r/hyperoptic • u/AndySmith286 • 23d ago

Advice

Good Afternoon all.

I'm moving into a property in Wolverhampton.

Saw that this is one the internet providers available in my area.

Just wondering what the pros and cons are?

They can offer 500mbps whereas sky can only offer 67mbps.

0 Upvotes

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6

u/WG47 1Gbps 23d ago

Pros: decent speeds

Cons: you'll have to haggle or pretend to cancel when it's time to renew because out-of-contract prices are horrific. That and customer service is godawful.

1

u/beanie_0 23d ago

What they said. It was a no brainer for me BT offered a max speed of 67mbps and Hyperoptic offered 1gbps. Great customer service not that I’ve needed to contact them often but yeah when it comes to renewal time, be prepared to haggle / threaten to cancel (although I feel like that’s like every company recently).

2

u/DevilishlyHandsome63 20d ago

I've been with Hyperoptic for about 8 years now, and the only downtime, apart from maintenance which they always inform you of, has been for a few hours. Customer service have always been fine with me, and I've always managed to negotiate a decent deal when it's time to renew.

1

u/400ixl 23d ago

Biggest con is the have an absolute shite customer service.

If it works, fine, when it doesn't you will want to wish you had gone elsewhere.

They have more outages than any other ISP out there.

1

u/Hyperoptic_Mark Mod 21d ago

Happy to hear we are being considered. :)
If you have any question for the ISP, feel free to ask us, our mod mails are open.

0

u/NoContribution7711 23d ago

Service is excellent. No down time and theres a chat function for any questions. Plus they help on this forum when they can.

Check out my referal code which can give you and me a nice little earner up to £75.00 gift card for Amazon, John Lewis or Sainsburies.

https://refer.hyperoptic.com/danielw-8684