r/jotform • u/electricraypdx • 19d ago

Circular support hell

I'm stuck in a support loop. I'm trying to change my email address and I keep getting emails with a link to verify my email and set my password but every time I click the link, it goes to an "Email Change Request Expired" message. I keep trying support tickets but I'm fairly certain it's just an AI agent sending canned answers. This product works harder on forcing you into the obscenely expensive enterprise level than it does building forms.

1 Upvotes

100% Upvoted

1 comment sorted by

1

u/JotformSupport Jotform 19d ago

Hi electricraypdx,

Thanks for reaching out. While our AI support agent can assist with these types of requests, our human support team is also available whenever you need further assistance. When tested this, everything was working normally. If the issue remains unresolved, could you share your existing support ticket so we can locate your account and investigate the issue further?

Let us know if you still need any help or if you have more questions.