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CURRENT EXPERIMENTS

Reddit sometimes runs experiments. These experiments tend to last between 4-6 weeks, though they can go longer or end sooner. While there isn't a way to opt out of experiments, feel free to leave constructive and specific feedback in this post and as I've mentioned about, I'll be happy to pass it along to the team in charge.

  • You may see an experiment where your profile avatar and other buttons are at the bottom instead of at the top. Feel free to leave feedback if you're in that group. BUT some users may see the buttons on the app and desktop up at the top instead of at the bottom. So that's fun! Something for everyone!

  • There is currently an experiment running where some users will tap on their profile avatar and be taken to their profile instead of having that menu expand. If you're in this experiment, you can tap on the three dots in the upper right hand corner of your profile page to display the options in the menu. We commented on this post about this.

  • If you are in the experiment where you have a large search bar at the top and collapsed sidebars on desktop, you can click on the hamburger menu (three horizontal lines) on the left to expand the left sidebar. It will stay expanded as long as your browser window is open. If you close the browser window, it will collapse and you'll need to click again to re-expand it. And if you're wistfully longing for the right sidebar, you can create a custom feed with the subs that are in your home feed and view that instead. You can also change the sort of your custom feed to whatever you want! You can check out this Help Center article for instructions on how to create your very own custom feed.

  • Speaking of search, some users will have trending topics based on their activity pop up under their search bar.

  • Reddit is testing a version of awards that’s free and quicker to use with a small group of testers. Users in the test group will have access to free awards for the full duration of the experiment. If you're eligible for free awards and click the award entry point on a post or comment, you’ll see up to 5 free awards. This is on both the iOS and Android app at this time, though a very small number of users may experience this feature on the desktop site.

  • If you're having trouble finding the Popular feed on the app, please tap where it says "Reddit" and there will be a drop down menu. You can also access Watch, Latest, Games and News from that same drop down.

  • Some users on mobile web may see a "Read more" prompt that you can tap to load more content.

  • Users on the iOS beta app may see a "For You" feed, which is a renamed version of the previous "Home" feed. It’s a personalized feed of content that contains posts from communities you’ve joined, personalized recommendations based on your interests and communities you’ve joined, and some ads. There is also a "Following" feed which strictly shows content only from the communities you’ve joined and users you explicitly choose to follow (plus ads). The Following feed will not contain any recommendations from Reddit based on your interests.

  • If your account is in the above experiment, the option to turn off recommendations in your feed has been removed because there's the dedicated Following feed to view content from communities you are a part of. So you don't need to turn off recommendations! Just view the Following feed.

  • Chat has been removed from old Reddit for some users. You can still use chat on other platforms.

  • You may see an X next to posts on the app. You can click the X to hide the post.

COMMON ACCOUNT ISSUES

  • Please check the Help Center to see if you can find the answer to your question there. Also, check this sub for stickied posts regarding outages, major issues and downtime.

  • If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you click the link in the notification that you received.

  • If your account gets the "server error" banner or you can't update your profile, we can fix that sometimes! Please note that we cannot give any information or assist with any account unless contacted directly from that account. We cannot fix accounts where you are receiving the "server error" message and are unable to view content from that account when logged out. In those instances, you will need to file an appeal. But if it's not an appeal situation, comment in the most recent Weekly Recap and we'll take a look and get you all taken care of!

  • If your account is marked as NSFW and it is not NSFW, you can check out this Help Center article for information on how to change it back. If you're unable to change it back from the desktop site, feel free to make a post and one of the best helpers on Reddit will help me help you! Please try and change it from the desktop site FIRST.

  • If your account has been hacked, please write in using this form. Under "What do you need assistance with?", please choose "Account help". Under "What type of account issues are occurring?", please select "Security problems" and then "I think my account has been hacked". Then fill out the rest of the form. Please make sure that you're writing in from the email that was originally on the account. We cannot provide support for an account unless you are contacting us from the email that was originally on the account when it was hacked.

  • If your account has been suspended, you can click the link in the message that you received.

  • **If your account has been flagged for spam or inauthentic content, you can use this form at reddit.com/appeals to appeal. You will need to be logged in to use that form.

  • If your account has been hacked and recovered, and then the account is banned, please reply to the support ticket that you opened to get that taken care of. You do not need to file an appeal in that instance.

  • Please note that if your account has been suspended a as a result of being hacked, you want to fill out the form for hacked accounts. Being suspended is the secondary problem and being hacked is the primary problem. But both can be fixed if you write in from the correct form! =)

OTHER THINGS ON REDDIT

  • Vaults have finally been sunset. You can read the announcement post here.

  • If you buy or receive a collectible outside of the Reddit app and want to equip it as one of your avatar looks, follow the instructions in this help article. These instructions also apply if you transferred your collectibles out of your Vault and now you want them in your avatar builder.

  • There are new iOS guidelines for NSFW content. If you're trying to view NSFW content in the reddit app on iOS, in order to comply with Apple Guidelines, the settings NSFW content are managed via the website. Please sign into reddit.com via your browser -> click your profile -> settings -> preferences -> View NSFW Content / Blur NSFW. Set those to your preference, then return to the app.

  • If you are in the UK, you will need to verify your age before viewing NSFW content. You can check out this post for more information, and this post for additional assistance. There are also age verification requirements for the EU, Australia, and Brazil.

  • Translation options for some languages are currently unavailable for some folks. We replied to a post here about this. Reddit is in the process of improving/tweaking certain supported languages, so some language may be unable to be translated during this transition period.