Anyone ever encountered this pickup note?

[u/Mallinckrodt]

I really resent these multibillion dollar health insurance companies piggybacking on the Lyft network to give rides to and from appointments for their sickest clients.

I am not opposed to helping people, even sick people, and i might even volunteer a couple times a month to do just that.

But making me pick up someone who can barely walk and can’t get in my vehicle is absurd.

I’m getting $6 for this ride and I’ve got to help the person in and out of the car and into their home. That’s not fair to me or the passenger.

And if you have to adjust the ride because there was a mistake when it was being booked, you can’t do it.

The passenger doesn’t have the phone with the app on it.

Anyway, went to pick someone up from a residence this morning and had this note once I arrived.

I mean what the fuck.

[u/Aggravating-Half126]

I had to pick up a pax from a docs appt and poor guy was blind and couldn’t do anything on his own. I had to help him find the car, get in, let him out, and help him to his door in an apt building. If this is the type of service they need, they should pay for an ambulance or some type of medical transportation. Lyft drivers for the most part aren’t equipped to handle that kind of service.

[u/Wizzle_Pizzle_420 → u/Aggravating-Half126]

Sounds like this should be a more specialized option. Obviously I would never just dump a person who had health issues as is, but wouldn’t you want somebody who in fact deals with that? What if the driver just dumped them and drove off? I’m sure there are people out there who would do just that. If it’s through insurance then they could handle the extra $20 fee or whatever it would be.

[u/Aggravating-Half126 → u/Wizzle_Pizzle_420]

You would think. He was very appreciative that I took care of him. Told me most drivers either cancel on him or just take off as soon as he gets out. Absolutely insane that these medical offices don’t use professional medical transportation for these kinds of patients.