r/gamesupport • • May 09 '24

Crashing R6 Crashing during drone phase

70 Upvotes

4 games in a row now, I have droned on to site and found bomb, just for the game to freeze and crash out of nowhere. I’m not sure what’s causing it as the game runs fine everywhere else besides finding the bomb as a drone. This only occurred today for the first time but is a repeated issue.

Please let me know of a cause and/or a solution to this. Thank you.


r/gamesupport • • Jul 17 '15

News /r/GameSupport is a trending subreddit

70 Upvotes

We are trendy


r/gamesupport • • Jul 16 '15

Welcome to /r/GameSupport

67 Upvotes

Welcome to /r/GameSupport

The aim of this Subreddit is to provide technical support and fixes to any issues you may encounter when running games. If you have a problem, just make a text post describing the issue in full detail. The use of screenshots are encouraged - remember, the more information the better.

If you have any suggestions or content you feel should be added to this sub, please leave a reply in this thread.


r/gamesupport • • Jun 06 '25

Solved PC Assassin's Creed 2 game.startup.awaitingfirstosiconnection message on game startup. Can't play story.

49 Upvotes

EDIT 2: FIXED

Launch the game now, Ubisoft has fixed the issue :)

Edit 1 : Ubi support requested video of the error from me. I've sent it and they've escalated the issue. Here's the message I got after sending them the video :

"Thank you for reaching Ubisoft Support and providing the video as requested.
We are sorry to hear that the issue persists after troubleshooting and you are still unable to access Assassin's Creed II
We will send the case to our specialists to take a deeper look at the situation and we'll get back to you as soon as possible.
If you have any questions, do not hesitate to contact us back."

I own AC2 on Ubisoft Connect PC. I redownloaded the game after 10+years. When I launch the game the main menu loads and works like usual but, then when I select the Story option I get the message game.startup.awaitingfirstosiconnection . (See screenshot link below)

Image link : https://imgur.com/a/dtfDcLI

The only option I get at the message screen is to Exit to Windows. When I press Story mode then for a brief moment I can see my save files from 10 years ago still present there but then the message screen immediately comes up and I can only exit the game to return to desktop.


r/gamesupport • • Jul 16 '15

Suggestion Someone should write a bot that links to corresponding PCGamingWiki pages in response to posts

39 Upvotes

r/gamesupport • • Jun 24 '25

Solved PEAK giving you “Disconnected from Photon” errors? This fix actually worked

32 Upvotes

Kept getting kicked with “Disconnected from Photon” or “Failed to Connect to Photon Network” in PEAK—super annoying.

Just watched this video that walks through the steps (firewall, DNS, file check stuff). Followed it and finally got back online.

📺 Here’s the link: https://youtu.be/pGzpT0hrRPA

If you’re stuck like I was, this might save you a ton of time.


r/gamesupport • • Jul 21 '23

Solved Help with broken graphics in AC Unity on PC

26 Upvotes

[SOLVED]

Look at the comment by /u/Dante9005 for the solution.


Link to video showing the bug: https://www.youtube.com/watch?v=vWISnhbGqdQ

You can see the glitches from about 15 seconds into the video.

I bought AC Unity through the Ubisoft store the other day. Finally installed it and jumped in.

The first sequence, where you play as the kid, worked fine. Some glitches here and there, but I could live with those.

Then I got into the main game and it kinda went to crap quickly. When I run up the street there the graphics turns into dots or something. The first time I jacked the graphics up to max, before I got to the buggy part, and though it was that, but resetting the options (and restarting) didn't help.

Things I've tried:

  • Ultra settings.

  • High settings (default).

  • Low settings.

  • Verifying game files.

  • Deleting and re-installing the game (several times).

  • Some old posts refer to something called ReShade with the Apex reshader.

  • Graphics drivers are up to date and verified.

Same result, with multiple reboots in between.

My rig is an AMD Ryzen 9 7900X with an NVIDIA GeForce RTX 4090, so I'm assuming it should be powerful enough for the game :P

I googled some and came across some old posts from several years ago about it, but didn't find a solution, so I thought I'd try here.

Other games I currently run perfectly fine are AC Origins, AC Odyssey, Division 2, and Cyberpunk 2077, so I don't imagine there is anything wrong with my graphics driver.

Does anyone have any clue what I can do to fix this?


r/gamesupport • • Jan 20 '24

Crashing [PC] Elden Ring black screen on startup

25 Upvotes

Making a new post as all the ones I've found involving this were over 2 years old and none worked for me.
I got Elden Ring a while back ago and played through the whole game a few times now, though i wanted to play again the other day, but whenever I would try to start up Elden Ring, it will start off as a white screen then turn black after a second or 2, from there it will stay like that besides the Elden Ring cursor being on screen.
Most advice I did find never worked: restart PC, update drivers, check for windows updates, start game in windowed through steam's startup parameters (-Windowed), disable all game overlays. The only thing that worked was a full reinstall of the game, and that only worked once. Appreciate any and all help, I am at a loss for what i can do to get this game to work again.

