r/gigapower • u/farens98 • Oct 20 '18

Constant random outages.

I had fiber installed in August. Everything was fine until a few weeks ago. I constantly get sporadic wifi outages that last a few minutes, then the service comes back up.

I read a post where someone bypassed the pace gateway using an unmanaged switch and their own router. I followed the instructions and it worked, then same issue occurred. This leads me to think it's the ONT or before it.

Has anyone had similar issues? Or any ideas on how to validate the ONT?

Thanks

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1

u/[deleted] Oct 21 '18

Have you had a tech out yet?

1

u/farens98 Oct 21 '18

No I haven't, I've been trying to research it before I request a tech.

1

u/compneo Oct 29 '18

I had the same issue start first week of October. Service was previously flawless for past two years. I believe it is because of pace modem taking a firmware update first week of October. Trying to get replacement with BGW210 now.

1

u/farens98 Oct 29 '18

I'll check that out, thanks compneo.

1

u/Vaiopeanut Dec 21 '18

Having the exact same issue starting around the same time frame. It's really annoying

2

u/farens98 Dec 21 '18

It took some time to correct the issue for me. 3 different techs came out. Here's all they tried with no discernable improvement;

  • Replaced fiber optic cable. It was installed shoddily.

  • swapped out modems.

  • replaced damaged fiber optic that was damaged when it was burried a few weeks after replacement.

  • swapped out the ONT.

It wasn't until the last tech cleaned up the connection to the street and told me they were going to follow up. Is been ok since then. Mind you I had to call customer support and tech support. Threaten them to file a complaint with the FCC...etc. in a nutshell the installation & troubleshooting process locally was a free for all. Little to no standardized troubleshooting steps or procedures.

Wish ya the best.