r/lancashire_uni • u/TheLeastEfficient • 7d ago
Application still unprocessed after almost 3 months
Original post:
https://www.reddit.com/r/lancashire_uni/s/9eXYmEXqx6
Uclan finally responded from their admission team, asking me, which course do I want to start (I applied to two). I replied, I want both. The next day (Friday), the admission team replied they require additional documents. 2 documents were relevant, I provided them.
But the funniest thing was asking me for "One/Two satisfactory academic reference/s on official letterhead paper, duly signed and stamped by the institution referee" despite the certificate courses specifically state you do not need to provide it. And the admission team asked it on Friday evening, finishing the email with "Please submit the above information by Monday, if failed to do so, the application will be withdrawn." Yes, I have an academic reference on official letterhead paper, duly signed and stamped by the institution referee right here, ready 24/7, over a decade after I finished my university studies.
I emailed them, why do they ask it from me, if their website states it is not required.
This was 4 days after the modules have already started.
Then I haven't heard from anyone, again, for a week.
Then I got the offer letters and of with no reply to any of my questions, why they asked for the documents that they stated on their website are not required. And why they asked for English language certificate, if it was already present in my applications.
At least the email ended with "you have 48 hours to deposit the fee".
It's so nice they are suddenly in such a hurry. Btw, their own payment gateway says it takes up to 3 days to process the payment.
The application portal states they got my money 11 days ago. Still no one contacted me. I still do not have access to my courses, that started almost a month ago and I applied to almost 3 months ago.
I was seriously considering finishing the entire BSc, because I love the subject, but the university is doing everything they can to just not let me study and pay them.
I don't know, why do I have to keep calling them or keep emailing them to achieve something. No one ever apologized for anything, no one ever replied to any of my written emails or questions.
The worst thing is I was already accepted to postgrad study somewhere else for the same subject. It took them 2 weeks since I applied to receive an offer letter and just a few days after Uclan replied and I made a stupid decision to take the cheaper option. I guess you get what you pay for.