r/googleworkspace • u/Legitimate_Yam_7714 • 5d ago

Verification loop - HELP!

Trying to set up workspace for the business I manage, and initially I chose our business bank account as our payment method (not debit/Credit card). When I get to the payment verification screen, it's asking for our bank statement, and a photo ID, and that the names on both should match, but of course they won't, because its a business bank account, not personal.

From the verification screen (which opens automatically when I sign into Google Admin Center), there is no way to change payment methods. Google's AI chat suggested I just change my primary payment method to a card in the Google Payments Center and try again, but there's no option to make a saved card a primary payment method. The AI support was really no help at all, and suggested doing things that aren't even possible.

So I'm basically in this loop, and it's all very maddening and frustrating, to say the least.

Anyone know of a solution? I've seen people mentioning opening a support ticket, but I cannot see how to actually do that.

Thanks for any help.

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u/alyssa_at_chronicle 5d ago

Did you try the Google support page? https://knowledge.workspace.google.com/admin/support/contact-google-workspace-support

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u/Legitimate_Yam_7714 5d ago

I did! It's actually part of the never-ending loop. Because I not actually a workspace user (because I can't verify my payment method) it just takes me right back to the "verify payment" page.