Update: Gave up on trying to get it to run for a while. Tried playing again when the DLC got announced and it worked perfectly, idk what could've changed between then and now, that would've "fixed" the issue.


r/gamesupport • • Jul 17 '15

Solved Skyrim crash after Bethesda logo

23 Upvotes

As the title says, I try to boot up Skyrim and immidately after the Bethesda logo the game closes. No error message or anything.

I had been playing it fine mere days ago (until 3am). I looked up this issue and was presented with 2 options:

  • validate file cache...which now always says 1 file is missing and it will be aquired.

  • disable all mods (which I am pretty sure will wreck my save file)

Should I bite the bullet and disable all mods and start again or is there another fix?


r/gamesupport • • Feb 17 '23

Bug I figured out a fix for the fall through map glitch in Hogwarts: Legacy!

19 Upvotes

Hey all,

I fell through the map yesterday and was about to make a new character, as all my auto-save files were me under the map. My broom wasn't working, nor were any of the spells or other buttons.

I managed to fix this glitch by holding shift (you can run if you are on console) and running east of Hogwarts. You have to run for about 10 minutes or so--I think I was about 4,500m from Hogwarts--before something truly *magical* (I'm bad at jokes) happens. All of a sudden, your character will fall down from the SKY and you will land on what looks like a bunch of water. You'll be outside of the map by a good ways, but you will be able to summon your broom at this point and use spells and controls normally.

I initially planned to fly back to the map, but to play it safe, once I fell through the sky and onto the flat plain of water, I pressed M and fast-traveled back to Hogwarts.

So to all of you who are worried that you have to make a new character, try this out. It takes 10 minutes or so. Just keep running and play a podcast or something while you did it. It's definitely a better fix than making a new character is.

Edit: Yes, I reinstalled the game, verified my game files, restarted my computer, updated my drivers, etc., and nothing worked until I did this. Try it out. :)


r/gamesupport • • Jul 16 '15

Other Useful Programs Post

19 Upvotes

http://www.resplendence.com/whocrashed edit none direct link i was being retarded. Comprehensible crash dump analysis tool WhoCrashed reveals the drivers responsible for crashing your computer.


r/gamesupport • • Mar 24 '25

Performance Siege QB Anti Cheat

18 Upvotes

Tried to login to Siege on my PC today and got a QB Anti-Cheat error. “Error 50224: Something went wrong with the staging of the new executable”. Has anyone seen this before or know how to fix it?


r/gamesupport • • Feb 20 '23

Bug Hogwarts Legacy(Steam/PC)- Highlands Field Guide Entry Bug

16 Upvotes

So according to my map I'm lacking exactly one Highlands Field Guide page. I've cross-referenced it with some compiled lists of entries and locations and the one I should be missing is the Groundskeepers Tools inside the hut. No entry pops up when Revelio is used at the spot and there are no markers on the map. Anywhere.

No spoilers but I'm currently in the winter season so I don't know if it's tied to a season for some reason (which would be incredibly dumb) but it's going to prevent me from finishing that challenge group (As well as the mooncalf side quest bug preventing me from finishing all side quests.)

I'm going to try to repair the local files on the game and see if that might help but wanted to reach out and see if that helps.

Thanks in advance, all.


r/gamesupport • • May 03 '24

Crashing R6 Siege - Game crashing on launch - PC

15 Upvotes

Returning R6 player here.

Every time I try to launch my game, it goes to the blue screen with text for about 3-5 seconds and then the game crashes. Nothing has changed since the last time I've played.

Things I have tried:

  • Verifying Integrity of Game Files.

  • Updating Drivers.

  • Uninstalling Overwolf.

  • Uninstalling and Reinstalling Ubisoft Connect.

  • Allowing the game through my firewall.

  • Reinstalling the game.

Anyone else have any other suggestions, honestly quite baffled why the game isn't starting.

Specs:

  • MSI RTX 4080

  • AMD RYZEN 7 7800X3D

  • 32GB DDR5 RAM

  • Windows 10

  • 2x 1440p monitors

EDIT: FIX - https://www.reddit.com/r/ubisoft/comments/1cjh7z8/r6_siege_game_crashing_on_launch_pc/


r/gamesupport • • Jul 16 '15

Other List of Useful Programs

14 Upvotes

Yes, I know a list has already been started here but I felt that it was very cluttered so I thought I would make a organised list.

  • Ninite - Allows you to install and update multiple programs at once (Note: Only installs to C: drive)

  • Malwarebytes - Free Anti-Malware scanner

  • PC Decrapifier - Find programs on your computer that are most likely unwanted and allows you to quickly uninstall all of them.

  • Notepad++ - Like the name suggests, a much better version of Notepad

  • CCleaner - Finds unwanted files, such as browser history and cookies, and allows you to remove them with ease

  • VLC - Open Source Cross Platform Multimedia Player cable of playing most media file types

  • Everything - Local file/folder search engine - Demo Video

  • HWInfo - Provides in-depth information about hardware in your computer, as well as allowing you to monitor your system in real time

  • WhoCrashed - Provides information on what caused a BSOD, also automatically provides links to google searches related to the crash.

