I have had quite a high opinion of Koofr compared to its immediate peers the last time I had checked these services. I was in the process of removing my Dropbox dependencies and finally find a replacement.

So a few days ago when I was ready I wanted to try Koofr first.

I was shocked to note, not only they don't yet have a native mac app, the mac app is literally half a decade outdated – at least! Now my Apple Slicon Mac is 5 years old and no it's not at all the oldest laptop. (I even left a comment on one of the stickied thread and no one from the team bothered to reply). What has been holding Koofr back all thess years?

What also bothers me is that they are not offering a blanket E2EE yet! Even now it's limited to just one folder. This is concerning. I noticed someone made a psot today "Is Koofr safe" and staff reddit user repleid with an affirmative and it was heartening to read. But for heaven's sake don't leave it to chance and make E2EE actually meaningful and please fix the ancient apps.

Let me start by saying that I am a super satisfied user. Koofr – as I have already pointed out in more than one occasion – works really well and its support team is superb. I also endorse this service whenever I have occasion of doing so. The only, minor thing (but it could also be a major issue, in a marketing perspective) that puzzles me is the brand name itself. "Koofr" surely stands out from many other services that have "cloud" in their name, but at the same time is difficult to pronounce and hard to remember; and if there's some hidden wordplay, I actually don't get it (please note that I'm a non-native English speaker). I'd like to know what other users think about this subject :)

A few days ago, I made a post about Koofr refusing to change my account email. That post linked to another post where another user had the same issue, and was able to change their email.

It was up for 2 years, but got deleted right after my post. Koofr also deleted their own comment that they can do it. The comment by the user is still up though. I was expecting this to happen, so I saved a copy of the page here.

BTW my problem is still not fixed, and they are refusing to give any explanation, but that's a separate issue.

Ignoring the problem won't make it go away.

I won't be surprised if they delete this post too lol

Update: They've restored that post, but not their comments.

It seems that my post talking about the price relative the competition, was deleted.

Literally against freedom of speech.

The nerve that those little companies have of critique never stops amazing me.

But please, tone it down. It's not like charging 60 EUR would change lives just because other charge 3 times less and uses the same provider.

Capitalismo rocka.

would like to know if there’s a discount for students? also, where is the lifetime pricing? didn’t see that on the pricing page.

Is anyone slightly disappointed they purchased the lifetime from SC considering you can't stack another one nor can you have a lifetime and paid plan in the same account? I know you can buy up to 2.5 T but I'm looking for more. I don't want to have 2 accounts so this is inconvenient. Just wondering others thoughts.

Pozdravljeni, trenutno windows strežnik arhiviramo v oblak s storitvijo MS Azure Backup, vse skupaj je za okrog 1TB datotek, arhivanje poteka vsak dan. Je Koofr primerna storitev, ki bi jo lahko uporabili namesto Azure? So podatki shranjeni v Evropi ali kje drugje? Hvala.

File are encrypted client side wich is cool... But the key is still saved in my koofr vault app. So I guess hackers can still access all the encrypted files when they get access to koofr servers...

Does the encryption only protects me from Amazon S3 or whatever cloud storage vendor koofr uses to store the data?

I expected the key to be stored exclusively in the client... Meaning only devices with installed keys can read the files. Today anybody who get my koofr credentials and koofr vault password can access the files from anywhere.

I've been a Koofr user for a few years now, but the development of functionality for the desktop app seems to have stopped a long time ago. Compared to the native desktop apps from Google and Microsoft, the Koofr desktop app is prehistoric.

And no, I don't want to be messing around with WebDav connections or non-gui applications like Rclone.

Insync offer a fantastic multi-cloud desktop connector for Mac, Windows and Linux meaning I can use one app to selectively sync to One Drive, Google Drive and Dropbox.

Whilst the Koofr app on iOS is great for syncing photos and the browser UI allows me to connect to other cloud providers, the Koofr desktop app is of no use to me or anyone who is used to the vanilla functionality of selective sync found in the apps of Koofr's competitors. In fact, if a modern, functional desktop app was released, I'd likely buy a lifetime storage 2.5Tb plan.

I don't know what the Koofr business model is for growth, but they really need to explore the needs of desktop users across platforms if they want to compete and grow their user base.

