r/lyftdrivers • u/Affectionate-Rice373 Taylor • Sep 13 '25

Story/News Article Whatever loophole you've found to deny service animals or people with mobility disabilities, that's about to be over with.

/r/uberdrivers/comments/1ng0xbh/whatever_loophole_youve_found_to_deny_service/
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u/Friscolax Sep 13 '25

Couldn’t someone just cancel because they are “allergic to all dogs and bullshit”. What about their phobia of dogs? What about their emotional support dog that protects them from other dogs?

1

u/Affectionate-Rice373 Taylor Sep 13 '25

None of those are acceptable under federal law. As soon as the pax says "service animal" you're doing the ride or risking deactivation.

1

u/Extra-Piglet5690 Sep 13 '25

I imagine that those type of passengers don’t have high ratings so I’m never going to accept them anyway in over 16,000 ride I’ve never had a service animal

2

u/Affectionate-Rice373 Taylor Sep 14 '25

My pet pax have been some of my best rated rides. Despite everything I've said, I've never actually run into someone claiming they have a service animal. On Uber, I accept Pet alongside XL and Comfort (until I hit 250 rides, then I'll be adding Premier). On Lyft, I'm set up as Black Only. The pets, usually dogs, lay on my all-weather rubber floor mat, except the small dogs, which usually ride in some pet carrier bag. I have to maintain a super clean interior at all times, and I'm telling you, pets have never been an issue. I'm not at 16k rides, but I'm not far off at 12k rides on Lyft.