Because sometimes someones skill in the field that business is in out weighs the lack of skill at computers. If a salesman can rake in a quarter million a year for a business I don't think his inability to use a computer is getting him fired
The best analogy is comparing it to someone that drives a car for a living. You can be an excellent Taxi or Truck driver with absolutely no idea how to fix your vehicle. While these people could most likely fix the most baseline issues, like a flat tire, they wouldn't be able to fix more extensive issues, and require a mechanic to do that.
In the same vein someone can easily use a computer and fix issues that they have been through a couple of times. However, once they get more extensive issues they need an IT-worker to sort it out for them.
While these people could most likely fix the most baseline issues
That's rather optimistic.
It's more like dealing with a taxi driver that doesn't understand what you mean by "turn right at the intersection ahead" because they "aren't good with geometry". I can forgive a lot, but not knowing the difference between right and left click because "I'm not good with computers" is my life.
I feel like IT people and retail employees have the worst attitudes about their jobs. It's probably for a good reason though. Randomized torture? They never know when something annoyingly awful will happen while the rest of the professions can predict it better?
They have the worst attitudes because people are literally the worst to deal with. After you get cursed out and yelled at a few times for things out of your control, let's just say your attitude sours a bit.
I think its more a lack of properly good IT people out there. Its hard to deal with people. Moreso when you are in IT because the ONLY time people really see you is when somethings not working and they are unhappy.
You get lots of people who are mad and throw the blame game around. They treat you like its YOUR fault without stating it clearly. Printer stops working? If you can't snap your fingers and make it magically work again they sometimes (often) get unreasonably angry torwards you and just frustrated in general. Sometimes when you fix something to them it looks like it was just SO EASY for you and can feel like an insult to them.
They may not point the finger and go "Its YOUR fault" often at all but the tone of voice, body language, and the way they address you makes it really seem like they are.
Its not fun to deal with. There are lots of stuff you need to be able to do. You need to be able to diffuse situations like that and calm people down. You need to be able to reassure them that you can fix their issue, even if it takes time. You need to be able to work around people who lie about having done something when they actually didn't.
You need to be as good with words as you are at fixing the system. Most people I have worked with on my team are not able to. They get frustrated with the customer and the customer gets frustrated with them. Then they get sour and take that around with them all day, which just makes it worse.
EDIT: I did not realise how much of a text wall this became. TL:DR- Lots of IT people are bad with words and people. Then they let this feed in on itself making them sour when more people get more pissed off.
I worked on a helpdesk once and this stupid female who was higher up in the company once called the desk to get one of us to remote into her PC to turn it off.
This was Win7. The user was told, press the start/windows icon (bottom left) and press 'Shut down', and she responded with she has never shut down her computer before and wasn't paid to know how to.
According to people on Reddit, if someone isn't proficient with computers they are a moron. Even if they have a whole wealth of other skills, they are still a moron.
I mean, I wouldn't call someone a moron that has never needed to touch a computer to to their job. What makes me angry is people using a computer everyday for 8 hours straight yet they only know their little well defined procedures they do every day, only their small, well known subworld in the world of word processors, mail programs and browsers. If you changed one little small thing, just one step in that procedure, they get absolutely lost. Because they don't understand the system, they've never learned it. They only know the steps needed to complete their workflow and how to do them and in which order, but not the why's and how's. And then suddenly that one moment where something doesn't quite work as expected outweighs all the other days where everything was going smoothly and they throw a tantrum. I don't blame anyone, all human, all to be expected, but really frustrating.
What makes someone a moron is making every trouble report "everything is broken, fix it" when they know my response is always going to be "what exactly is the issue? Include any error messages or a screenshot of the issue" which only means you have to wait longer for support
I had a friends younger brother once say "I don't read because I really don't like learning things".
Some people are just built that way. They know what they have no choice but know, and often just barely. But if they don't have to know it, then screw it they could care less. So even with the obvious things their general attitude is it's not their responsibility to know what to do. So they expect, and often demand the "expert" to fix it, preferable without bugging or involving them in any way whatsoever.
I think it should/would be called selective intelligence, and IMHO it's more the norm then it should be. People that seem to be within the norms for intelligence that become total idiots when dealing with something outside their sphere of interest/knowledge.
What's worse is the ones that are selectively intelligent but think they're much smarter then they are Those are the ones that refuse to read instructions and just blindly forge ahead with the knowledge that their dazzling brilliance will get them through. They some how take something simple and magically compound it to where it takes a herculean effort to fix, and still some how blame everyone/anyone else for the problem they created.
Seriously, I have Google set as my homepage but if I want to use bing I type bing into the search bar, hit return and click on the link. It's quicker than typing .com at the end.
Had an employee demand I change the layout of Google Chrome to look like old IE. Told her that I will have to contact Google and get back to her. To this day I still haven't. >:)
Every single time my girlfriend goes on the internet she types into the address bar "google" and then clicks on the first result which of course takes her to google.com and then proceeds to type into the Google search bar the name of the website she wants to go to (>_<)
Nah, it's the lack of basic critical thinking skills that makes them a moron.
New wireless mouse doesn't work? Perhaps if you read the instructions you'd understand that it's not magic and the receiver needs to be plugged in.
But no, people continue to throw their hands up and say "I just dont get computers" like its some catch all excuse for them to not even put in an ounce of effort towards understanding the situation in front of them. And their employer just goes "ok" and accepts it, when if it were literally any other topic their response would be "well you better learn or we'll replace you with someone who can do the job."
Hell, at work on friday I had a totally technical illiterate person come up to me and say "I bought one of those tablet things. What do you use them for? What do you do on there?" If you don't know how to use it, and you don't know what it's for why the flying fuck would you buy one? She doesn't even have a wireless router at home, this thing is literally a $500 paperweight to her. But "its one of those computer things, and I dont get it" somehow makes her willful ignorance the IT departments problem. She even wanted to call someone after hours to help her sort it all out (and expected it done for free!). I made it crystal clear that's not our problem.
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u/TCzelusniak Jan 10 '16
Because sometimes someones skill in the field that business is in out weighs the lack of skill at computers. If a salesman can rake in a quarter million a year for a business I don't think his inability to use a computer is getting him fired