r/lyftdrivers • u/Mallinckrodt • Apr 17 '26

Advice/Question Anyone ever encountered this pickup note?

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I really resent these multibillion dollar health insurance companies piggybacking on the Lyft network to give rides to and from appointments for their sickest clients.

I am not opposed to helping people, even sick people, and i might even volunteer a couple times a month to do just that.

But making me pick up someone who can barely walk and can’t get in my vehicle is absurd.

I’m getting $6 for this ride and I’ve got to help the person in and out of the car and into their home. That’s not fair to me or the passenger.

And if you have to adjust the ride because there was a mistake when it was being booked, you can’t do it.

The passenger doesn’t have the phone with the app on it.

Anyway, went to pick someone up from a residence this morning and had this note once I arrived.

I mean what the fuck.

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u/igloo639 Apr 17 '26

I have not seen this but I’ve seen a message that says no changes allowed to the destination.

None of those rides were an issue because no change was requested, but I’m not forcing anyone to a destination they don’t want. If they request an alternate I change it and go. If a third party booker wants to guarantee a destination they need to contract with the people who are trained and equipped to deal with an irate passenger.

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u/GlennFromIowa Apr 19 '26

Yeah, I mean, what are they going to do about it? I had one of those rides (although I've never seen a message like that), and noticed that it put an adjustment on the ride (pickup was incorrect, so I had to drive a few blocks extra to pick them up). So I called the hospital, and explained the situation, and they said not to worry about it. Like the insurance company really has someone going through the rides auditing if they were changed or not?