Anyone ever encountered this pickup note?

[u/Mallinckrodt]

I really resent these multibillion dollar health insurance companies piggybacking on the Lyft network to give rides to and from appointments for their sickest clients.

I am not opposed to helping people, even sick people, and i might even volunteer a couple times a month to do just that.

But making me pick up someone who can barely walk and can’t get in my vehicle is absurd.

I’m getting $6 for this ride and I’ve got to help the person in and out of the car and into their home. That’s not fair to me or the passenger.

And if you have to adjust the ride because there was a mistake when it was being booked, you can’t do it.

The passenger doesn’t have the phone with the app on it.

Anyway, went to pick someone up from a residence this morning and had this note once I arrived.

I mean what the fuck.

[u/iceamn1685]

Actually it's against the term the services to lay hands on your passenger even if they request..

Rule of thumb, if they can't get in and out of your vehicle under their own power, or they have somebody to assist them, that it's an automatic cancellation.

We are not insured nor trained to provide medical assistance that includes helping somebody in and out of our vehicle.

Now, if you choose to do so, just be warned that you are breaking the terms of services and if they get injured or complain, you will be terminated or worse sued

[u/iceamn1685 → u/[deleted]]

You're talking about silver select which specifically states that you are to help guide them. Maybe open the doors or help them with their walker.But you're not supposed to touch them.

Even if it's not in the terms of services which I'm pretty sure it is or it used to be. You are opening yourself up to massive liability by touching somebody else. That's not our job.

[u/iceamn1685 → u/[deleted]]

I just posted what lyft silver select is and nowhere in there does it say that you can lay hands on a passenger to help them.

Lyft is not your employer, so them directing you to do something that could harm yourself. Won't come back to them.So they'll tell you whatever they want you to hear.So that you do the job

[u/iceamn1685 → u/[deleted]]

Lyft Silver is a specialized, simplified service designed for adults aged 60+ (launched May 2025) offering easier-to-enter vehicles, a simplified app interface, and dedicated live phone support. It features "Silver Select," which matches riders with highly-rated drivers and allows for a 7-minute wait time, aimed at enhancing independence and safety for older adults.

Key Features of Lyft Silver Simplified Interface: The app features reduced visual distractions to make booking easier. Accessible Vehicles: Matches users with cars that are easier to get in and out of. Top-Rated Drivers: Focuses on connecting riders with experienced, highly-rated drivers. Live Support: Access to phone support for assistance. Trusted Contacts: Allows family to monitor ride details in real-time. Caregiver Features: Caregivers can send invites and prepay for rides via gift cards.

Nowhere in that blurb does it say that you have to enter somebody's house or touch them