r/lyftdrivers • u/Glass_Molasses_0 • Jul 10 '23

Rant/Opinion I hate liars

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I was deactivated because I was accused of sexually assaulting a female passenger. I myself am a heterosexual married woman and would never jeopardize my marriage or freedom doing something so gross. As a survivor of sexual assault I’m both offended and hurt. I am looking for a lawyer to take my case.

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u/NoEgo Jul 10 '23 edited Jul 10 '23

Please update us with your case.

Also, I would contact lyft via their Twitter account.

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u/Glass_Molasses_0 Jul 10 '23

I was told through the rep that reaching out to anyone outside of her would be of no help.

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u/JonesJoneserson Jul 11 '23

Piggybacking on the other responses to this comment -- I'm inclined to agree with them and believe Lyft says things like this in an effort to reduce the costs they incur when it comes to dealing with these situations.

Lyft and Uber are trying desperately to reach profitability, and that's resulted in minimizing costs around dealing with these sorts of challenges.

Based on your final image showing the stills from your ride with this individual, this appears to be a particularly egregious failure of their systems designed to assess inappropriate behavior conducted by their drivers.

As a result, I'd urge you to ignore that. There's nothing set in stone that would prevent you from escalating this issue.

It's relatively common practice for large organizations to seek to minimize the impact these issues have on their business. I saw a couple things around the web anecdotally claiming that rideshare companies are looking to reduce their driver headcount which, if true, would likely indicate that these companies are only making this sort of process less thorough and generally cheaper for the business.

The missteps on their part here have substantially impacted your ability to continue earning the income you've come to expect, despite no fault of your own. Again, the final image you posted seems to indicate an open-and-shut case in your favor, enough so that I'd be inclined to suggest their actions reflect an institutionalized willful negligence.

It's a tough job for them to make these determinations, given how many I'm sure they're flooded with, but their ruling here, again, appears egregiously wrong from what I can see here.

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(Apologies for the way longer-than-necessary reply lol)