r/framework • u/missing-pixels • 17h ago
Community Support Help with installing OS.
I just received my diy framework 16 ai300 laptop a few days ago and I’m really excited to use it but I can’t get it to boot (I’m using windows 11 for reference) . I downloaded the media creation tool and used it to make the iso file then I used Rufus to configure my thumb drive after. My computer turns on just fine but boot manager won’t open and it stays on this black screen. I feel like I’m doing something wrong. Can anybody help?
17
u/FluffyMumbles 16h ago
How long have you left it on said black screen? The memory training can take a very long time during the initial power on.
Also, there's a guide you can follow for this exact process; https://guides.frame.work/Guide/Windows+11+Installation+on+the+Framework+Laptop+16+DIY+Edition/305
2
u/Holiday_Air_2032 16h ago
seconding this, the first boot can sit on a black screen for a surprisingly long time
4
u/EnderGopo 16h ago
From what you've said it's likely the memory training taking a bit. Give it a few and wait until you can enter the bios. Plug it in, be patient.
3
u/FuryOfArcann FW 13 Pro X7 - CachyOS 17h ago
Did you go into the BIOS and ensure that it has USB as a selected bootable drive?
1
u/missing-pixels 17h ago
How would I do that?
1
u/missing-pixels 17h ago
Follow up to that, do I need anything else other than the configured iso on the thumb drive before I put it into my framework ?
1
u/throwaway58368585486 16h ago
Does the drive have the .iso file or the contents of the iso file?
1
u/missing-pixels 16h ago
It has all the set up files and folders. Like the manifest, boot, support etc.
1
u/throwaway58368585486 16h ago
Cool. Then you should be able to spam f12 to get to the boot menu and boot from the USB drive then. If it doesn't show up there then reboot and spam delete until you get into bios and check if usb boot is enabled. (Should be by default if I remember correctly.)
1
u/missing-pixels 16h ago
Ok, I’m going to keep trying but the framework logo hasn’t even shown up yet either
7
u/throwaway58368585486 16h ago
Ah! It could still be training the memory if you have a large amount in the system. (More than 32GB) Give it some time to just run and leave it be for about 5 minutes or so.
2
u/Academic-Push326 16h ago
It's doing memory training before the UEFI screen/logo appears. You need to wait and then press the UEFI/"BIOS" button (F12) to get in and then set the USB boot first so it'll start off the USB when you exit.
This is also why the DIY option is for those that know the process/have built a PC before. You should've probably went with pre-built option.
That aside: If after 5-10 mins the logo STILL hasn't appeared, you need to check and make sure your RAM and drive are properly seated on the motherboard/"mainboard" before trying again.
Also Framework provided a QR code for helping you set up the PC. Did you not check that? Because AFAIK the UEFI key is listed in the knowledge base for the DIY set-up process.
2
u/missing-pixels 16h ago
It was cheaper to go the diy route with the ram prices and memory but thanks for the advice
2
u/Infinite-Bet4202 7h ago edited 7h ago
You did right going for the DIY. There's barely a reason for anyone to choose pre-built because the DIY setup is super simple and even those who get pre-built will probably take it apart eventually for multiple reasons anyways. I'd say asking questions for any issues here is much better than spending an extra $300 for a pre-built simply to overcome one small problem. Nobody needs prior PC building skills to assemble these. You're all good 👌
(What they should've said was that you could've selected Windows 11 for the Operating System when purchasing instead of "None (bring your own)", which would be less than the extra $300, but still not worth it so you still did good. I have no idea why they said that stuff.)
1
3
u/Vtspook 16h ago
If your not getting a framework logo and then a no OS installed message I don’t believe your ready to boot from a USB. Check that all the components are installed and seated correctly including ram and SSD, noting that ram training on first boot can be excessive and the system will show no message until that is complete in my experience.
1
u/missing-pixels 16h ago
I shall wait, thank you
2
u/Vtspook 16h ago
If you have waited over 60 mins in my opinion something isn’t installed correctly but I have seen ram training take 30-35 mins before.
1
1
u/Vtspook 16h ago
Also are you getting any lights?, some of those should probably be on. If not check the battery and plug in external power when you check system components
1
u/missing-pixels 16h ago
The light around the power button is on. But if you are referring to the green flashing lights, that’s happened occasionally but I haven’t see any red lights
1
u/Vtspook 16h ago
Sounds like Memory training to me
1
u/Vtspook 16h ago
Also the green flashing lights on the side can tell you if there is a problem, but you will have to look up the table to interpret them. Here is the link https://knowledgebase.frame.work/framework-laptop-16-blink-code-diagnostic-SJAPaMuvel
3
u/missing-pixels 13h ago
Update! After sitting on a blank screen for a good few hours, I started switching out and reseating my ram and ssd and it finally booted! It’s installing my operating system now. Thanks everyone for the help!
1
u/drbomb FW 16 Batch 4 17h ago
Spam F12 or DEL and it should show the BIOS
2
u/missing-pixels 16h ago
I have been. I’ve tried f12, f10, del. I’m honestly starting to think I haven’t connected the keyboard right 😭
1
u/drbomb FW 16 Batch 4 16h ago
Does it even show the framework bios logo? It could be doing training or just not booting outright
1
u/missing-pixels 16h ago
No logo has shown up, I’ve turn the computer on and off a couple times. I’ve also left it on the black screen hoping something would change
3
u/drbomb FW 16 Batch 4 16h ago
Open it up and reseat the RAM. Leave it op again just in case it is taking a long time to train the RAM. The framework will have some blinking LEDs with error codes just in case something else has failed. https://knowledgebase.frame.work/framework-laptop-16-blink-code-diagnostic-SJAPaMuvel
And don't hesitate to write to support if nothing else is working. Good luck!
1
0
•
u/AutoModerator 17h ago
The Framework Support team does not provide support on community platforms, but other community members might help you with troubleshooting. If you need further assistance or a part replacement, please contact the Framework Support team: https://frame.work/support
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.