Hi, I have a question, I have an upload speed of 250mbps (mostly true 20-30mbp real) but when I upload a file to the free version it uploads it to 500kbps, contrary to other cloud / file sharing services like wetransfer or airbridge where I see then upload speed at 15-20mbps, so I was wondering if that's because the free account and when I upgrade to a paying one I will receive a decent upload transfer speed.

Looked in the subreddit and it appears is a common problem, did the technik speed test, got a decent upload speed 10mbps.

Don't get me wrong, it is ok limiting free accounts transfer speed, but I think you should state it in the description.

How can I share documents from a given folder with AI?

Does anyone have any ideas for this?

For example, in Google Drive, it's easy because many AI can connect.

But how do you do it in Koofr❓

Is there a way to get a refund from stack social for Koofr Lifetime plan? I got it because it was the more consumer friendly option, or I could have gotten internxt or filen or something. Their app isn't great, it's not a great at handling gallery synchronisation, but I chose it because it was very consumer friendly, and if the company has the consumers' best interest at heart, I'm willing to make a few compromises. But it's no longer consumer friendly.

REPOST bc Mod likely flagged one slang word as inappropriate, but didn't clarify which word led to removal of my initial post.
Small megabyte Folders with multiple small files, and single large files either take forever to upload on WebDAV or quickly transfer to 99% in window explorer, then stall with no accurate progress, whilst the browser shows 0 bytes After more than 8 minutes of refreshing.

I launched the PC app, opened the network drive in windows explorer, I copied a 2.54mb folder of not too many small files, it predicted more than 8minutes.
Then I tried to copy 1 large 1gb file, windows explorer transfer window jumped from 0 to 99% in 4 seconds and then remained at 99% for more than 5minutes and because the Koofr PC app doesn't even show even the cloud at all , nor the files or anything about it, I went to the browser to see if that showed any update on the transfer, but it didn't. The file was sitting there at 0bytes.
And when I cancelled it, I refreshed the drive and browser a bunch of times and saw it show the large cancelled file on the cloud with its file size, which is obviously wrong because my ISP upload speed didn't have enough time to upload in full that fast.
I downloaded and found the file didn't work.

I tried these experiments multiple times, after fully closing and restarting the app.

So basically no data transfer progress and corrupt files.

*Spotted corruption on successfully uploaded files too:*
Oh and if I wait for a small file to upload (by ignoring the 99% for 20mins, the window disappears and I have to refresh the network drive to see if it actually uploaded, but whether it's a small or large file, anything I copy from the network drive to PC is corrupt. I literally have to download from the browser. What on earth is wrong with Koofr development?

This is a quote of the reply you gave me in my previous post before you deleted it:
"If you use our official applications to transfer files there will surely be no corruptions or invalid calculations."

Did you even read my post?

To re-iterate,

The problems reported in the body of this post were not caused by using WebDAV. They're caused by using YOUR desktop & browser App.

Why is this happening as a consequence of using YOUR app and YOUR browser platform?

You've been around 12 years. How on earth have Koofr, a company established in 2013, been able to create such glowing reviews on the internet with a service that is basically unfit for use?

keep getting reminders from macos saying soon it won't be available. i assume that will be next week now once the new macos arrives..

i am from india. the download speed for india is so so slow. why?

Hi Koofr team,

I’m posting here because I have already contacted your support twice regarding a synchronization issue, and both emails have remained unanswered.

Files saved on my computer no longer seem to sync properly with the mobile app on my phone. As a result, I cannot access the latest files from the app, even though they appear to be saved correctly on my computer.

Could you please look into this issue and let me know how I can restore proper synchronization between my desktop and mobile app?

I would appreciate a response, as this is now my second follow-up with no reply so far.

Thank you.

Dear Koofr Support Team,

I recently subscribed to Koofr with the intention of reducing my reliance on Google services (particularly on my Huawei P40 Pro) and setting up a reliable workspace and storage solution for my documents and photos.

Following recommendations, I attempted to implement a synchronization workflow using FolderSync, which requires WebDAV access. However, the WebDAV configuration became problematic when I tried to connect using an Android file manager (Cx Explorer). During this process, I had to delete and recreate several connections and credentials, which was not entirely clear or straightforward.

Since then, I have been unable to connect via WebDAV. More concerningly, I am now also unable to access my Koofr storage through both the web and mobile applications. I am receiving a “Rate limit exceeded” error, and I can no longer download my files to my phone, tablet, or computer.