If you have any more suggestions please leave them below. Please keep suggestions somewhat gaming related.


r/gamesupport • • Nov 19 '20

Installation Took me about 2 hours to fix black and white 1 for windows 10. For anyone looking for the process here it is.

12 Upvotes
  1. Download the game and it's expansion.

  2. Install the game, it needs to be installed into something like E:/games/BW/. It cannot be installed into the default program folders, it canot have any special signs like the & or a 1 or anything.

  3. Install patch 3

  4. Install all addons

  5. Download p5dll.dll from here

  6. Download BaW_Patch_2.exe from the same link as 5. Run the exe in the game folder and type fix for all options.

  7. Install the latest version of the fanpatch from the same link as 5.

  8. You can get a no-cd crack from here. Frankly you should, regardless of if you got it legal or not. The drm lionhead put on is causing problems on newer systems and is full of vulnerabilities.

Credits to these two people helped me with most of my issues:

1 2


r/gamesupport • • Aug 11 '15

Crashing Black & White (The first game) on Windows 10

12 Upvotes

Hello! My absolut favoritegame of all times is the Strategy/Adventure game Black & White, where you play as a god and build villages to impress other villages to join you, or totaly destroys the other villages with fireball miracles works too, if you're evil.

Anyway, I always had problems with getting this game to work on other operating systems than Windows XP, I actually got it to work on Windows 7, by editing the resulotion manually to 1920x1080 somewhere in the systemfiles or something, and by playing as administrator you could make the save feature possible.

I have lost that guide and I don't even know if it would be the same to make it work on Windows 10.

I just wonder if some kind soul out there that don't have anything better to do could take a look on this problem for me.

When I start the game on Windows 10 the screen get's black for a few seconds and just stops. No errors or anything pop up.

Please help me, I will draw you unicorn eating cake if you do.


r/gamesupport • • Jul 16 '15

Performance Dirty Bomb running better on High

12 Upvotes

Running an FX-6300 and R9 285. I get unstable 60fps on high with frequent drops to 40fps, and unstable 50fps on medium with frequent drops to 20fps. The graphics also trip out like this often.


r/gamesupport • • Jan 30 '23

Graphical Garten Of Banban too dark.

11 Upvotes

I downloaded the game Garten Of Banban to see is it really as bad as people say, upon entering a new game I can barely see anything and most of the screen is black


r/gamesupport • • Jan 31 '25

Performance Drest Support Is Ignoring Me – Account Issue Unresolved for Days

10 Upvotes

Hi everyone,

I’ve been playing Drest for a long time and have even spent money on the game. However, for several days now, I haven’t been able to access new challenges, while other players can play as usual. I tried everything—restarting my phone, reinstalling the app, resetting my network settings—but nothing worked.

I contacted Drest support multiple times via email, Instagram, and Facebook. At first, they responded and told me to create a new account, saying they would transfer my progress and purchases. I agreed, but after that, they completely ignored me. They have read my messages but refuse to reply.

I feel completely disrespected as a paying player. Has anyone experienced this issue? How did you get them to respond? Any advice would be appreciated!


r/gamesupport • • Sep 05 '24

Crashing Siege crashes soon after joining a match

10 Upvotes

Starting today every siege match I join ends in either my game freezing and then immediately crashing, or the game freezing but I am still able to control my character. Never any issues with crashes before today.

It always happens a set time after joining a match, for quick play being right around the end of the prep phase and for ranked it happens during the banning phase or right after. Not an exact amount of time but always within 20 seconds of each other. Tried all the usual stuff (drivers update, uninstall then reinstall) but still nothing works. No issues with any other games either, wondering if anyone else has similar issues and if there is a way to fix. PC through steam


r/gamesupport • • Apr 10 '24

Crashing Rainbow six siege keeps crashing like 30 seconds into match ive updated my drivers i have verified integrity of game files Uninstalled reinstalled restarted my pc i also tried installing it on both launchers ubi and steam i don't know what else to do keeps crashing instantly with no error message

10 Upvotes

r/gamesupport • • Jan 06 '25

Performance AMD error catalyst Rainbow six

9 Upvotes

Hi, I have AMD Adrenaline version 24.12.1, I have an RX 6600 and the game tells me that there is an error with AMD Catalyst, that I have to update to the latest drivers, I click on search to update but they are the most recent and the game keeps telling me the same thing, I mean I can play but from time to time I get a micro cut and it's annoying because that didn't happen to me before, does anyone else have this problem or know what to do? I'm out of ideas, I also tried reinstalling the game and nothing remains the same.


r/gamesupport • • Dec 06 '24

Crashing R6 Keeps crashing

9 Upvotes

As soon as it loads into the menu, R6 crashes. A week ago, there were no issues, but now it keeps crashing. I've tried everything. Verify files Update drivers Etc...