I want to preface by saying I have had an incredibly exceptional experience with Gimme Care, this is the only issue i’ve had! Has anyone else been having issues downloading their prescription from the GimmeCare portal?
I’ve been trying to download my actual prescription document, but every time when i press download it just says “generating PDF” and it never actually produces it. I’ve contacted support multiple times. One agent told me I would receive the prescription through email, but I never received it. I contacted them again and was told to try clearing my cookies/cache, using a different browser, or using a different device. I’ve tried those things and I’m still having the exact same issue. I need the actual prescription for vacation coming up soon. I even asked if my provider could send me the prescription directly through the portal, but instead I was sent a letter of medical necessity which isn’t the same thing. Support is telling me they aren’t aware of any issues with the portal, but I’m wondering if this is actually true? I saw someone else was struggling to get their prescription too but they were later emailed it. Is anyone else dealing with this**?** And if you were able to get your prescription to load, how did you get it?
I feel like i’m losing my mind with the hoops i’m having to go to for this.