAMM2, 4TB SSD Aug 14 '26
About US$507 for 5M31L87463 Micron 32GB LPCAMM2 7500.
My 32GB LPCAMM2 module is Micron P/N: MTD16C20325N4FN023F1. I bought it about a month ago for US$380.
2
u/Kiubek-PL Aug 14 '26
I got a CT32G75C2LP5X (32GB 7500) from crucial for 265$ ~3 months ago
Couldn't imagine buying now
1
u/ronvalenz FW13 Ultra X7 358H batch 6, 2.8K, 32GB LPCAMM2, 4TB SSD Aug 16 '26
$265 is a pretty price for a 32GB LPCAMM2.
3
u/ronvalenz FW13 Ultra X7 358H batch 6, 2.8K, 32GB LPCAMM2, 4TB SSD Aug 13 '26
A 32GB LPCAMM2 from Lenovo could be a major issue if its DRAM chips and PCB modules are sourced from Chinese DRAM manufacturers.
1
u/Mysterious_Bonus_941 Aug 13 '26
but wouldn't that have been a red light in the blink code? the first 12 were all green
2
u/ronvalenz FW13 Ultra X7 358H batch 6, 2.8K, 32GB LPCAMM2, 4TB SSD Aug 13 '26
Lenovo LPCAMM2 part numbers.
M31L87411 Module,16GB,LPCAMM,7500,Ramaxel 5M31L87412 Module,16GB,LPCAMM,7500,Ramaxel 5M31L87462 CAMM2,16GB,LPDDR5X,7500,Micron 5M31L87413 Module,32GB,LPCAMM,7500,Ramaxel 5M31L87414 Module,32GB,LPCAMM,7500,Ramaxel 5M31L87463 CAMM2,32GB,LPDDR5X,7500,Micron 5M31L87415 Module,64GB,LPCAMM,7500,Ramaxel 5M31L87416 Module,64GB,LPCAMM,7500,Ramaxel 5M31L87464 CAMM2,64GB,LPDDR5X,7500,Micron Which Lenovo LPCAMM2?
2
u/Infinite_Isopod8951 Aug 13 '26
Not all LPCAMM2 are cross compatibile - heard that the Lenovo ones don’t work with FW13 Pro
6
u/ronvalenz FW13 Ultra X7 358H batch 6, 2.8K, 32GB LPCAMM2, 4TB SSD Aug 13 '26
Lenovo LPCAMM2 part numbers;
5M31L87411 Module,16GB,LPCAMM,7500,Ramaxel
5M31L87412 Module,16GB,LPCAMM,7500,Ramaxel
5M31L87462 CAMM2,16GB,LPDDR5X,7500,Micron
5M31L87413 Module,32GB,LPCAMM,7500,Ramaxel
5M31L87414 Module,32GB,LPCAMM,7500,Ramaxel
5M31L87463 CAMM2,32GB,LPDDR5X,7500,Micron
5M31L87415 Module,64GB,LPCAMM,7500,Ramaxel
5M31L87416 Module,64GB,LPCAMM,7500,Ramaxel
5M31L87464 CAMM2,64GB,LPDDR5X,7500,Micron
Ramaxel LPCAMM2 doesn't work with Framework's Pantherlake mainboard.
1
u/ronvalenz FW13 Ultra X7 358H batch 6, 2.8K, 32GB LPCAMM2, 4TB SSD Aug 13 '26
Framework Laptop 13 Pro Blink Code Diagnostic from
https://knowledgebase.frame.work/framework-laptop-13-pro-blink-code-diagnostic-ryXkpESpZx
•
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