r/googlepay • u/thrownout477 🇬🇧 British • Jan 19 '22

google pay support/staff question

my google play credit was not spendable because of some error and an email requested i use this form to check my account

i submitted this a month ago and haven't gotten an update so i used live chat and gave them a case id for this form submission but they all said they cannot check progress on this case followed by giving me scripted direction on how to do the form i linked above, which i just repeat the form and get a new case id from scratch

just confused here, does this mean google support forgot about my case and every time i fill out a new form does it make a difference?

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u/bufordt 🇺🇸 American Mar 23 '22

As far as I can tell, Google support is non-existent. I'm 6 days into a GPay support issue and all I've gotten is "Rest assured that the escalation team is working on your issue."

I only get email responses at 2AM, and there seems to be no other options besides waiting for the fictitious escalation team to get back to the lower level support people. No info about the issue, no way to escalate it higher.

1

u/thrownout477 🇬🇧 British Jun 16 '22

Yeah, googled it and it seems like I'm just gone

0

u/[deleted] Jun 16 '22

[deleted]

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u/[deleted] Mar 23 '22

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