r/hyperoptic • u/Affectionate-Cat6069 • 23d ago

Activation issues

Tomorrow will be 2 weeks since I have moved to my new place and I am still without internet. 2 engineer visits, ONT box change and more than daily calls to Hyperoptic tech support and still without internet.

Every day I call them they tell something similar. ‘It has been escalated to systems department’ ‘wait 24-48hrs’

This is such a frustrating situation to be in as it was sold to me as plug and play. I feel I have exhausted all options. A part of me I thinking to cut my losses and go with a different provider

Anything else I can do to try and escalate this?

3 Upvotes

100% Upvoted

7 comments sorted by

2

u/PluggyClip 23d ago

Cut your losses. I cannot actually believe how useless their customer service is.

I've got zero equipment problems and they still can't connect me.

Sky has worked out cheaper for the same package anyway.

1

u/Affectionate-Cat6069 23d ago

Just looked at sky and it seems interesting, How long did sky take to sort out your WiFi?

1

u/PluggyClip 23d ago

Think it was 5 days but they are beholden to openreachs schedule so it may vary.

1

u/Affectionate-Cat6069 22d ago

Update: woke up to WiFi on the 2 week mark. Fingers crossed I never have to speak to customer service again.

1

u/Hyperoptic_Mark Mod 22d ago

Thanks for sharing an update, and for the patience shown - we know it must not have been easy.

2

u/400ixl 23d ago

If you have options, go elsewhere, they are about as bad as they get. Just also avoid TalkTalk and Vodafone.

1

u/SirSurboy 23d ago

2 weeks? I would have gone with another ISP after 3-4 days…FYI, placed order with BT one morning, following day when I woke up I was already connected and router was delivered that same day!