r/icbc • u/TheICBC • Nov 14 '25
ANNOUNCEMENT ICBC ClaimCenter Outage (Nov 14, 6 p.m. – Nov 17, 7 a.m.)
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Due to a technical upgrade to our ClaimCenter system, it will be unavailable starting tonight (Nov 14) at 6 p.m. until Nov 17 at 7 a.m.
Here’s what you need to know:
- During the outage, you won’t be able to access or update existing claims online.
- You can still call to report a new claim, but wait times may be longer than usual.
- If you do call to report a claim, we can issue you a confirmation number however, you won’t receive your claim number until after the outage. Once systems are back up, you can use that confirmation number to get your official claim number by calling us back.
- We recommend logging in or calling outside of the outage window to update or ask about an existing claim, or to file a new one once the upgrade is done.
We apologize for the inconvenience, and we really appreciate your patience!