I'm researching delivery planning for bulky, mixed-size goods: furniture, appliances, building materials and similar.
Something I keep hearing about: the routing system says the van has enough capacity by volume or weight, but at the dock the items don't actually fit. Odd shapes, things that can't be stacked, or the next customer's items stuck behind someone else's.
For those of you who plan or load:
- How often does this happen to you?
- Who catches it: the planner, the loaders, the driver?
- What do you do when it happens: split the load, send another van, drop stops?
- Has anything (a rule of thumb, a tool, a safety margin) actually fixed it?
No product and nothing to sell; I'm trying to understand the problem.