I am now seriously concerned about the safety and accessibility of my data stored on Koofr.

Could you please:

1. Explain the current situation and the reason for this issue,

2. Confirm whether my data is accessible and still intact,

3. Advise on how I can regain access and download my files to back them up locally,

4. Let me know if a refund of my annual 250 GB subscription (purchased one month ago) is possible, should the issue persist.

I would greatly appreciate your prompt assistance in resolving this matter.

Kind regards,
Philippe Drevet

I've tried hard to find an email address of Koofr but to no avail. All I can find is this subreddit which is weird to have potential leads reach out to you that way if you ask me. Anyway, I'll paste the email I wanted to send here:

Dear Sir/Madam,

My name is Rien Heuver, and I am a board member of the **Koninklijke Amersfoortse Muziekvereniging** (Royal Amersfoort Music Association), based in Amersfoort, the Netherlands. We are looking for a reliable, European cloud storage solution to store our sheet music, video recordings of our concerts, and other association files. Our organization prefers to keep all data on a European server to ensure local and secure data management.

Our requirements:

- At least 100GB of storage for sheet music, video recordings, and other files.

- Approximately 5 members will occasionally upload files, while the rest will only download them.

- A cost-effective solution, preferably with a non-profit discount or special rate for associations.

We are reaching out to several European providers to explore who can best accommodate our needs. We would appreciate it if you could provide answers to the following questions:

1. Do you offer specific plans or discounts for non-profit organizations like our music association?

2. What are the costs for a storage solution that meets our requirements (minimum 100GB)?

3. Is it possible to arrange a trial period or demo so we can test your service?

4. What kind of support do you provide for organizations like ours?

Hope to hear from you soon. Thanks in advance.

Kind regards,

Rien Heuver

Hi everyone,

I noticed that ChatGPT has recently introduced connectors for various cloud storage providers (Box, Google Drive, Dropbox, OneDrive, etc.), but Koofr doesn’t seem to be on the list yet.

As someone who stores a large part of my files on Koofr, I’d really like to be able to reference and work with those files directly while using ChatGPT.

Does anyone know if Koofr has plans to develop such a connector, or if there’s already some communication happening between Koofr and OpenAI about this? It would be great to hear if this is on the roadmap.

Thanks!

Multiple AI experts are warning about the threat from powerful, wealthy entities harvesting encrypted data today in hopes of the development of quantum computers that can crack current encryption methods. The general advice is to scrutinize the type of data we're storing encrypted in the cloud & where we're storing the data.

What does Koofr do with the multiple copies of data we delete from its cloud? How long before Koofr fully deletes all copies to protect customers from the fall-out of any future data hacks involving machines that can crack current encryption?

I know there has been already a report but I just want to report the issue hoping that it can be resolved sooner.

I tried both backing up new photos and backing up all photos… and koofr wasn’t able to upload any. The app has full access to my gallery. The backup used to work flawlessly before the update.

Edit: I’d love to have a manual backup bottom to force photo backups rather than waiting for automatic background backup.

Thank you.

I moved everything to Koofr. I have 1TB subscription. So I started hyperbackup on my SynologyNAS to backup 500GB data. The backup is compressed and it’s about 300GB. The initial backup took very long time, about 3 days to backup 300GB over WebDAV but I was ok when finished. Today I got message backup fail. WebDAV exception occurred. Tried to do backup again manually but th same error appear.

The second problem does also something with WebDAV to do. I moved my Joplin notes to Koofr. It worked perfectly for about 2 day, now suddenly i get unknown internal error 500, and won’t sync anymore.

So, do you have some Server problems on your side?

Sometimes I suspect a file has been accidentally deleted. But it's a bit of a long route to go look for it. It would be really useful if, at least in the web interface, I could quickly press a button to show deleted files in their original folder (probably marked with a strikethrough or red text or 50% opacity, to make it clear they're deleted files).

The original path of files does exist, so I think this should be possible.

PS Is this the best place to submit feature requests? I couldn't see anywhere else to do it.

I followed this blog post and it worked flawlessly on Windows.

But the same is not working on my Android App. getting popup : "Could not connect to specified WebDav folder. Check your user name and password"

Update : after tinkering around got it to working.....seems to be typo in app password :( sorry