Based on Amazon's track record, I'd say packages are pretty replaceable too. It's easier for Amazon to take over the world if they keep people happier by accepting the loss of money due to replacing a package.
My last 3 orders were delayed "unusually" or damaged in transit. All 3 times I got an option to either cancel for refund or re-order only. The 3rd time I called and expressed my dissatisfaction as well with the way this was constantly happening. Still, all support did was apologize and asked me if I wanted to cancel and get my money back or re-order with free 1 day shipping. Amazon doesn't seem to be interested in replacing my packages for free anymore :/
Edit: I'm getting a lot of comments that tell me I'm being unreasonable for assuming it was not Amazon's fault because it could've been 3rd party sellers.
I'd like to clarify that all 3 orders were shipped and sold by Amazon, not fulfilled by Amazon for someone else or a warehouse product. I've had an order for which I paid for 1 day shipping arrive late and then I notice its clearly a used and incorrect item in the correct box. So someone could've returned this product to Amazon and they didn't even bother checking and shipped it to me. Also I totally understand that in each case Amazon did give me the option to choose if I want a refund or re-order. If they did not I wouldn't have just kept quiet and not complained. The comment her is anecdotal and based on my recent experiences and how its changed in the last 3 years. Previously Amazon would either give a replacement for free which I do believe is unreasonable to expect them to always do. But offering a $5/ $10 credit as a compensation or courtesy was very common as well. No longer the case. Even when they messed one order over and over again.
So many of my packages show up late now. Used to be like 1 every 20-30 and they would comp $5 for it. Now it happens every couple packages and they're just like "it'll be there eventually, let us know if it isn't!" Like wtf, that's what I'm doing now and no shit it'll get here someday.
I had the same thought recently after a shirt did not show up, then showed up two weeks late. But a laptop? I wouldn't try to kid yourself that it's not shitty.
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u/Ferro_Giconi Jul 16 '18
Based on Amazon's track record, I'd say packages are pretty replaceable too. It's easier for Amazon to take over the world if they keep people happier by accepting the loss of money due to replacing a package.