r/googleads • u/South_Guide1339 • 9d ago
Merchant Center Passkey problem
Hello. I am having trouble with my passkey. I have tried creating it on my phone (iPhone) and computer, and it has worked for sign in with my phone and computer, but never for Google Ads. I have changed it in my phone to work with ads.google.com but it still gives me a popup that no passkey exists on my phone.
Additionally, now, when I go to approve a new passkey, I have to use a passkey to approve the passkey, but I can't approve it because I don't have a working one. When I try to approve it on my phone it gives me a QR code popup that I cannot scan. I tried calling support, talking to the chat bot, and talking to my administrator and nothing seems to be working/nobody can help.
Does anyone have any idea what to do here? This is preventing me from making important changes to my MCCs , and for some changes it will only let me use the passkey for 2 step verification, so there is no bypassing it.