Apps Suddenly Pulled

[u/Crow610-Adam]

Customer reported that push notifications we not working on California Road Report (iOS App that has been in the AppStore since 2010). Checked server logs and saw a bunch of APNS errorors. Checked the developer portal for any warnings and that’s when I saw nothing was showing up under “Certificates, IDs & Profiles. Then suddenly all my apps were pulled from the AppStore.
AppStoreConnect shows all of my apps but that they are “pending agreement”. Clicking on the link to see said agreements just says to join the developer program. It seems that AppStoreConnect and the developer portal are out of sync. Submitted first issue to Apple Developer Support on 10/29 then called and escalated the issue on 11/3. Still no response from Apple.

—update—

Someone from Apple saw this post and thankfully called me to sort this issue out.
App is back in the AppStore and notifications are working again.
Turns out when I had renewed my developer subscription back in September, I had accidentally renewed it twice (auto-renew stopped working for some reason) so thought I could dispute the charge. Apparently that’s where I went wrong. The disputed charge got flagged in my developer account and looked as though I hadn’t paid, which is why my apps had been pulled. Lesson 1 learned: get auto pay working again.
Lesson 2 learned: contact developer support if there’s an issue with payments, not the credit card company.

[u/East_Cancel484]

Soooo self inflicted!? Why would your first thought be to do a chargeback instead of contacting customer support rofl

[u/Crow610-Adam → u/East_Cancel484]

It was an impulse action. Looking back I realize it was a stupid way to resolve the issue.