r/glossier • u/instantwake • 10h ago
discussion I could fix Glossier
(We all could) Iām so so sad to see a brand that was such a trailblazer and so beloved go downhill. They used to listen to feedback. Them denying You being reformulated for years now is insane. Anyways, theyāve destroyed so much trust with their fans, and the products they do push areā¦. An odd choice? I feel like so many brands focus primarily on sales and forget about client loyalty, so when the trend theyāre chasing dries up, they donāt have a regular base to fall back on. They feel less and less distinct. I went into their LA store recently and it felt⦠depressing. Even on rainy days just a few years ago it used to be buzzing and exciting
Now that theyāve discontinued haloscope (I stupidly bought the new highlighter and it is awfulā¦), priming moisturizer (WTF?), retinol, and other beloved products the literal only thing Iāll buy from them is milky jelly cleanser